Adyen vs. dLocal

Wherever a payments solution needs to be offered relatively fast, it's easy to set up and powerful, with strong technical capabilities. It works well both in settings where there isn't a dedicated payments department or team, as it can be customised with relative ease and low technical know-how

Incentivized

dLocal does a very good job of explaining why payments fail when they occur, and makes it clear what happened. I work with Onesource too, and it doesn't explain this very well. There is a specific payment in Brazil called PIX, as if it were a digital wallet that makes payments immediately. This payment is processed by Demerge, but it is not possible to find this type of payment in platform. So sometimes the client makes the payment in this way to another account by mistake, and we are unable to locate it on our part.

Incentivized

• PCI DSS Compliant Solution
• Provided options to configure a specific list of payments, like Alipay, ACH, PayPal, etc.
• Good support and quick solution for the technical help
• Well described documentation on technical integrations
• Drop in framework to display the payment options

• User-friendly layout, easy to use
• It doesn't lock and generally doesn't stay offline
• has sufficient information about the payment and who made it

Incentivized

• I would like to be able to create my own reports, like a combination between "Received payment details" and "Interactive payment accounting".
• Maybe you can have a better integration with PayPal. The disputes are reflected all wrong in Adyen, for example if we accept a chargeback in PayPal, in Adyen we see a "chargeback reversed" status first, then we see a "refund" status. This is very confusing for us, we have accepted that chargeback, which means we have lost the case, what are a Chargeback Reversed and a Refund statuses doing here? I think PayPal is trying to unblock the transaction that received the chargeback, but this is a very confusing way of handling the chargebacks. If I look at the "Dispute transaction details" reports, all the PayPal chargebacks are "won" because of that "Chargeback reversed" status, which is obviously wrong, we lose some cases and we win others.
• Amex chargebacks could be integrated. We don't see them in Adyen at all.

Incentivized

• no need to select the time period to search with any filter
• Few times the website does not open and a message appears
• Payment via Pix (Brazil) is processed by Demerge, but it is not possible to search on the dLocal website

Incentivized

Well, Ayden is a very easy system to manage, it allow the user a nice visibility and many details about the clients. It integrated very easily to our system and allow us to increase our activity. In addition, Ayden have a very good help center that available all the time and very helpful.

Incentivized

The dLocal platform is very easy to use, and has a well thought out user experience. It's intuitive for you to find what you want, with the different filters that the site offers. As well as information that returns about a specific payment, such as all customer-related content, which is used to find Spotify accounts

Incentivized

Response time are as expected, and Adyen team is always knowledgeable and are clear subject matter experts. Quite often I am assigned an engineer who is not in our time zone and sometimes 8-12 hours different from me. This causes delays in resolution due. It would be great to have a support agent who is located in the US.

Incentivized

Ayden has proved to be much more reliable with transactions and faster at completing them. We also have been benefited by their affordable rates and that it doesn't feel like a scheme to take from our profits. Lastly, the reports they provide help us to know what next steps we should take as a company, thankful for that direction.

Incentivized

dLocal is the most complete among the platforms I use in my daily life, in relation to searching for payments. both in layout, UX, optimization, among other things. In addition to being possible to locate several different types of payments from different countries. As a comparison, Onesource works mostly only for payments in Latin America

Incentivized

• After implementing payment integration, payment of B2B orders is instant which really helps business financial planning.
• Using Adyen payment integration, businesses are also able to provide payment options based on their geography.
• It provides multi-currency support.
• It also provides key and secret-based security for sites and origin.

• dLocal helps businesses accept payments in new markets, which helps attract more customers and increases sales. ROI can be positive with customer growth and geographic diversification.
• dLocal can reduce payment costs by uniting and simplifying international and local payments on one platform, which can help you make better money
• dLocal can require a lot of investment, training and changes to internal processes. If adaptation is not efficient or emerging markets do not perform as expected, it may delay returns or result in losses.

Incentivized