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Triple threat — great product, great features, great price
March 31, 2022

Triple threat — great product, great features, great price

Dana North | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SimpleTexting

We use SimpleTexting to engage with monthly supporters. It's a perk monthly donors receive when they sign up, and through texting, they have access to exclusive content that is just for them, or they receive it before others. We also solicit feedback and enjoy hearing from supporters through SimpleTexting as well. For us, it's a way to highlight the relational aspect of joining our organization as a supporter and the nature that the organization and its donors are in the work together.
  • Easy, quick and simple set-up, you can hit the ground running
  • Tracking texts sent, texts received for easy communication
  • Ways for people to sign-up and opt-in to receive texts is easy and clear
  • It has been difficult to use the platform on one account for more than one purpose (toll-free texting AND shortcodes, for example)
  • I don't hear about product updates unless I visit the website; it would be beneficial if there were even a newsletter for existing customers
  • There isn't an integration for our organization's current CRM
  • Two-way texting
  • Affordability
  • Contact sign-up/import
  • Increased donor communications (frequency and channel)

Do you think SimpleTexting delivers good value for the price?

Yes

Are you happy with SimpleTexting's feature set?

Yes

Did SimpleTexting live up to sales and marketing promises?

Yes

Did implementation of SimpleTexting go as expected?

Yes

Would you buy SimpleTexting again?

Yes

SimpleTexting has been wonderful for the purposes for which we signed up. We wanted an easy-to-use platform that allowed 2-way texting, assigned a phone number, had the ability to collect phone numbers/contact easily (whether through an import or a user sign-up, spoiler SimpleTexting has both), etc. It has provided all of that and more easily, without a contract. And the platform is so easy to use for our team. One of the only issues we're having is wanting to expand our use of SimpleTexting, and using multiple options for texting (i.e., shortcode, toll-free, landline/business enabling) has been difficult on one account.