Agilysys InfoGenesis vs. Podium

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Agilysys InfoGenesis
Score 5.5 out of 10
N/A
InfoGenesis POS is a point-of-sale software solution with features such as empower your business and Apple Pay integration.N/A
Podium
Score 6.2 out of 10
N/A
Podium, formerly Repdrive, is a ratings and review management platform from the company of the same name in Provo, Utah.
$249
per month
Pricing
Agilysys InfoGenesisPodium
Editions & Modules
No answers on this topic
Podium Essentials
$249
per month 3 users
Podium Standard
$409
per month Unlimited users
Podium Professional
$599
per month Unlimited users
Offerings
Pricing Offerings
Agilysys InfoGenesisPodium
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Agilysys InfoGenesisPodium
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
Agilysys InfoGenesisPodium
Small Businesses
Square POS
Square POS
Score 9.5 out of 10
BrightLocal
BrightLocal
Score 7.7 out of 10
Medium-sized Companies
Epicor Eagle
Epicor Eagle
Score 8.1 out of 10
Sprout Social
Sprout Social
Score 8.4 out of 10
Enterprises

No answers on this topic

Sprout Social
Sprout Social
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Agilysys InfoGenesisPodium
Likelihood to Recommend
6.0
(1 ratings)
4.8
(42 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(3 ratings)
Usability
-
(0 ratings)
9.9
(4 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
10.0
(1 ratings)
Support Rating
6.0
(1 ratings)
1.5
(12 ratings)
Implementation Rating
-
(0 ratings)
10.0
(2 ratings)
Product Scalability
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Agilysys InfoGenesisPodium
Likelihood to Recommend
Agilysys
The terminals themselves don't seem to be well designed and have the appearance of being put together with off-the-shelf components. Hiding cables can be challenging. The design is slim and svelte enough, but it has the appearance of being more fragile (although it doesn't appear be particularly so). These terminals are best when left in a single location, at least in our implementation as switching revenue centers requires IT involvement.
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Podium
Podium is well suited for several types of businesses. If you are an entrepreneur or small business owner, Podium would be a great way for you to ask that customers leave you a review online sharing their awesome experience. For medium to large businesses, Podium review invites can be automated through the company's customer management system, allowing the use of Podium to be simple and not timely, even with a large customer base. It may not be appropriate for a large company to manually send out individual review invites
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Pros
Agilysys
  • Screen layout/design for various outlets is pretty good and also flexible.
  • There are several modules that interact with the platform, making integration easier.
  • Stability in the environment is very good and we have very little downtime with the terminals.
  • Management of multiple outlets is excellent and there are a lot of options.
  • Add-on/value add features are robust.
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Podium
  • Maintains conversations indefinitely, so we are able to go back to confirm details from conversations.
  • Provides the ability for our company to have a 'team' messaging platform where we can communicate with one another via single person to a single person, groups where we can add/subtract members of the group... this is invaluable to our organization.
  • Until today(!), we could 'share' or forward a message to one another; oddly, that feature disappeared just today, so I'm hoping it's a glitch!
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Cons
Agilysys
  • Integration with rGuest Seat is terrible, and it's a companion product. This definitely never lived up to its promise.
  • The boot process for the terminals is long and ridiculously unprofessional looking. There are some sloppy defaults for the boot process and the initial setup is needlessly complicated.
  • Shift management is confusing for staff, particularly when signing out at the end of a shift. Would like to see more work on this area.
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Podium
  • Account manager communications: I had been asking my Podium account manager for integration with our CRM tool for over 8 months before my account manager fell silent. After another 6 months, I proactively reached out only to find out that the integration had been in Beta for months and 8 other companies had already integrated. It was frustrating that my account manager did not remember a key request and make the Beta available to me the minute that it was open.
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Likelihood to Renew
Agilysys
No answers on this topic
Podium
Again, Podium has been so wonderful in the year and a half we have been using it, we are able to integrate it with our CRM and use alot of the available features. The most helpful has been getting TONS of reviews on MULTIPLE sites through Podium!
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Usability
Agilysys
No answers on this topic
Podium
While giving our clients the ability to leave a review was there, we had much worse results and got fewer reviews through the Podium portal than we did by sending our clients simple email requests, or simply having our service staff ask for a review while still on the clients' job sites.
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Reliability and Availability
Agilysys
No answers on this topic
Podium
We haven't had any outages or issues whenever we need it over the last few years of use
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Performance
Agilysys
No answers on this topic
Podium
It moves quickly and has no issues with delays. Performance is good as it is a web-based tool
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Support Rating
Agilysys
Support is hit or miss with this platform. If you get a tech that knows the system, the experience is excellent. There have been more instances of escalated tickets going unanswered, which I deem unacceptable. Even if the answer is "I don't know" or "we can't do that" I expect an answer. Contrast this with VMware, who will file a bug report if they can't resolve the immediate issue and then will follow up with you. When it comes to IG support, I don't have confidence that they'll pursue a concern very far and they've been lax with follow-up
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Podium
I have to send an email to get information. They have a chat system but I end up having to go through my rep for account questions. It was a little frustrating to not have a direct phone number to call with questions. I would like to see a helpline added.
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Implementation Rating
Agilysys
No answers on this topic
Podium
We only had a hard time getting our technicians to remember to send the review invites.
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Alternatives Considered
Agilysys
InfoGenesis had a great implementation team and worked with us closely on the rollout to ensure minimal disruption. Micros terminals had better design overall and looked like they'd have lasted for 100 years, but Oracle was not fun to work with. IG's reporting options have made our Finance people happy as well. We were concerned with multiple integrations on the platform it replaced, but all of these turned out to be non-issues and we were able to work with IG staff to get what we wanted out of it. I'd prefer the hardware to be thought out more thoroughly, as it's weak in appearance by comparison despite being very usable.
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Podium
We use Digital Air Strike at our two GM dealerships because it is one of a small list of reputation management companies authorized by GM as part of their SFE program. Digital Air Strike surveys our customers and invites them to write a review about our dealership. It is not as effective or flexible as Podium so we have been using Podium at those dealerships alongside Digital Air Strike. We also recently started a trial use of ReplyPro which is a service that monitors review sites and writes customized responses to positive reviews and suggested responses to negative reviews. I'd like to see Podium add this as part of their service so we can consolidate 3rd party vendors and manage every aspect of online reputation management from one place.
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Scalability
Agilysys
No answers on this topic
Podium
Its easy to scale to different departments as needed. We initially began using it to solve one problem and as new features became available it was easy to scale this and include other departments who could benefit from its tools
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Return on Investment
Agilysys
  • Our previous platform required more than occasional love and care and was hard to develop solutions for. InfoGenesis terminals don't have a lot of trouble in operation, which leads to more uptime and happy customers.
  • I previously mentioned rGuest Seat integration. We never got this to work as promised and got different answers from different resources when asked the same question.
  • Server sprawl began almost immediately. We went from a two server design to five in the end and still have occasional problems with kitchen printers.
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Podium
  • I am glad there are card readers now, sales team members too often try to just send a request instead of taking payment onsite.
  • It's made capturing messaging leads much easier.
  • It's worth the cost but if it did a few more things it would be worth a lot more to us. Document signatures, surveying after jobs, even geotagging of photos/reviews for SEO
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ScreenShots