What users are saying about
19 Ratings
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Top Rated
60 Ratings
19 Ratings
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Score 6 out of 101

Gusto

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Top Rated
60 Ratings
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Score 8.9 out of 101

Likelihood to Recommend

ADP TotalSource

ADP TotalSource (as a PEO) is well-suited for companies that need a little help acquiring the next tier of benefit offerings from payers. Assuming they continue providing additional training to account representatives, they are well suited for companies who would like to reduce their exposure to payroll and human resources. The service is less appropriate for smaller companies who can easily handle payroll functions in house.
No photo available

Gusto

Gusto is well suited for scaling teams. If you are a founder managing HR duties, tools like Gusto can save you countless hours. Rather than trying to navigate the payroll system yourself you can use their product to quickly setup your team for growth.
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Feature Rating Comparison

Human Resource Management

ADP TotalSource
8.2
Gusto
Employee demographic data
ADP TotalSource
7.5
Gusto
Employment history
ADP TotalSource
8.4
Gusto
Job profiles and administration
ADP TotalSource
7.7
Gusto
Workflow for transfers, promotions, pay raises, etc.
ADP TotalSource
8.4
Gusto
Organizational charting
ADP TotalSource
8.6
Gusto
Organization and location management
ADP TotalSource
7.4
Gusto
Compliance data (COBRA, OSHA, etc.)
ADP TotalSource
9.4
Gusto

Payroll Management

ADP TotalSource
7.6
Gusto
9.1
Pay calculation
ADP TotalSource
7.6
Gusto
9.4
Support for external payroll vendors
ADP TotalSource
9.7
Gusto
9.3
Benefit plan administration
ADP TotalSource
7.7
Gusto
8.5
Direct deposit files
ADP TotalSource
7.9
Gusto
9.5
Salary revision and increment management
ADP TotalSource
9.3
Gusto
9.2
Reimbursement management
ADP TotalSource
3.5
Gusto
9.0

Leave and Attendance Management

ADP TotalSource
6.6
Gusto
Approval workflow
ADP TotalSource
6.4
Gusto
Balance details
ADP TotalSource
6.6
Gusto
Annual carry-forward and encashment
ADP TotalSource
6.8
Gusto

Employee Self Service

ADP TotalSource
7.9
Gusto
View and generate pay and benefit information
ADP TotalSource
8.2
Gusto
Update personal information
ADP TotalSource
8.2
Gusto
View company policy documentation
ADP TotalSource
7.5
Gusto
Employee recognition
ADP TotalSource
8.0
Gusto
View job history
ADP TotalSource
7.8
Gusto

Asset Management

ADP TotalSource
8.1
Gusto
Tracking of all physical assets
ADP TotalSource
8.1
Gusto

HR Reporting

ADP TotalSource
5.7
Gusto
Report builder
ADP TotalSource
6.4
Gusto
Pre-built reports
ADP TotalSource
5.4
Gusto
Ability to combine HR data with external data
ADP TotalSource
5.3
Gusto

Onboarding

ADP TotalSource
6.5
Gusto
New hire portal
ADP TotalSource
6.5
Gusto
Manager tracking tools
ADP TotalSource
6.4
Gusto

Performance and Goals

ADP TotalSource
7.0
Gusto
Corporate goal setting
ADP TotalSource
6.0
Gusto
Individual goal setting
ADP TotalSource
8.0
Gusto
Line-of sight-visibility
ADP TotalSource
6.0
Gusto
Performance tracking
ADP TotalSource
8.0
Gusto

Performance Management

ADP TotalSource
7.9
Gusto
Performance plans
ADP TotalSource
6.0
Gusto
Performance improvement plans
ADP TotalSource
9.0
Gusto
Review status tracking
ADP TotalSource
8.2
Gusto
Review reminders
ADP TotalSource
8.6
Gusto
Multiple review frequency
ADP TotalSource
8.0
Gusto

Succession Planning

ADP TotalSource
7.0
Gusto
Create succession plans/pools
ADP TotalSource
7.0
Gusto
Candidate ranking
ADP TotalSource
7.0
Gusto
Candidate search
ADP TotalSource
8.0
Gusto
Candidate development
ADP TotalSource
6.0
Gusto

Recruiting / ATS

ADP TotalSource
7.4
Gusto
Job Requisition Management
ADP TotalSource
6.0
Gusto
Company Website Posting
ADP TotalSource
8.0
Gusto
Publish to Social Media
ADP TotalSource
7.0
Gusto
Job Search Site Posting
ADP TotalSource
9.0
Gusto
Duplicate Candidate Prevention
ADP TotalSource
6.0
Gusto
Applicant Tracking
ADP TotalSource
7.0
Gusto
Notifications and Alerts
ADP TotalSource
9.0
Gusto

Pros

ADP TotalSource

  • Their payroll software offers the expected levels of security/controls regarding timecard approvals.
  • Personally, I have found their "canned" reporting software pretty easy to use.
  • As far as account representatives, William (Bill) Eddy has been a pleasure to work with. The majority of the other individuals assigned to our account have left a poor taste in my mouth. Terrence Jeffrey Malari was a great deal of help in working through some personal questions I had. Actually, the representatives assigned to individual needs seem to be pretty helpful, the account team could use some additional training.
  • ADP built a custom report that is capable of uploading directly into our general ledger.
No photo available

Gusto

  • Incredibly intuitive and easy to setup
  • Reliable. Works like it says it is going to
  • An incredible solution for teams that are scaling quickly
No photo available

Cons

ADP TotalSource

  • Many of the individuals that have been assigned to our account over the years have provided a poor level of service. Typically, the poor service was due to lack of training (they appeared to be genuinely trying). Recently, I have had great success with William (Bill) Eddy.
  • We have observed rising fees over the years. After shopping the market, it appears that these fees are not in line with what we should be observing.
No photo available

Gusto

  • Although the payroll works well, HR Tools and benefits are lacking. Platforms like GoCo, BambooHR, etc have much more features and customizability.
  • Not well-suited for larger teams or complicated payroll schedules. Although I wish we could use Gusto for payroll longer, we may have to switch soon to something that's not as 'pretty' but that has the ability to run more complicated payrolls.
  • Pay stubs never seem to render correctly on phone. I've tried it with 2 different iPhones on different browsers but for some reason part of the paystuff is always cut off and can't be seen. Looks fine on the desktop website, though.
No photo available

Likelihood to Renew

ADP TotalSource

No score
No answers yet
No answers on this topic

Gusto

Gusto 8.0
Based on 1 answer
While Gusto does have a few flaws on the whole it is a very user-friendly software that does a great job of making a very complicated and mundane task quite easy and it is also very cost-effective. But I find that it is not a great fit for everyone and there have been a few mistakes in the payroll tax filings that have caused me and my clients some concern
Lauri Paxton profile photo

Alternatives Considered

ADP TotalSource

Paychex is probably the worst system I have used. It's not intuitive at all and is lacking in so many key areas of a good HRIS. I think UltiPro is a system that stacks up against ADP TotalSource the best. But again, ADP TotalSource will be what I choose because of their customer service for not just me but our employees. Their support is second to none!
Kimberly Cavanaugh, PHR profile photo

Gusto

ADP Workforce Now, Paylocity are both better at more complicated payrolls, but at the expense of the overall look and experience.
No photo available

Return on Investment

ADP TotalSource

  • Employee satisfaction with the Employee Service Center was high
  • TotalSource's employee support is like having a PT HR employee on staff!
  • At times, if I needed a tailored report, it would take time to get ADP to build it for me and get it back. Not a lot of time, but not as easy as doing it myself.
Kimberly Cavanaugh, PHR profile photo

Gusto

  • No more communicating back and forth about payment
  • Less time tracking employees PTO
  • No need to train new employees, as the intuitive layout is simple to understand.
No photo available

Pricing Details

ADP TotalSource

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ADP TotalSource Editions & Modules

ADP TotalSource
Additional Pricing Details

Gusto

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Gusto Editions & Modules

Gusto
Edition
Concierge: Includes everything in the Complete plan, plus access to certified HR pros and resources so you don’t have to go it alone.
$149/month1
Complete: Includes everything in the Core plan, plus better HR tools so you can create a great place to work
$39/month1
Core: Refreshingly easy payroll so you can get back to what matters most.
$39/month2
1. $12 per employee/contractor
2. $6 per employee/contractor
Additional Pricing Details
Gusto offers three simple pricing plans for payroll, benefits, and HR, so you can choose the plan that meets your business needs. Learn about plans: gusto.com/product/pricing

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