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ADP Mobile Solutions vs. HouseCall Pro vs. Mhelpdesk

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ADP Mobile Solutions

    Score8.5 out of 10
    N/AADP Mobile Solutions is a benefits administration tool for remote, tablet / mobile platform access to benefits, timesheets, and pay statements.N/A

    HouseCall Pro

    Score8.5 out of 10
    N/AHouseCall Pro is a field service management solution built for any professional service-based industry. It includes features such as scheduling and dispatch, customer databases, and live mapping and tracking.

    $65

    per month 1 user

    Mhelpdesk

    Score7.2 out of 10
    N/AMhelpdesk is a field service software solution that manages field technicians, work orders, employee scheduling, and client billing. By combining and integrating multiple business management tools, Mhelpdesk provides a solution that eliminates double-data entry while giving business owners visibility over their field technicians in real-time.

    $49

    per month

    Pricing
    ADP Mobile SolutionsHouseCall ProMhelpdesk
    Editions & Modules
    No answers on this topic
    Website Builder
    $25
    per month/add on
    Additional Users
    $30
    per user/per month
    Sales Proposal Tool
    $40
    per month/add on
    Recurring Servicing Plans
    $40
    per month/add on
    Start
    $65
    per month
    Grow
    $149
    per month
    Manage
    $229
    per month
    XL
    Contact sales team
    mHelpDesk
    $169
    per month
    Offerings
    Pricing Offerings
    ADP Mobile SolutionsHouseCall ProMhelpdesk
    Free Trial
    NoYesYes
    Free/Freemium Version
    NoNoNo
    Premium Consulting/Integration Services
    NoNoNo
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional Details———
    More Pricing Information
    Community Pulse
    ADP Mobile SolutionsHouseCall ProMhelpdesk
    Considered Multiple Products
    ADP
    No answer on this topic
    HouseCall Pro
    Chose HouseCall Pro
    Much easier to use.
    Incentivized
    Mhelpdesk
    No answer on this topic
    Key User Insights
    Would buy again
    93%
    Would buy again
    13 Answers
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    14 Answers
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    14 Answers
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    8 Answers
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    7 Answers
    No answers on this topic
    No answers on this topic
    Best Alternatives
    ADP Mobile SolutionsHouseCall ProMhelpdesk
    Small Businesses
    Ease
    Score9.9 out of 10
    Kickserv
    Score9.3 out of 10
    Kickserv
    Score9.3 out of 10
    Medium-sized Companies
    Employee Navigator
    Score8.7 out of 10
    No answers on this topic
    No answers on this topic
    Enterprises
    No answers on this topic
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    ADP Mobile SolutionsHouseCall ProMhelpdesk
    Likelihood to Recommend
    8.0
    (19 ratings)
    8.0
    (3 ratings)
    9.0
    (5 ratings)
    Likelihood to Renew
    1.0
    (1 ratings)
    -
    (0 ratings)
    9.0
    (2 ratings)
    Usability
    7.0
    (2 ratings)
    8.0
    (1 ratings)
    8.0
    (1 ratings)
    Support Rating
    8.9
    (4 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    User Testimonials
    ADP Mobile SolutionsHouseCall ProMhelpdesk
    Likelihood to Recommend
    ADP
    [ADP Mobile Solutions is] appropriate for when your at home and you need to request time off. It's also nice to see your benefits that you elected and be able to do open enrollment for benefits via the app. They can see their paystubs and their W2's and your able to print or email those documents to yourself.
    Incentivized
    Read full review
    HouseCall Pro
    Smaller companies (less than 30 employees) and where their isn't recurring services. It's great for one-time service providers.
    Incentivized
    Read full review
    Mhelpdesk
    Mhelpdesk is perfect for smaller companies and mid-sized companies I would say. Larger companies may need something a little more advanced for lack of better words or able to handle thousands upon thousands of constant work orders, etc. Smaller companies or companies that are mid-size would benefit from this program the most as it provides the necessary programming to succeed along with its ease of use.
    Incentivized
    Read full review
    Pros
    ADP
    • I love the basic login functionality. Other apps make you type in your username, password and then some additional information like what is your first pets name. For this - once I pull up the App my username is already there and I just need to add in my password. It only saves a few minutes but sometimes that is the difference between signing in and doing it on a desktop later.
    • I also love the basic text. For other mobile apps the verbiage they use was their own. I'm not sure if they were trying to be fancy but ADP uses basic terms for the information it shows. To me it made my first few uses of it super simple.
    • Reporting is really good. It shows graphs for how I was paid and if I click on a graph it gives more detail. Just really smooth. It makes you feel like they really paid attention to the user experience and didn't over complicate things.
    Incentivized
    Read full review
    HouseCall Pro
    • Schedule
    • Organize jobs
    • User-friendly
    • Great customer communication
    Incentivized
    Read full review
    Mhelpdesk
    • The timer to track the technicians time is wonderful.
    • Integrates well with QuickBooks.
    • The mobile app is great.
    Read full review
    Cons
    ADP
    • ADP's HR products could be more affordable for small businesses. The quality of the products is good. With enough employees the value they provide makes sense, but with fewer employees, it's more than you need and the price isn't justified.
    • ADP Time and Attendance was not able to be customized to the operations of my company. With retail locations organized under separate legal entities, but sharing employees across locations, the product was not setup to accommodate this to accurately track employees hours without double-paying or causing confusion.
    Incentivized
    Read full review
    HouseCall Pro
    • Custom Fields on Invoices
    • Labeling Estimates as Quotes or Proposals
    • Custom Forms
    Incentivized
    Read full review
    Mhelpdesk
    • mHelpDesk lacks in its expansion ability of multiple administrator types. We have executive level, midlevel, and department level administrators in addition to the tech, managers, etc. working directly with the system. It seems we are always about one admin level shy of what we need and are unable to create it.
    • mHelpDesk sometimes has difficulty with its mobile tracking either being accurate as seen by the administrators or in locking up the mobile devices of the techs. It is not a constant issue yet one which occurs often enough to be of note.
    • mHelpDesk doesn't track automatically so our mobile techs can shut that off. While that may be a disciplinary operational issue for us as well, we should be able to lock that setting "on" so our users are tracked which using the app.
    Incentivized
    Read full review
    Likelihood to Renew
    ADP
    It's just not user-friendly
    Incentivized
    Read full review
    HouseCall Pro
    No answers on this topic
    Mhelpdesk
    The staff at Mhelpdesk have been incredible. They are consistently adding new features and are willing to work with us to meet our company's needs
    Read full review
    Usability
    ADP
    The usability seems very intuitive, as we turn more features on we are continually impressed. As we roll out features to our employees, it is very user-friendly, and most users have little to complain about. I would recommend a training module when someone first downloads the app, to have a few training screens before logging in to help those less familiar with application technology. Other than that recommendation, the app has been great.
    Incentivized
    Read full review
    HouseCall Pro
    It is much easier to adopt than other FSMs we have tried. While easy to adopt, it is robust and powerful. We were up and running in a matter of days, not weeks.
    Incentivized
    Read full review
    Mhelpdesk
    It works well for most of what we need. It integrates well w/ quickbooks. We would like to see it integrate w/ outlook.
    Read full review
    Support Rating
    ADP
    I've never really had to use the support for ADP mobile, so I would say that it is a great reason to give a good score. I believe the support that is put into keeping the application up to date and keeping the functionality of the application must be a focus of ADP, which is nice to see.
    Incentivized
    Read full review
    HouseCall Pro
    No answers on this topic
    Mhelpdesk
    No answers on this topic
    Alternatives Considered
    ADP
    While I was not responsible for the platform selection, ADP has a much better interface. The tools available help in accessing payroll data for several pay periods easily. The data is easy to interpret and consume without the need to open every pay slip. Also the data is available almost instantaneously.
    Incentivized
    Read full review
    HouseCall Pro
    Knowify has job costing but lacks the ability to invoice in the field and requires more work from [the] office staff.
    Incentivized
    Read full review
    Mhelpdesk
    When we first started using Mhelpdesk, RepairShopr was just a blip on our radar and didn't have the feature-set that Mhelpdesk did. RepairShopr looked great, but the Mhelpdesk had a lot more features. Every 6 months or so, I'd check on RepairShopr and it was growing fast and adding new features all the time. After a few years - the difference was night and day so we switched to RepairShopr and it's been a much better fit for our business.
    Incentivized
    Read full review
    Return on Investment
    ADP
    • We have not had real test of the impact yet since we have not been able to roll out to our pest management techs.
    • I believe that if we keep trying to educate our employees on how to access and use the mobile solutions app we will see more positive feedback because of the ease of access to their information.
    Incentivized
    Read full review
    HouseCall Pro
    • Doubled by profit and income.
    • Cut my office work in half.
    • Improved customer satisfaction
    Incentivized
    Read full review
    Mhelpdesk
    • It has overall been positive
    Incentivized
    Read full review
    ScreenShots