Aircall vs. NovelVox Agent Accelerator
Aircall vs. NovelVox Agent Accelerator
Product | Rating | Most Used By | Product Summary | Starting Price |
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Aircall | N/A | Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes. | $30 per user/per month | |
NovelVox Agent Accelerator | N/A | To support the Customer Experience, NovelVox offers Agent Accelerator, a unified agent desktop that comes with out-of-the-box customization and optimization capabilities. The solution integrates with 75+ third-party applications to offer the agent a unified view of information. The integration with CRMs, Ticketing applications, core systems, and telephony systems such as Avaya, Genesys, Amazon Connect, and Cisco, enables agents to fetch data from multiple sources for driving contextual… | N/A |
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Editions & Modules |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Aircall | NovelVox Agent Accelerator | |
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Top Pros | ||
Top Cons |
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Cloud PBX |
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Call Management |
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VoIP system collaboration |
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Mobile apps |
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Aircall | NovelVox Agent Accelerator | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | CloudTalk Score 9.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Aircall | NovelVox Agent Accelerator | |
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Likelihood to Recommend | 7.6 (26 ratings) | - (0 ratings) |
Support Rating | 9.8 (2 ratings) | - (0 ratings) |
Aircall | NovelVox Agent Accelerator | |
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Likelihood to Recommend | Aircall | NovelVox No answers on this topic |
Pros | Aircall | NovelVox No answers on this topic |
Cons | Aircall | NovelVox No answers on this topic |
Support Rating | Aircall | NovelVox No answers on this topic |
Alternatives Considered | Aircall | NovelVox No answers on this topic |
Return on Investment | Aircall | NovelVox No answers on this topic |
ScreenShots | Aircall Screenshots | NovelVox Agent Accelerator Screenshots |