What users are saying about
6 Ratings
16 Ratings
6 Ratings
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Score 6.8 out of 100
16 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Airship

Airship is a great tool for Push Message and In-App Message marketing efforts, and their message center is fully flushed out (unlike many other platforms I have worked with). They have also gotten better over the last year or two in aligning things a bit more efficiently across iOS and Android. I have not personally used Airship for anything other than their Mobile App offerings, so I can't comment on their SMS or Web Notification capabilities, but I have heard negative things about their email offering. To me Airship is first and foremost a mobile app tool, and everything else is secondary, so that makes sense.
Anonymous | TrustRadius Reviewer

SimpleTexting

SimpleTexting is great if you want, as the name suggests, simple mass texting capabilities. It isn't too complicated, it's easy to use, and it does what it advertises. The number for people to sign up is easy to remember (555888) and it's easy to set simple keywords. If you're looking for something more robust with all sorts of nuanced capabilities, this may still work but you may want to look somewhere else
Jared Lyda | TrustRadius Reviewer

Pros

Airship

  • It's very fast. As soon as we hit send, it arrives on our phone and tablet apps immediately.
  • The interface is clear. We generally copy and paste the headline right into the box. The font and font size, along with the background, make it easy to read so that we avoid any typos. That's important because we're working quickly.
  • It gives you good and usable analytics to track engagement.
  • It's 100 percent reliable. We've never had an issue with it.
Brian L. Clark | TrustRadius Reviewer

SimpleTexting

  • SimpleTexting provides excellent value based on their messaging packages but also by allowing its customers to utilize multiple keywords. This is helpful for our organization because we utilize this software across many different departments.
  • SimpleTexting analytics and reporting is a key strength of the software. The numbers they report weigh heavily on what we determine as a success of un-successful communication campaign.
  • SImpleTexting has excellent customer service available at the click of a button. Their team has always been available and offered solutions when we have had questions or run into a problem.
Tanner Vines | TrustRadius Reviewer

Cons

Airship

  • Better clarity on what can and can't be tracked in terms of user interactions with apps
Anonymous | TrustRadius Reviewer

SimpleTexting

  • A lot of glitches and bugs, with promised fixes that keep dragging on for some time.
  • Mobile notifications are very buggy. You have to keep force-closing the app and re-opening it multiple times to get the notifications to refresh.
  • Constant toggling of 'Unread' and 'All' on mobile or desktop to get the notifications to clear and show up as opened, otherwise it will imply it's not read.
  • Also, sometimes new notifications don't show up.
Bohdan Cole | TrustRadius Reviewer

Usability

Airship

Airship 6.0
Based on 1 answer
The interface takes a bit getting used to in order to know how to take advantage of everything. Some of the analytics that are available are particularly hard to find, so it's important to pay attention when customer support reviews everything, but everything I'd want and need in terms of Push and In-App messaging is all there.
Anonymous | TrustRadius Reviewer

SimpleTexting

No score
No answers yet
No answers on this topic

Support Rating

Airship

Airship 9.0
Based on 1 answer
I have not had to interact much with customer support as I have been able to find the vast majority of the answers I'm looking for within their documentation, which I very much appreciate because it saves me a lot of time. Customer support has been responsive and helpful for the most part during the couple of interactions I've had.
Anonymous | TrustRadius Reviewer

SimpleTexting

SimpleTexting 8.4
Based on 6 answers
Anything I have contacted SimpleTexting, they have been very quick to respond and have provided great customer service. I am happy to know as a customer that if there is ever an issue, it will be solved in an expeditious manner. Their customer service is A plus and couldn't have been better.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Airship

There was a time when we went off Urban Airship and went to Spreed. We were using Spreed's app, so there was much better integration on push notifications. The push notification took readers directly into the story. When we moved from Spreed to our own native app, we went back to Urban Airship.
Brian L. Clark | TrustRadius Reviewer

SimpleTexting

We used a rival company called Textedly. The experience top to bottom was better with SimpleTexting, from pricing to simplicity of features to custom service to ease of accessing data to overall functionality. Would recommend SimpleTexting over many competitors in a heartbeat because of their solid service and product.
Nate Hilpert | TrustRadius Reviewer

Return on Investment

Airship

  • It's had a positive impact on engagement.
  • It helps lend credibility to our product given that major sites like CNN, AP, ESPN, etc. have push notifications.
  • I have not come across any negative impacts.
Brian L. Clark | TrustRadius Reviewer

SimpleTexting

  • ROI was instant. Given SimpleTexting's pricing model - I never felt like this product was out of my budgeting scope or I need to heavily consider how my return was going to be impacted. Their pricing model allowed me to be super flexible in trying new strategies with SimpleTexting until one worked better than the rest.
Tedi Shipcka | TrustRadius Reviewer

Pricing Details

Airship

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SimpleTexting

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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