What users are saying about
19 Ratings
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Score 6 out of 101
5 Ratings
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Score 8.8 out of 101

Likelihood to Recommend

ADP TotalSource

ADP TotalSource (as a PEO) is well-suited for companies that need a little help acquiring the next tier of benefit offerings from payers. Assuming they continue providing additional training to account representatives, they are well suited for companies who would like to reduce their exposure to payroll and human resources. The service is less appropriate for smaller companies who can easily handle payroll functions in house.
No photo available

Built for Teams

Perfect for allowing employees to track their paid time off and sick days. Useful for providing job summaries, explanation of benefits. We don't use it for tracking compensation, but it could be used for that purpose. We also post job announcements on the platform which is useful for me to see what kinds of jobs we are hiring for.
Matthew Goldberg profile photo

Feature Rating Comparison

Human Resource Management

ADP TotalSource
8.2
Built for Teams
9.2
Employee demographic data
ADP TotalSource
7.6
Built for Teams
8.6
Employment history
ADP TotalSource
8.4
Built for Teams
10.0
Job profiles and administration
ADP TotalSource
7.7
Built for Teams
7.8
Workflow for transfers, promotions, pay raises, etc.
ADP TotalSource
8.5
Built for Teams
Organizational charting
ADP TotalSource
8.6
Built for Teams
9.5
Organization and location management
ADP TotalSource
7.4
Built for Teams
10.0
Compliance data (COBRA, OSHA, etc.)
ADP TotalSource
9.4
Built for Teams

Payroll Management

ADP TotalSource
7.6
Built for Teams
8.0
Pay calculation
ADP TotalSource
7.6
Built for Teams
Support for external payroll vendors
ADP TotalSource
9.7
Built for Teams
Benefit plan administration
ADP TotalSource
7.7
Built for Teams
8.0
Direct deposit files
ADP TotalSource
7.9
Built for Teams
Salary revision and increment management
ADP TotalSource
9.3
Built for Teams
Reimbursement management
ADP TotalSource
3.5
Built for Teams

Leave and Attendance Management

ADP TotalSource
6.6
Built for Teams
10.0
Approval workflow
ADP TotalSource
6.4
Built for Teams
10.0
Balance details
ADP TotalSource
6.6
Built for Teams
10.0
Annual carry-forward and encashment
ADP TotalSource
6.8
Built for Teams
10.0

Employee Self Service

ADP TotalSource
7.9
Built for Teams
9.0
View and generate pay and benefit information
ADP TotalSource
8.2
Built for Teams
9.0
Update personal information
ADP TotalSource
8.2
Built for Teams
8.9
View company policy documentation
ADP TotalSource
7.5
Built for Teams
Employee recognition
ADP TotalSource
8.0
Built for Teams
View job history
ADP TotalSource
7.8
Built for Teams

Asset Management

ADP TotalSource
8.1
Built for Teams
Tracking of all physical assets
ADP TotalSource
8.1
Built for Teams

HR Reporting

ADP TotalSource
5.7
Built for Teams
8.4
Report builder
ADP TotalSource
6.3
Built for Teams
7.9
Pre-built reports
ADP TotalSource
5.4
Built for Teams
8.9
Ability to combine HR data with external data
ADP TotalSource
5.3
Built for Teams

Onboarding

ADP TotalSource
6.5
Built for Teams
New hire portal
ADP TotalSource
6.5
Built for Teams
Manager tracking tools
ADP TotalSource
6.4
Built for Teams

Performance and Goals

ADP TotalSource
7.0
Built for Teams
Corporate goal setting
ADP TotalSource
6.0
Built for Teams
Individual goal setting
ADP TotalSource
8.0
Built for Teams
Line-of sight-visibility
ADP TotalSource
6.0
Built for Teams
Performance tracking
ADP TotalSource
8.0
Built for Teams

Performance Management

ADP TotalSource
7.9
Built for Teams
Performance plans
ADP TotalSource
6.0
Built for Teams
Performance improvement plans
ADP TotalSource
9.0
Built for Teams
Review status tracking
ADP TotalSource
8.2
Built for Teams
Review reminders
ADP TotalSource
8.6
Built for Teams
Multiple review frequency
ADP TotalSource
8.0
Built for Teams

Succession Planning

ADP TotalSource
7.0
Built for Teams
Create succession plans/pools
ADP TotalSource
7.0
Built for Teams
Candidate ranking
ADP TotalSource
7.0
Built for Teams
Candidate search
ADP TotalSource
8.0
Built for Teams
Candidate development
ADP TotalSource
6.0
Built for Teams

Recruiting / ATS

ADP TotalSource
7.4
Built for Teams
Job Requisition Management
ADP TotalSource
6.0
Built for Teams
Company Website Posting
ADP TotalSource
8.0
Built for Teams
Publish to Social Media
ADP TotalSource
7.0
Built for Teams
Job Search Site Posting
ADP TotalSource
9.0
Built for Teams
Duplicate Candidate Prevention
ADP TotalSource
6.0
Built for Teams
Applicant Tracking
ADP TotalSource
7.0
Built for Teams
Notifications and Alerts
ADP TotalSource
9.0
Built for Teams

Pros

ADP TotalSource

  • Their payroll software offers the expected levels of security/controls regarding timecard approvals.
  • Personally, I have found their "canned" reporting software pretty easy to use.
  • As far as account representatives, William (Bill) Eddy has been a pleasure to work with. The majority of the other individuals assigned to our account have left a poor taste in my mouth. Terrence Jeffrey Malari was a great deal of help in working through some personal questions I had. Actually, the representatives assigned to individual needs seem to be pretty helpful, the account team could use some additional training.
  • ADP built a custom report that is capable of uploading directly into our general ledger.
No photo available

Built for Teams

  • PTO tracking
  • Job opening announcements
  • Job summary information
Matthew Goldberg profile photo

Cons

ADP TotalSource

  • They failed to file wages with the state for over 1 and 1/2 years
  • They classified 401k contributions as after tax and then had to amend form W-2 on multiple employees
  • They represented that short-term disability insurance was available during the proposal process, and after signing, side that it was in fact, not available, or a true bait and switch.
  • Their platform is very outdated and even their consultants cannot maneuver around and create reports.
  • It is very difficult to reach your assigned representative.
  • The executive of their customer service provides all kinds of promises but does not execute on promises
  • Choosing ADP was one of my biggest regrets and I would like to prevent this same experience from happening to any other small business.
Connie Bechtolt, CPA, MBA profile photo

Built for Teams

  • I think it is great as is!
Matthew Goldberg profile photo

Alternatives Considered

ADP TotalSource

I chose ADP incorrectly concluding that since they are a big player in the PEO market, they must have processes and controls in place, as well as a robust reporting platform. What I experienced with ADP is anything but what they represented and what I believed I was contracting for. Unless you want to irreparably harm your business, choose another PEO rather than ADP. Choose any other than ADP.
Connie Bechtolt, CPA, MBA profile photo

Built for Teams

We use the program for different purposes. Justworks is good because it provides more services like payment tracking and information on insurance, compared to built for teams. But Built for Teams still has good use from an employee information perspective. That's why my company still uses both services though we could probably just use Justworks.
Matthew Goldberg profile photo

Return on Investment

ADP TotalSource

  • Employee satisfaction with the Employee Service Center was high
  • TotalSource's employee support is like having a PT HR employee on staff!
  • At times, if I needed a tailored report, it would take time to get ADP to build it for me and get it back. Not a lot of time, but not as easy as doing it myself.
Kimberly Cavanaugh, PHR profile photo

Built for Teams

  • I'm not sure about this one. Good info for my team to have...
Matthew Goldberg profile photo

Pricing Details

ADP TotalSource

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Built for Teams

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

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