Aircall totally improved our Customer Relationship Management !
April 01, 2021

Aircall totally improved our Customer Relationship Management !

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Aircall

I use Aircall app to manage our Customer Relationship. Only the Customer success Department uses it as we are a very small team (4 employees). [It] is always open on working hours and allows me to be in contact with my customers, even when I am working from home (which happens a lot these days !). I am sure Customers can reach me now, can leave a message if they call outside from working hours and also I can have a custom voicemail.
  • Voice quality is perfect
  • History of contacts with my customers
  • Connects with my CRM very well !
  • Easy to install
  • Very reactive customer success team
  • Very intuitive to use
  • I have to manually import contacts
  • The app does not open automatically when I open my computer
  • More effective answering to phone calls
  • Customer followup made easier
We used to answer phone calls on our fix line when at the office. The quality was very bad but we had in mind that a VOIP solution would be too expensive. When lockdown began last year, I had to redirect calls on my own mobile phone which was not efficient. Also I couldn't receive voicemails, have a history of calls or choose working hours.

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I can trace all my customers calls and call them back if needed. In case the office is closed, my customers can leave a message that I can listen to, download and share. The voicemail message can be customized, all working hours can be customized and the app is very intuitive. I also installed it on my phone so I can answer phone calls from my smartphone.

Aircall Feature Ratings

Multi-level Interactive Voice Response (IVR)
Call reports
Answering rules
Message alerts
Audio conferencing
Mobile app for Android