Aircall is a great solution for teams that need multiple numbers and integration with HubSpot
August 31, 2021
Aircall is a great solution for teams that need multiple numbers and integration with HubSpot
Score 10 out of 10
Vetted Review
Verified User
Software Version
Essentials
Overall Satisfaction with Aircall
Currently, Aircall is being used across our whole organization although it's only in a testing phase for our sales department. We use it daily for communications to our customers and partners. One of the main advantages for us is the integration with HubSpot. This helps us to save time because we can dial right from a record in HS and all our calls our auto-logged.
Pros
- Aircall's integration with HubSpot is fantastic. I can call from anywhere in HubSpot and know that my call is logged automatically. During my call, I have easy access to a contact's record and can pull up any information I need in just the click of a button. The only limit I've found is that it doesn't (yet?) auto-log to tickets. This seems to be pretty common among other integrations so it wasn't seen as a con in our buying decision.
- I really like the Aircall dashboard and being able to customize who has access to what number. We even have the ability to give outbound calling privileges only to certain team members. It's also great that you can set up each individual number's answer tree to ring to the correct person.
- There's a lot of cool features that don't make sense for our particular business, but I think Aircall's metric tracking and coaching abilities would be really useful for a lot of teams. I remember in my first call hearing about a feature where a manager can listen in and "whisper" tips to a rep during a call that only the rep would be able to hear. I can see how this would add value in a coaching situation.
Cons
- I wish calls would auto-log to a HubSpot ticket that associated with a contact record. The way we've set up our HubSpot, all of our customer service is tracked through tickets. It's a little different than the typical user, but works for us. I can manually associate the call from the contact record which is way better than having to make a separate entry, but it could still be better.
- Call quality is great for the most part, but every so often, the audio is inconsistent. At the end of each call, you can rate call quality and I have to admit, I often forget to do that. I'm sure there's no service that's perfect all the time, but it would be great if there was!
- Integration with hubspot
- Team to number organization
- Aircall has allowed us to have a local number for each of our clients that is integrated with our CRM (HubSpot) as well as a texting platform so all our contact is streamlined.
Aircall is loads better than Grasshopper due to its ease of use and overall platform. Grasshopper is fine, but the price is about the same and Aircall is smoother (and prettier). The only disadvantage if moving from RingCentral to Aircall is the texting feature. Aircall does not currently support texting so we have to have a separate program for that.
Do you think Aircall delivers good value for the price?
Yes
Are you happy with Aircall's feature set?
Yes
Did Aircall live up to sales and marketing promises?
Yes
Did implementation of Aircall go as expected?
Yes
Would you buy Aircall again?
Yes
Comments
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