What users are saying about

Adobe Sign

99 Ratings

PDFfiller

21 Ratings

Adobe Sign

99 Ratings
Score 8 out of 101

PDFfiller

21 Ratings
Score 8.1 out of 101

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Likelihood to Recommend

Adobe Sign

To try out each of the different types of e-signing software out there and to go through the process themselves. It is important to look at the process through the client's point of view. Depending on your client base, if a particular software is difficult or confusing for you (as the one overseeing the process) then chances are it is even more confusing for those you are sending it to
Michael Young profile photo

PDFfiller

It is great for getting contracts signed in a timely fashion. It provides a great cloud-based storage of documents.
Joanne Grams profile photo

Pros

  • The product is simple to use but has the depth to cover a large variety of requirements.
  • It has greatly improved our client retention rate.
  • It has Improved our turnaround time for cases.
  • It is consistent and reliable, having used the system over the past 2 years, it is rare that we find it is unavailable for use.
  • It gives us and our client's options, rather than having to rely on the postal services to get our agreements signed.
Scott Evans profile photo
  • Uploading documents is super easy. Just like in GMail, just select upload and it goes into the folder and you can choose the document you wish to upload. Very, very easy.
  • The Dashboard - this allows you to see the life of your document - it allows me the opportunity to follow up if there is a delay in signature.
  • Trash Bin - recently they added a trash bin for deleted document - this is helpful so if there is a document that has been accidentally deleted, it can be recovered.
  • Combining documents in the "Send to Sign" feature - Sometimes I have 2 documents for the same client - this saves me the entire procedure for a second document to send.
  • The reminder emails in the "Send to Sign" feature
Joanne Grams profile photo

Cons

  • I would like to see some development to the building of forms, we recently found it quite difficult designing a form using the Echosign coding in word because the size of the field is reliant on the number of characters in the field name. Perhaps this could be altered so we could just type in the number to represent the size of the field.
  • I would like to be able to validate a form as it is being completed, depending on responses provided by a client. Essentially an interactive form.
  • The agreement quite commonly finds it's way into a clients junk email.
Scott Evans profile photo
  • It's a bit slow and too many requirements to return to the dashboard in order to start over
Manuel Aguilar profile photo

Likelihood to Renew

Adobe Sign10.0
Based on 24 answers
Renewing our license is a no brainer, the system pays for itself when compared to postal costs. No to mention the fact it is a more effective and efficient way for us to get clients on board. We have integrated Echosign with our case management system because it has played such a key part in driving our business forward.
Scott Evans profile photo
No score
No answers yet
No answers on this topic

Usability

Adobe Sign9.2
Based on 8 answers
EchoSign is extremely easy to use through the entire signature cycle, from sending to signing to administration with a very guided approach. The only way this could be more usable is if it auto-detected the fields but you can get there for the end users by using smart tags in just one extra admin step
No photo available
PDFfiller8.2
Based on 1 answer
I found all the relevant features for managing my documents.
No photo available

Reliability and Availability

Adobe Sign8.4
Based on 3 answers
I would have rated this a 9 or greater had they not had had such critical outages. They have taken steps to resolve this so I may come in and revise this
No photo available
No score
No answers yet
No answers on this topic

Performance

Adobe Sign8.5
Based on 2 answers
For the most part, speed and throughput are excellent
No photo available
No score
No answers yet
No answers on this topic

Support

Adobe Sign8.0
Based on 6 answers
They have improved this in the latter half of 2012 adding more online help which they didn't have previously. With regards to the support by a person, sometimes answers seem delayed but again this has improved in the latter half of 2012. 2013 Update:Support has improved over the last year as has the downtime however there still is some downtime; more than there should be if they have full data center redundancy, which they should but I don't know if they do. I still don't have access to what appears to be a support portal however that is likely due to my support level
No photo available
No score
No answers yet
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Online Training

Adobe Sign8.0
Based on 1 answer
The best types of training are well integrated into the product and Echosign does this well. As mentioned earlier in my review - there are some areas of functionality that can be difficult to understand ("only I sign") for the novice user.Other areas such as macro usage, bulk signature and so on were easily learned and understood via the online tools.
Joshua Lipton profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Sign8.0
Based on 5 answers
Make sure you set aside enough time to get properly trained on the system. We needed to act quickly on our initial use of this product and I did not have the time to go through all the proper training so it was basically go in and learn. I think it would have been much easier had I been given the time by the company to learn everything first.
Lori Diggs profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I used them because I had previous positive experiences with them, but now that I am at Cali Bamboo I am looking to move away from them to a company like DocuSign because they have the same features and functionality but more flexible pricing and better reps.
Alexandra Gerritsen, MBA profile photo
I have used other editors such as Adobe Acrobat and, in my opinion, for the money Adobe costs, if the need is just to edit pdf I would go with PDFfiller. It is a really easy tool to use. It's learning curve is not that steep and it does pretty much everything I need from it.
Manuel Aguilar profile photo

Return on Investment

  • Very positive impact; the ease of having clients sign contracts online instead of having them print a contract out, sign it and scan it again to email it. The latter usually takes longer and clients sometime procrastinate with that a lot more. In short; I receive signed contracts back a lot faster with Adobe Sign
  • It comes with the Adobe Suite, so I don't have to purchase yet another software solution. Obviously that is a plus on expense and just overal ease.
No photo available
  • Overall, it has had a positive impact on our business, even though it might be a bit clunky or slow sometimes, it shines when editing a pdf and you don't have the source document.
Manuel Aguilar profile photo

Pricing Details

Adobe Sign

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

PDFfiller

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
Additional Pricing Details