What users are saying about
29 Ratings
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Score 5.8 out of 101
2 Ratings
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Score 8.1 out of 101

Likelihood to Recommend

ADP Resource (Discontinued)

ADP is best if you have a really knowledgeable client rep that has been your contact for multiple sessions. Otherwise, you are forced to reiterate the problems to multiple parties. If you have a dedicated staff member who is knowledgeable of your processes, then ADP is a good resource for payroll needs.
No photo available

Netchex

Netchex is well suited for any company that wants to make payroll easier and have a powerful HRIS system capable of customized reports, time and attendance, on-boarding, recruiting, benefits and more! Taxes are filed automatically, W2s are available online and year end is a breeze!
Karen Stuart, CSP profile photo

Pros

ADP Resource (Discontinued)

  • It is very simple to process payroll, even from home if needed. I once processed the payroll from Japan.
  • I love that I can balance the payroll and send it knowing it is 100% correct.
  • I can process payroll as late as 6pm and have it back the next day.
  • I really like my ADP representative. I have had 2 and they are very knowledgeable and pleasant to work with.
  • Speaking of the ADP representative.......No matter who answers the phone, if my rep is not available, they are all knowledgeable and even through they are not my assigned rep, they are all pleasant to work with.
Yolanda Gaytan profile photo

Netchex

  • Provides an easy to use portal
  • It accommodates all payroll deductions, and is customizable
  • It is configurable by department
  • Offers the ability for individual logins
  • Has the ability to retrieve previous payroll records
No photo available

Cons

ADP Resource (Discontinued)

  • The payroll function, while user friendly, was a little confusing starting out. Many codes had to be learned for certain things such as benefits.
  • When running reports, the process was very easy to make a mistake requiring multiple tries to get it correct.
No photo available

Netchex

  • We have not found any areas that are difficult to use. Netchex customizes reports for us if they are not found in the formatted reports.
Karen Stuart, CSP profile photo

Likelihood to Renew

ADP Resource (Discontinued)

ADP Resource (Discontinued) 10.0
Based on 2 answers
I have a lot of experience and trust in this software package - actually any software package from ADP. The training that I have gotten over the years has always been complete and the representatives that I have had over the years are all EXCEPTIONAL! Looking back in the 20 plus years of experience, I can say truthfully there are only 1-3 persons who I would rather not have worked with at ADP. I find their customer service, and phone reps do their best to get the job done. This makes my job easier in the process.
Yolanda Gaytan profile photo

Netchex

No score
No answers yet
No answers on this topic

Usability

ADP Resource (Discontinued)

ADP Resource (Discontinued) 10.0
Based on 1 answer
Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world
Yolanda Gaytan profile photo

Netchex

No score
No answers yet
No answers on this topic

Alternatives Considered

ADP Resource (Discontinued)

ADP is just a well known brand and is fairly affordable. Compared to other software such as Workday, it was a more affordable price point for our budget. However, if we had more resources and time to examine, Workday seems to offer a strong alternative to ADP in terms of payroll, HR, and financial systems. Overall though, there are more consultants knowledgeable about ADP which made it an easier choice for us
No photo available

Netchex

Reporting features available in Netchex far exceed those we were able to get from optimum. Customer service from Netchex is light years ahead of the competition!!
Karen Stuart, CSP profile photo

Return on Investment

ADP Resource (Discontinued)

  • Definitely better customer service. When someone called in about their account, I was able to easily access the information and make any changes at a click of a button.
No photo available

Netchex

  • It's fully automated for online processing
  • It allows us to process payroll without having to hire additional personnel, thus saving us money.
No photo available

Pricing Details

ADP Resource (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Netchex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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