Likelihood to Recommend [ADP is well suited for] Smaller agencies with a regular payroll and not a complex payroll. Users must be familiar with databases, reporting, etc. as system is not as user friendly as we would like. The cost is also a factor especially as the basic system does not include other features such as performance management, dashboards, etc. I was hoping to have access to the dashboards. Reporting should also provide more sample reports
Read full review Harri is optimized for hotel companies and medium-sized companies with a high demand for personnel, due to its potential it allows the recruitment of suitable employees for each job
Read full review Pros Ease of use: employees can clock in and out on the tablets that are at that location site. They can use the same punch information to log into ADP and look up and edit personal information on their own. Like changing address, phone, and open enrollments. Various methods of clocking. Tablets, computer, biometric clocks, and hand clocks. Read full review I9 is filled up with machine accuracy. The fact that it is not possible to override the system and hire someone without a proper and valid work permit, makes our lives more relaxed. Adding a new policy is done within a couple of hours... for the company that has close to 400 employees. Reporting is quick and very easy to handle. All of your data can be pulled from the phone! Managing interviews and handling hiring is extremely fast. everything is being done through three clicks. Read full review Cons Trying to research previous time cards past a month are hard to achieve. There is a custom date range option but it rarely works, the program just sits there and doesn't pull up the custom range. Pulling reports for various needs is also more difficult then it needs to be. Instead of pulling a quick report with the dates and parameters you need you have to go in and edit the report and then go back in and edit it again to return it to default settings. You also have to watch your invoices and make sure you are receiving your discounts otherwise this software can be quite costly. Make sure your employees bookmark the ADP ezLaborManager website, otherwise it gets difficult to find through an internet search. Read full review Isn't very clear on how to load your own templates The interview calendar could be vastly improved in my opinion, and perhaps tie in with personal calendars on phone/email Read full review Likelihood to Renew Still have some issues with it but usage seems to improve
Read full review Usability ADP is a good system to track information but, what it lacks is just some detail that provides time savings. Some instances they have made "updates" that tend to have been better previous to those "updates." One example is for staff to see how they have used their time off in the past. There should be an easy way to report and review such other than looking at pay periods. Pay statement and review and totals can also improve.
Read full review Support Rating The support is not the best as they take much time to get back to you, days for some items as simple as a standard report. They do not know much about their own system I feel and it shows a lack of knowledge on their part. We have gotten wrong answers and it's not so user friendly.
Read full review I have never had to use customer support on Harri’s website. I would say that this tells you a lot about the software itself - very user-friendly - which is why I scored it a 7! There have been a few times when it has taken me a while to work out errors on a page, for example, phone number formats. It would be useful if Harri were to provide more information e.g., if you were to hover over the telephone number, for example. It told you the way it wanted you to write it.
Read full review Online Training The training provided was based on a generic database and reporting which made it difficult to compare when you had your own database to work at. It also didn't provide good written materials that would be useful after the training session. It was more geared towards the practice tests or applications within the training.
Read full review Implementation Rating Should have had a project manager from ADP to assist.
Read full review Alternatives Considered ADP exLaborManager - I prefer ADP over the
Paycor and Aon Hewitt timecard applications. This software was more user friendly, had easier access, reporting, and tracking hours than the others I have used. I am not saying the others are horrible, just that ADP was more simplistic to use and administer than the others.
Read full review It was a very confusing Sales process at Fourth and with Harri, it was seamless and easy to use and communicate with their team.
Read full review Return on Investment ADP ezLaborManager saves time, as time sheets are all in the system and can be processed easily with payroll. Reporting makes it easy to look into any discrepancies related to time cards. The process of reconciliation of subcontractors' billing is easier. Read full review Using Harri we found that through its functions we were able to attract a large number of potential employees with skills suited to our needs. We were easily able to identify and reflect the great time gain and paperwork savings obtained by using this software. Harri allows the use of all the ATS tools present in this type of software, presenting itself as one of the most complete at a moderate cost. Read full review ScreenShots ADP ezLaborManager Screenshots