ADP provides good value for the money
November 22, 2019

ADP provides good value for the money

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Mobile Solutions

ADP Mobile Solutions is used across my organization, three retail business locations, for payroll processing and associated tax filings. It provides a user friendly interface that facilitates accurate and efficient payroll and ensuring legal compliance with state and federal employment regulations. I've also utilizes ADP's more comprehensive HR services to establish strong HR practices and procedures for a small business. ADP is cost effective and a great value for the price.

Pros

  • ADP does a great job of handling all tax filings, which removes a lot of complexity and headache for the business owner.
  • ADP has great reporting functions to facilitate analysis around labor costs.
  • The "employee access" function allows employees to directly view their pay stubs, or tax statements, update changes in personal information like address or direct deposit info, which cuts down on admin work for business owner and improves accuracy of employee records.

Cons

  • ADP's HR products could be more affordable for small businesses. The quality of the products is good. With enough employees the value they provide makes sense, but with fewer employees, it's more than you need and the price isn't justified.
  • ADP Time and Attendance was not able to be customized to the operations of my company. With retail locations organized under separate legal entities, but sharing employees across locations, the product was not setup to accommodate this to accurately track employees hours without double-paying or causing confusion.
  • ADP has provided positive ROI across the board. Saves me time and money on administrative functions.
  • It ease of handling payroll across multiple locations has allowed me to maintain processing payroll myself rather than having to hire a person dedicated to the task.
  • The ability to process payroll from my phone if needed has come in handy and avoided costly delays or employees issues by paying them late.
I evaluated several other payroll services for small business, like Paychex and QuickBooks. I found that ADP provides so much value in the accuracy, ease of use and support provided, that any small monetary savings a cheaper services provides is outweighed by the savings in time and costly mistakes ADP ensures you avoid.
ADP has literally the best customer services I have experience as a consumer of any product, in any category. I've called with relatively complex questions regarding tax discrepancies with the state department of revenue and every time ADP has rectified the situation with no additional time or followup required from me.

Do you think ADP Mobile Solutions delivers good value for the price?

Yes

Are you happy with ADP Mobile Solutions's feature set?

Yes

Did ADP Mobile Solutions live up to sales and marketing promises?

Yes

Did implementation of ADP Mobile Solutions go as expected?

Yes

Would you buy ADP Mobile Solutions again?

Yes

ADP Mobile Solutions is a fabulous product for a small business. Great value at a reasonable price. It saves a tremendous amount of time spent on admin work related to payroll, tax filings, etc. It also saves money by ensuring you are compliant with tax filings. Whenever there has been some issue raised by a tax authority in regards to taxes filed, their tax department does a great job of handling it and providing the needed documentation to rectify the situation. They also do a great job of staying up to date as your particular business tax filing requirements change. ADP has hands down the best (human provided) customer service I have experienced, anywhere. When you call their customer support, your call is ALWAYS answered quickly and the customer service representative has ALWAYS been knowledgeable, well trained and been able to directly address my problem with flawless documentation and follow up. Every time I interact with their customer service I am amazed at the quality of the support provided. I've never experienced better, more reliable and consistent customer service. I don't know how they do it. They are masters at training their people.

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