TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Adyen

    Score8.9 out of 10
    N/AAdyen is a payment gateway software solution offered by Adyen.N/A

    Xoom, a PayPal Service (personal use only)

    Score7 out of 10
    N/AXoom, a PayPal Service, is an online money transfer service for quickly sending money internationally. Xoom’s services are currently for personal use only, and business usage is against its terms of service.N/A
    Pricing
    AdyenXoom, a PayPal Service (personal use only)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    AdyenXoom, a PayPal Service (personal use only)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details
    More Pricing Information
    Community Pulse
    AdyenXoom, a PayPal Service (personal use only)
    Considered Both Products
    Adyen
    No answer on this topic
    Discontinued Products
    No answer on this topic
    Key User Insights
    Would buy again
    93%
    Would buy again
    14 Answers
    100%
    Would buy again
    22 Answers
    Delivers good value for the price
    93%
    Delivers good value for the price
    13 Answers
    95%
    Delivers good value for the price
    21 Answers
    Happy with the feature set
    87%
    Happy with the feature set
    13 Answers
    100%
    Happy with the feature set
    22 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    9 Answers
    95%
    Lived up to sales and marketing promises
    19 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    13 Answers
    100%
    Implementation went as expected
    20 Answers
    Features
    AdyenXoom, a PayPal Service (personal use only)
    Payment Gateways
    Comparison of Payment Gateways features of Adyen and Xoom, a PayPal Service (personal use only)
    Feature
    Adyen
    9.6
    9 Ratings
    26% above category average
    Xoom, a PayPal Service (personal use only)
    -
    Ratings
    Fraud Detection9.69 Ratings00 Ratings
    API or SDK9.79 Ratings00 Ratings
    Recurring Payment Support9.59 Ratings00 Ratings
    Billing and Invoicing Support9.69 Ratings00 Ratings
    Global Support9.69 Ratings00 Ratings
    Payment Form Acceptance9.89 Ratings00 Ratings
    Best Alternatives
    AdyenXoom, a PayPal Service (personal use only)
    Small Businesses
    Apple Pay
    Score9.1 out of 10
    No answers on this topic
    Medium-sized Companies
    Payoneer
    Score8 out of 10
    No answers on this topic
    Enterprises
    Checkout.com
    Score10 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    AdyenXoom, a PayPal Service (personal use only)
    Likelihood to Recommend
    9.0
    (16 ratings)
    8.4
    (22 ratings)
    Likelihood to Renew
    9.0
    (3 ratings)
    8.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Availability
    9.0
    (7 ratings)
    -
    (0 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.0
    (1 ratings)
    User Testimonials
    AdyenXoom, a PayPal Service (personal use only)
    Likelihood to Recommend
    Adyen
    Ayden has been a great resource for us with international transactions. We know that they can be a trusted gateway when it comes to dealing with our client's money. Thankful to have that confidence in this system. It also has a user-friendly interface, which allows for a concise process with clients as well.
    Incentivized
    Read full review
    Discontinued Products
    Xoom is best suited to send and receive money between two people who live in different countries, not only that we can also send money to our friends, colleagues, family members directly in their bank accounts. They have a great currency exchange functionality that directly converts our received money into our local currency, and deposits it into our bank account within a few minutes. The only drawback is that not many people know about it, it needs good marketing so that more people can use this service, and from my experience, I can say it is very secure and a good competitor of Payoneer.
    Incentivized
    Read full review
    Pros
    Adyen
    • PCI DSS Compliant Solution
    • Provided options to configure a specific list of payments, like Alipay, ACH, PayPal, etc.
    • Good support and quick solution for the technical help
    • Well described documentation on technical integrations
    • Drop in framework to display the payment options
    Read full review
    Discontinued Products
    • Very fast transfer and very secure as being of PayPal.
    • Receiver don't need to download the app or use Xoom.
    • It supports bank and debit card to transfer funds and same with the receiver.
    Incentivized
    Read full review
    Cons
    Adyen
    • I would like to be able to create my own reports, like a combination between "Received payment details" and "Interactive payment accounting".
    • Maybe you can have a better integration with PayPal. The disputes are reflected all wrong in Adyen, for example if we accept a chargeback in PayPal, in Adyen we see a "chargeback reversed" status first, then we see a "refund" status. This is very confusing for us, we have accepted that chargeback, which means we have lost the case, what are a Chargeback Reversed and a Refund statuses doing here? I think PayPal is trying to unblock the transaction that received the chargeback, but this is a very confusing way of handling the chargebacks. If I look at the "Dispute transaction details" reports, all the PayPal chargebacks are "won" because of that "Chargeback reversed" status, which is obviously wrong, we lose some cases and we win others.
    • Amex chargebacks could be integrated. We don't see them in Adyen at all.
    Incentivized
    Read full review
    Discontinued Products
    • Some destinations take longer to get delivered to.
    • Higher amounts of money are harder to transfer.
    • High fees when trying to add funds to new card.
    Incentivized
    Read full review
    Likelihood to Renew
    Adyen
    Well, Ayden is a very easy system to manage, it allow the user a nice visibility and many details about the clients. It integrated very easily to our system and allow us to increase our activity. In addition, Ayden have a very good help center that available all the time and very helpful.
    Incentivized
    Read full review
    Discontinued Products
    I don't see any other service that is so versatile and which offers such a breadth of services.
    Incentivized
    Read full review
    Usability
    Adyen
    No answers on this topic
    Discontinued Products
    It's one of the most easy to use and intuitive platforms. The app is very powerful as well.
    Incentivized
    Read full review
    Reliability and Availability
    Adyen
    Response time are as expected, and Adyen team is always knowledgeable and are clear subject matter experts. Quite often I am assigned an engineer who is not in our time zone and sometimes 8-12 hours different from me. This causes delays in resolution due. It would be great to have a support agent who is located in the US.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Support Rating
    Adyen
    No answers on this topic
    Discontinued Products
    The support team is excellent. They help with any queries.
    Incentivized
    Read full review
    Implementation Rating
    Adyen
    No answers on this topic
    Discontinued Products
    The implementation was largely successful. Since this was a large shift from normal practices, we faced a few teething problems, but largely I'd say it went well.
    Incentivized
    Read full review
    Alternatives Considered
    Adyen
    Adyen has better handling of Disputes, provides much more detailed forecasts and withdrawal reports. Adyen has a specific page to clear doubts much more complete. Adyen have not fees for processing refunds, have not fess for chargeback received, and have not fees for retry process payments. And your processing fees are very attractive.
    Incentivized
    Read full review
    Discontinued Products
    We agreed to select Xoom as the main payment method since it had more flexible options. It gives the user a full guarantee of transacting safely and when there is a conflict the customer support team acts quickly. The charges for sending and receiving money are relatively low as compared to other platforms. The mobile application has biometric login features making it difficult for unauthorized users to access confidential information.
    Incentivized
    Read full review
    Return on Investment
    Adyen
    • I cannot see any negative impact.
    • It is good to synchronize the payment details that come from Adyem in our CRM and this allows us, now, to manage refunds and subscriptions in there and get any action done in real time and recorded in all the platforms.
    • Quick and reliable it is a good tool to be used for managing and checking credit card transactions details.
    Incentivized
    Read full review
    Discontinued Products
    • We have had an uptick in payment processing times.
    • We receive payments from customers on time with no lag between invoice and payment dates.
    • Overall Xoom has literally added to our bottom line by allowing more than a physical check payment option.
    Incentivized
    Read full review
    ScreenShots