ADP TotalSource is a professional employer organization (PEO) that provides strategic HR outsourcing. It includes services and technology to manage employee benefits, payroll, compliance, risk management, safety, and recruiting. Users have access to an online portal for things like self-service reporting, generating pay statements, and managing applicant resumes/interviews. Help from the service center and industry experts is available by phone.
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Deel
Score 8.9 out of 10
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Deel is a global payroll solution from the company of the same name in San Francisco.
I would not use this company for anything. [I believe my] employees [absolutely] hate the software and there are constantly glitches in the software which occur every payroll run, benefits enrollment, etc. [I have spent] large amounts of time on the phone with outsourced customer support[,] so think twice when comparing [the] cost to other providers. [I feel] you [will] need someone full time to deal with all of their issues. We are currently in the process of setting up another PEO company. The amount of money and time to implement ADP has been a huge loss.
It's great if you need to hire compliantly across many different countries. This enables you to access great talent globally but also helps you attract senior talent in these countries (which might expect to be employees and not contractors) that you would otherwise struggle bringing in. Their PEO service is also quite cost effective and allows you to access great benefits for US folks.
He never fails to pay contractors/employees. (Nunca falla en el tema de pagos a los contractors/employees)
The platform is constantly being updated and improved. (Actualización y realización de mejores de manera constante en la plataforma)
More than excellent customer service and problem solving (when there are problems)(Más que excelente atención al cliente y resolución de problemas (cuando los hay))
I didn't like that you can no longer manage your teams with Deel IT without a paid service. You could before, and it was an excellent option! I don't know why they removed it. (No me gustó que ahora no podas gestionar tus equipos con deel IT sin tener el servicio pago. Antes si se podía y era una excelente opción! No sé por qué lo quitaron).
That at the time of reviewing invoices for payment at the end of the month, they are sorted alphabetically and that the "search" filter works correctly.
(Que al momento de la revisión de invoices para pago a fin de mes, éstos estén ordenados alfabéticamente y que el filtro "buscar" funcione correctamente).
There's a pop-up that keeps appearing on the platform: "new version available, update" it's really annoying. (Hay un pop up que aparece constantemente en la plataforma: "new version available, update" la verdad es muy molesto).
We have been using this software for the last two years in the company of the a.m. Right now, I am part of the admin team for this software, so just being able to have a 1:1 usage of the software has helped me to realize how many aspects any other saw HR tool are lacking.
Deel is great to work with, it can be exactly as easy or complex to work with as you need and you can naturally expand into the functionality that your company needs. Every time I think, "this sounds really painful," I check Deel, and the solution is already there.
ADP is a great HR solution for most organizations. It is truly all-in-one. I rated it a 7, because of the issues we experienced during implementation and the high cost of service when issues do arise.
At the moment, we have not investigated any of the products available in the drop-down list provided. However, we have evaluated some other (unavailable) products and have been intrigued by the potential decrease in fees along with the potential for a much more "rich" benefit plan. We can't speak to the level of customer service observed by current clients, only to apparent cost savings.
We moved from Globalization Partners (GP) to Deel because we needed an Employer of Record solution with a much more scalable pricing and service model. GP's platform is clunky - we often can't get the right access to what we need, employees have trouble finding what they need and it results in having to submit a support ticket. Deel is much more intuitive - it puts everything at employees' fingertips and makes things much more self-service. Permission profiles are easy to set up and manage, and we're able to access all of the data we need when we need it
It has cost us more money from a financial aspect and then taken away my main/other job duties because I have to focus all of my time on ADP TotalSource and basically fixing errors that happen weekly/every time an employee is added or terminated (which is more than the normal company due to the nature of our business).
