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The only thing most employees need.
November 20, 2019

The only thing most employees need.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Mobile Solutions

ADP mobile is an option for all employees to access their benefits and pay data. It allows the employee to quickly review their pay stub and tax documents that are needed throughout the year. Considering our company recommends direct deposit to all employees, this is often the only time the end-user even sees their pay stub.
  • Easy to use interface for accessing personnel information.
  • Access to the employee directory, including the organizational chart with contact information.
  • Allows for access to company updates through news feeds and tasks associated with users.
  • Honestly, for the end-user, the app really has little to no missing features. I actually just looked around the app again to try to find something that might be missing or confusing, and everything is really straightforward.
  • We have many consultants who are traveling most of the year. This app allows them to access the necessary information to trust their pay and send questions to payroll when something arises. This cuts down on the number of questions to the finance/payroll group and keeps consultants happy.
  • The benefits enrollment is something that I just used this year and I had no idea how simple it would be. I'm not sure when that became a feature of the app, but it is definitely worth using for enrollments if you know what you are looking for. Similar to the payment information access, this keeps our employees happy who are the biggest part of our revenue stream.
ADP mobile is an extremely straightforward application in my opinion. Other apps are very similar though, offering an array of the same options. I wouldn't say the mobile application was the primary reason why we choose one service over another, but it is absolutely a must-have for choosing a system in general. I would say most applications we reviewed, specifically the Ceridian app, were very similar.
I've never really had to use the support for ADP mobile, so I would say that it is a great reason to give a good score. I believe the support that is put into keeping the application up to date and keeping the functionality of the application must be a focus of ADP, which is nice to see.

Do you think ADP Mobile Solutions delivers good value for the price?

Yes

Are you happy with ADP Mobile Solutions's feature set?

Yes

Did ADP Mobile Solutions live up to sales and marketing promises?

Yes

Did implementation of ADP Mobile Solutions go as expected?

Yes

Would you buy ADP Mobile Solutions again?

Yes

The mobile app is very well suited for people who want to review their pay stubs and take a quick look at their benefits. Documents can be downloaded directly from the app, including w2 forms and tax documents, directly into your cloud storage. Benefit enrollments are actually very easy on the application too and frankly work better than the website.

It may be less appropriate for people who want more documentation through certain enrollment processes and surrounding their payroll information. The app is great and provides much of the information needed, but the website is going to be the best place to see everything at once.

ADP Mobile Solutions Feature Ratings