Likelihood to Recommend When we hire remote workers, living in other states, RUN Powered by ADP has been supportive and an excellent resource. We know we can contact them with questions and they will set us in the right direction. From how to get set up in other states (with specific contact information) to general questions, they've been great.
Read full review Sling offers enough customization I can see it working in most any scheduling scenarios. The ability to build job types into each employee gives you the control to match employee skills with the need for any particular position. Time of day templates makes it easy to select various shift times.
Read full review Pros Once set up RUN is simple enough for non-accountants to feel comfortable navigating RUN provides ample notifications to ensure payroll is processed in time for employees to receive their pay checks on schedule. RUN does a great job of making sure all state and federal reporting is taken care of Read full review Ease of access for managers & employees alike. Sling staff always reply almost right away when I have had questions in the past. We love utilizing the different colors for the schedule, so it's easier to see who's what and where/when. Easy for staff to apply for shifts. Free version does everything we need it to! Read full review Cons Being a small company and as a designated owner, the employee who processes payroll is the only person that gets the notification that payroll is submitted. As the "Owner," it would be best if the "owner" could also get a copy of the processing of payroll. I have to log in to review what was actually submitted...so if incorrect and I miss checking immediately, an employee could be paid incorrectly. The PTO / vacation accrual product does not have the ability to provide a "liability" report of what the accrual balances owed are. I started using the product only to find out that a liability report was not available, nor could it be created. Employee change form is only available after payroll is submitted. It would be more helpful to have the change form available before submission so any potential incorrect changes could be identified before running a final payroll. Read full review Notification system is weird Limited features for free Confusing layout at first Read full review Likelihood to Renew It is much better than the payroll system I used previously. The integrations that RUN has for on-boarding new hires are very convenient when they work properly. It saves a tremendous amount of time being able to email a link to new employees that allows them to enter much of their own demographic information. Payroll feature alerts me when someone's pay is significantly less or more than usual.
Read full review Usability I have been using this system for years and they have actually made it easier and easier. The system is always making great upgrades that don't necessarily require any additional information or training. I love when I log in and see a new feature or button that I get to use to make my life easier!
Read full review Reliability and Availability I have never had an instance of an outage. It is always available as I have added data while travelling, on weekends, and in after work hours. Retrieving pdf's is also available at any time for employees and benefit participants.
Read full review Performance ADP Run loads a bit slowly at times, once I put in my credentials. However, that said, I think my perception of the time it takes is impacted by our "instant gratification" expectation of being able to get into everything quickly.
Read full review Support Rating At times it takes a few minutes to reach someone and sometimes the ADP automated voice prompt does not recognize my name when I say it. Also, sometimes I am forwarded to different departments and I have to explain my issue 2 or 3 times. It is hard to know whether it is an ADP Run/payroll processing issue versus an ADP Time and Attendance issue. Over the last year or so that I have called ADP, sometimes I am left on hold for a very long time.
Read full review In-Person Training they helped up with the 1st payroll after that we were fine - it is very user friendly- they wanted to be sure everything had imported correctly.
Read full review Online Training very easy to learn i think it took maybe one payroll to have it down and we were up and running
Read full review Implementation Rating Make sure there's plenty of time between payrolls for the implementation and be sure to test all the manually inputted fields.
Read full review Alternatives Considered While
Paychex Flex was a decent payroll processing product, the customer service support was terrible. We were unable to reach our assigned payroll support team member constantly. If we had issues that were not pressing, we would send a quick email to get insight or to be addressed and it would go unanswered for WEEKS. This was extremely frustration as while it may not have been pressing at the time, but due to the length of time, it can grow into a snowballing effect.
Read full review (it has been 3+ years since I evaluated other programs, I don't recall the names)
Read full review Scalability Every summer, we hire three new college interns who have to be entered into the system. They can enter their information themselves, which takes a load off me. The onboarding is quite straightforward, and today's college kids are techy enough to be able to understand it.
Read full review Return on Investment Our client list tripled in less than two years because current clients spoke positively of ADP Since our client list tripled, so did our revenue which was a tremendous increase ADP is one of the best in the market so when we're selling the payroll package to potential clients, they usually know who ADP is and they already have positive ideas about it Read full review It has been much easier to fill shifts faster It's easy to train new staff on with ease Read full review ScreenShots RUN Powered by ADP® Screenshots