Adyen vs. Xoom, a PayPal Service

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Adyen
Score 8.8 out of 10
N/A
Adyen is a payment gateway software solution offered by Adyen.N/A
Xoom, a PayPal Service
Score 8.2 out of 10
N/A
Xoom, a PayPal Service, is an online money transfer service for quickly sending money internationally.N/A
Pricing
AdyenXoom, a PayPal Service
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AdyenXoom, a PayPal Service
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
AdyenXoom, a PayPal Service
Top Pros
Top Cons
Features
AdyenXoom, a PayPal Service
Payment Gateways
Comparison of Payment Gateways features of Product A and Product B
Adyen
8.5
9 Ratings
38% above category average
Xoom, a PayPal Service
-
Ratings
Fraud Detection8.29 Ratings00 Ratings
API or SDK8.79 Ratings00 Ratings
Recurring Payment Support8.39 Ratings00 Ratings
Billing and Invoicing Support8.39 Ratings00 Ratings
Global Support8.39 Ratings00 Ratings
Payment Form Acceptance9.19 Ratings00 Ratings
Best Alternatives
AdyenXoom, a PayPal Service
Small Businesses
Apple Pay
Apple Pay
Score 9.1 out of 10

No answers on this topic

Medium-sized Companies
Apple Pay
Apple Pay
Score 9.1 out of 10

No answers on this topic

Enterprises
Amazon Pay
Amazon Pay
Score 8.5 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
AdyenXoom, a PayPal Service
Likelihood to Recommend
8.8
(16 ratings)
8.4
(22 ratings)
Likelihood to Renew
8.6
(3 ratings)
8.0
(1 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Availability
8.6
(7 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
9.0
(2 ratings)
Implementation Rating
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
AdyenXoom, a PayPal Service
Likelihood to Recommend
Adyen
Ayden has been a great resource for us with international transactions. We know that they can be a trusted gateway when it comes to dealing with our client's money. Thankful to have that confidence in this system. It also has a user-friendly interface, which allows for a concise process with clients as well.
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PayPal
Xoom is best suited to send and receive money between two people who live in different countries, not only that we can also send money to our friends, colleagues, family members directly in their bank accounts. They have a great currency exchange functionality that directly converts our received money into our local currency, and deposits it into our bank account within a few minutes. The only drawback is that not many people know about it, it needs good marketing so that more people can use this service, and from my experience, I can say it is very secure and a good competitor of Payoneer.
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Pros
Adyen
  • PCI DSS Compliant Solution
  • Provided options to configure a specific list of payments, like Alipay, ACH, PayPal, etc.
  • Good support and quick solution for the technical help
  • Well described documentation on technical integrations
  • Drop in framework to display the payment options
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PayPal
  • Very fast transfer and very secure as being of PayPal.
  • Receiver don't need to download the app or use Xoom.
  • It supports bank and debit card to transfer funds and same with the receiver.
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Cons
Adyen
  • I would like to be able to create my own reports, like a combination between "Received payment details" and "Interactive payment accounting".
  • Maybe you can have a better integration with PayPal. The disputes are reflected all wrong in Adyen, for example if we accept a chargeback in PayPal, in Adyen we see a "chargeback reversed" status first, then we see a "refund" status. This is very confusing for us, we have accepted that chargeback, which means we have lost the case, what are a Chargeback Reversed and a Refund statuses doing here? I think PayPal is trying to unblock the transaction that received the chargeback, but this is a very confusing way of handling the chargebacks. If I look at the "Dispute transaction details" reports, all the PayPal chargebacks are "won" because of that "Chargeback reversed" status, which is obviously wrong, we lose some cases and we win others.
  • Amex chargebacks could be integrated. We don't see them in Adyen at all.
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PayPal
  • Some destinations take longer to get delivered to.
  • Higher amounts of money are harder to transfer.
  • High fees when trying to add funds to new card.
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Likelihood to Renew
Adyen
Well, Ayden is a very easy system to manage, it allow the user a nice visibility and many details about the clients. It integrated very easily to our system and allow us to increase our activity. In addition, Ayden have a very good help center that available all the time and very helpful.
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PayPal
I don't see any other service that is so versatile and which offers such a breadth of services.
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Usability
Adyen
No answers on this topic
PayPal
It's one of the most easy to use and intuitive platforms. The app is very powerful as well.
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Reliability and Availability
Adyen
Response time are as expected, and Adyen team is always knowledgeable and are clear subject matter experts. Quite often I am assigned an engineer who is not in our time zone and sometimes 8-12 hours different from me. This causes delays in resolution due. It would be great to have a support agent who is located in the US.
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PayPal
No answers on this topic
Support Rating
Adyen
No answers on this topic
PayPal
The support team is excellent. They help with any queries.
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Implementation Rating
Adyen
No answers on this topic
PayPal
The implementation was largely successful. Since this was a large shift from normal practices, we faced a few teething problems, but largely I'd say it went well.
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Alternatives Considered
Adyen
Adyen has better handling of Disputes, provides much more detailed forecasts and withdrawal reports. Adyen has a specific page to clear doubts much more complete. Adyen have not fees for processing refunds, have not fess for chargeback received, and have not fees for retry process payments. And your processing fees are very attractive.
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PayPal
We agreed to select Xoom as the main payment method since it had more flexible options. It gives the user a full guarantee of transacting safely and when there is a conflict the customer support team acts quickly. The charges for sending and receiving money are relatively low as compared to other platforms. The mobile application has biometric login features making it difficult for unauthorized users to access confidential information.
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Return on Investment
Adyen
  • I cannot see any negative impact.
  • It is good to synchronize the payment details that come from Adyem in our CRM and this allows us, now, to manage refunds and subscriptions in there and get any action done in real time and recorded in all the platforms.
  • Quick and reliable it is a good tool to be used for managing and checking credit card transactions details.
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PayPal
  • We have had an uptick in payment processing times.
  • We receive payments from customers on time with no lag between invoice and payment dates.
  • Overall Xoom has literally added to our bottom line by allowing more than a physical check payment option.
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