ADP SmartCompliance vs. Simployer Expert

If you are not a tax client, I am not sure this would be the appropriate solution for you. If you didn't utilize their credit services I could also see that this product might not be the best for you. If you utilize their tax filing then this is a great way to see it all, or if you operate in multiple jurisdictions.

Incentivized

• Timely tax payments which are processed through transmition of our periodic files.
• The reports provided to help in the quarterly balancing process. Additionally, we are able to transmit files early (prior to quarter end) which provides more time.
• The reports that are available showing our company profiles and account numbers.
• ADP works well with integrating Smart Compliance and SAP.
• The IPay Admin website for W-2c makes the process easy. The reports are great when balancing to the amendment files that have been sent. It's a good process.
• ADP does a good job with issuing our W-2s. The reports are good and easy to use for balancing. Being able to create test W-2s each quarter is helpful.

Incentivized

• Notices for the customer to contact the tax agency. It would be beneficial before that is being asked of the client for ADP to provide some context what steps they have already taken proactively to try to resolve. Seems like a lot gets put on the paying customer instead of ADP trying to resolve on the customer's behalf.
• Help articles could be more user-friendly.
• Compliance for state specific laws and regulations could be better communicated. Such as new OT, FMLA, Required Taxes by state.

Incentivized

There is no other option on the table for us at the moment to go with a different vendor. We also have had very little issues processing with ADP that would make us want to look for a new vendor.

Incentivized

For the most part, one can get in and learn how to navigate the system by just clicking on one of the suject areas. If you have a good clientrepresentative, they will inform you of new features/functionality and give you a quick demo. This is helpful for one to go back in and navigate to learn how it works and usefulness.

Availability is good, with only one or two instances of not being able to access the system at all which were quickly fixed. Some features do not work correctly from time to time, such as the "Help" function or the "Sync" function.

Incentivized

If ADP is having issues, they communicate the problem within the solution once you log in. They also communicate that the issue will be fixed promptly. Reports run efficiently and in a reasonable amount of time. Also, the reports allow for various reporting types to be produced like a PDF or a Microsoft Excel file.

As mentioned in the last comment, everyone and everything has been great. However sometimes you get one person that I feel can bring a score down and the current dedicated tax representative I have I do not feel is very supportive.

Incentivized

Exceptional Training Services Received during and after our Build . The teams of ADP Professionals assisted on a daily basis with tight deadlines and testing, each day , each Qtr. and annual processes including setting up local and State agencies for the 50 State we are reporting since our Workday go live 4/1/23. The process was seamless.

Incentivized

Online training give us more flexible on timing. We always have a pack schedule and not able to attend training in person. Online training with recording is a good source for us especially we can review it again and again. The down side is we are unable ask question in person

Incentivized

I wasn't too hands on with integration portion of this product so I can't completely give an honest answer to that. I have been told that the training improves alot for each individual as they go through the process and it improves success. These individuals are able to do alot more than me in regards to implementation.

Incentivized

ADP SmartCompliance is the most complete automated solution for compliance, bar none. I have used many compliance software suites, and they fall short in different areas that ADP has honed in on and made their strength. Regulatory nightmares are a lot to untangle, but the efficacy of having so many documents within a few keystrokes makes all of the difference.

Incentivized

We use it almost every day when we run a payroll, rec'd tax notice, set up new State or local tax, bank rejection, checking tax filing, prepare our reconciliation against our on-cycle payroll , off cycle payroll and stock payroll payment. Wage payment and employment tax schedule and status of payment

Incentivized

• Reduced manual workload for payroll taxes, garnishments and wage payments.
• Reduced compliance risk, especially in garnishments.
• Easy Wisely paycard system within ADP SmartCompliance makes it efficient to bulk load and bulk register when needed. Saving us time.
• There are at times some IT glitches with Wisely files that transmit automatically from our PeopleSoft system to ADP and back.

Incentivized