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SimpleTexting has improved our communication strategy as a church/non-profit!
February 27, 2019

SimpleTexting has improved our communication strategy as a church/non-profit!

Tanner Vines | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SimpleTexting

We utilize SimpleTexting as a mass and niche marketing tool. In order to obtain information regarding visitors to our church, we set up a short-code which allows for immediate contact with those individuals. Additionally, we have created subscriber lists and offer updates to various ministries within our church. We've found it's a much more effective method of communication for many of our members and guests; especially with younger generations.
  • SimpleTexting provides excellent value based on their messaging packages but also by allowing its customers to utilize multiple keywords. This is helpful for our organization because we utilize this software across many different departments.
  • SimpleTexting analytics and reporting is a key strength of the software. The numbers they report weigh heavily on what we determine as a success of un-successful communication campaign.
  • SImpleTexting has excellent customer service available at the click of a button. Their team has always been available and offered solutions when we have had questions or run into a problem.
  • Upon initial setup, it would have been great to have had a template or mock campaign to walk through to fully understand where everything lies within the UI. It took trial and error to find what works but it would have been great to eliminate some of that time.
  • The terminology can become a little confusing. The differences between lists & subscribers often give our team a little confusion.
  • The scalability feature can be improved. There are some months when we have had to adjust our subscription based on our needs. Upon doing so, we were charged for the new month when our current billing cycle had not completed. It would be great to allow users to scale up and down based on their billing cycle rather than initiate the change immediately.
  • Positive: it's allowed us to tailor our communications to members and guests.
  • Positive: The value is proved with the reporting capabilities of SimpleTexting.
  • Positive: There are peaks and valleys in usage in our organization as a whole - allowing rollover credits ensures we are not paying for wasted messaging credits.
We chose SimpleTexting based on their starting messaging options as well as the no limitations on the number of keywords we can use. EZ Texting required a much more costly monthly commitment with fewer features that applied to our organization. We felt that SimpleTexting would allow us to utilize a better communication strategy by having multiple keywords for no extra charge.
We primarily are communicating with other churches or organizations in the same field. We are often asked about our texting software and it is easy to recommend SimpleTexting to those organizations. Because we have implemented it across different departments, we are able to show them multiple ways to use the software. Where we have found it to be less appropriate is if an organization is wanting to use it for one-on-one communication. I feel as if SimpleTexting is more appropriate to communicate to the masses.