Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Algolia
Score 8.9 out of 10
N/A
Algolia in San Francisco, California offers enterprise search as a service.
$0
per month 10,000 search requests + 1 Million records
Guru
Score 9.3 out of 10
N/A
Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and let Guru proactively identify knowledge gaps, duplicate knowledge, and translate it to 100 languages.
$18
per month per user
Pricing
AlgoliaGuru
Editions & Modules
Build
$0
per month Up to 10,000 search requests + 1 Million records
Grow
$0.50
per month per 1,000 search requests
Algolia Recommend
$0.60
per month per 1,000 Recommend requests
Premium
Custom
per month Customized pricing
All in One
$18
per month per user
Enterprise
Custom
Offerings
Pricing Offerings
AlgoliaGuru
Free Trial
NoYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalOptional
Additional DetailsPay as you go, scale instantly, or upgrade anytime for advanced features and capabilities.Discount available for annual pricing.
More Pricing Information
Best Alternatives
AlgoliaGuru
Small Businesses
Yext
Yext
Score 8.9 out of 10
Front
Front
Score 8.8 out of 10
Medium-sized Companies
Guru
Guru
Score 9.3 out of 10
RWS Tridion Sites
RWS Tridion Sites
Score 9.0 out of 10
Enterprises
Guru
Guru
Score 9.3 out of 10
RWS Tridion Sites
RWS Tridion Sites
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AlgoliaGuru
Likelihood to Recommend
8.5
(46 ratings)
9.2
(295 ratings)
Likelihood to Renew
10.0
(4 ratings)
8.7
(14 ratings)
Usability
6.0
(1 ratings)
9.0
(108 ratings)
Availability
9.6
(5 ratings)
9.1
(4 ratings)
Performance
9.4
(5 ratings)
8.7
(5 ratings)
Support Rating
8.4
(3 ratings)
8.0
(29 ratings)
In-Person Training
-
(0 ratings)
8.5
(2 ratings)
Online Training
-
(0 ratings)
8.0
(3 ratings)
Implementation Rating
-
(0 ratings)
8.2
(8 ratings)
Configurability
-
(0 ratings)
8.1
(4 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
7.3
(1 ratings)
Ease of integration
-
(0 ratings)
7.3
(3 ratings)
Product Scalability
9.4
(5 ratings)
8.6
(4 ratings)
Vendor post-sale
-
(0 ratings)
8.5
(5 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(5 ratings)
User Testimonials
AlgoliaGuru
Likelihood to Recommend
Algolia
Algolia offers a wide range of capabilities that can benefit any business by addressing their specific requirements. Integrating with this platform is seamless, and their extensive knowledgebase and training resources are highly valuable for both developers and UI users. We have already witnessed the advantages of this product and are eagerly anticipating future enhancements as we continue to expand our platform, with Algolia as our primary tool for enhancing our search experience.
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Guru Technologies
As a cruise expert, I know it's important for me always to use GURU. What I like about GURU is the easy research. It means all I have to do is use a keyword, and the result will be provided in just one snap. Its easy to access on my phone as well so even I am on leave, all I have to do it to access the GURU on my website and it will be there.
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Pros
Algolia
  • Easy setup and configuration of fast search results across multiple types of object
  • Can be used to power sales pages, category headings, category product listings, help articles and more within the same search results
  • Managing synonyms, blocked words and other product requirements can be done without engineering support
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Guru Technologies
  • Simplified navigation with the use of keywords, making it quite easy to find an article.
  • Reading notices when a Guru is updated, and the new parts highlighted makes it much easier when we must always be up to date.
  • Provides an organized view of policies and workflows.
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Cons
Algolia
  • Recent pricing model changes made Algolia considerably more expensive. I understand that companies change their models all the time, but my plan almost doubled in price overnight. They let me keep my legacy plan for as long as I wanted, but I had already outgrown it, so a small increase in demand caused big price spikes. It's still cheap for what it is though.
  • The documentation is generally good, but sometimes hard to navigate. I was trying to find examples of how to combine geo-queries with normal ones, and I couldn't find an example, but it wasn't actually hard to figure out.
  • Some of the advanced features can be hard to understand at first. This isn't really a con, as it just means Algolia is loaded with features, but I was a bit overwhelmed the first time I tried to customize an index.
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Guru Technologies
  • It's not clear how to relate/ attach other guru cards. The feature exists but is not very easy to spot.
  • We often find it difficult to search because we don't remember the card's title. I would love it if the tag words worked better.
  • Once editing a card, instead of adding someone to collaborate on a draft, it would be good to send the draft to someone via email. I find people often ignore these emails/pings if it's just a draft collaboration. The wording could be to ask someone to verify the draft.
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Likelihood to Renew
Algolia
Algolia is a great tool, we didn't have to build a custom search platform (using Elasticsearch for example) for a while. It has great flexibility and the set of libraries and SDKs make using it really easy. However, there are two major blockers for our future: - Their pricing it's still a bit hard to predict (when you are used to other kind of metrics for usage) so I really recommend to take a look at it first. - Integrating it within a CI/CD pipeline is difficult to replicate staging/development environments based on Production.
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Guru Technologies
I rated Guru a 9 out of 10 for renewal likelihood because it has significantly enhanced our processes and customer satisfaction in the automotive rental company. Guru’s user-friendly interface and organized knowledge base make it easy to access and update essential information, which is crucial for maintaining high operational standards. The tool’s integration with other platforms, like the Guru Chrome extension, streamlines our workflow, increasing efficiency and productivity. One of the standout features is the ability to favorite cards, allowing quick access to frequently used information, which saves time and ensures accuracy in customer interactions. Additionally, Guru’s analytics feature helps us identify which resources need updating, ensuring our knowledge base remains relevant and effective. The only reason it’s not a perfect 10 is occasional slow performance and occasional inaccuracies in search results. However, these minor issues do not overshadow the overall benefits Guru provides. Its consistent updates and reminders further enhance our ability to deliver excellent customer support, making it an indispensable tool for our team.
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Usability
Algolia
Algolia has a good interface and they have done some improvements. However, some non technical users have a challenging time in the use for the first days of learning. But once the main aspects are learned is a straight forward operation
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Guru Technologies
Guru is straightforward to pick up. Even if something takes a minute, I'm usually able to find a support article that answers my question quickly. Guru has served its purpose, and training others within our organization is very easy. It's very useful during the onboarding process. Usability is great.
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Reliability and Availability
Algolia
Having used Algolia for over 5 years we have experienced zero downtime. I'd say that's pretty good.
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Guru Technologies
I have never encountered an outage with Guru in the year+ we've had it. I also never encountered an outage at the previous company where I used Guru. It has been extremely reliable.
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Performance
Algolia
Performance is always a major concern when integrating services with our client's websites. Our tests and real-world experience show that Algolia is highly performant. We have more extremely satisfied with the speed of both the search service APIs and the backend administrative and analytic interface.
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Guru Technologies
There is some occasional slowness, or multiple refreshes before content will load. This doesn't happen frequently, though, and I don't get complaints from teammates about it.
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Support Rating
Algolia
It’s non existent. No tech support and no customer service… my application was blocked and is currently inactive causing huge business disruption, and I’m still waiting days later for a response to an issue which could be resolved very very quickly if only they would respond. Very poor from a company of that size
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Guru Technologies
The only reason I do not give it a a ten is because I think there is still some room for improvement in meeting the different time zone needs of their customers, but overall their support is top notch. Friendly, capable, and quick.
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In-Person Training
Algolia
No answers on this topic
Guru Technologies
I would rate the in-person training for Guru a solid 9 out of 10. The session was incredibly valuable as it provided comprehensive insights into using Guru effectively. I learned a lot about the tool's functionalities, which significantly enhanced my proficiency and confidence in utilizing Guru for my daily tasks. The training was engaging, informative, and tailored well to ensure I could apply what I learned immediately. Overall, it was a highly productive and beneficial learning experience.
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Online Training
Algolia
No answers on this topic
Guru Technologies
I would rate the online training for Guru a strong 8 out of 10. While it lacked the interactive nature of in-person sessions, the content was well-structured and delivered effectively. The training modules were clear and comprehensive, covering all essential aspects of using Guru. The flexibility of online training allowed me to learn at my own pace and revisit topics as needed. Overall, it provided a solid foundation and practical understanding of Guru's functionalities, making it a valuable learning experience despite the virtual format.
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Implementation Rating
Algolia
No answers on this topic
Guru Technologies
You will need a very strong team of guru champions in order to get EVERYONE and EVERYTHING on Guru, it takes some craziness and over talking about guru everywhere to get people to be exicted, contribute and use. If you are starting any kind of buisness and you need KB, just go for guru as fast as you can because when you will grow you will thank yourself.
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Alternatives Considered
Algolia
While AWS's offering is a typically cheaper solution, it requires a lot of work to gain any of the core features of Algolia. The cost of dev time and long-term maintenance would be more than the costs incurred with Algolia, which is why it made the most sense financially. On the engineering side, we could give our stakeholders access to Algolia to adjust the indices themselves, which would allow us to focus on other work.
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Guru Technologies
I prefer Guru because it's easy to follow, user-friendly, and really helps resolve different kinds of issues and concerns. We use it as the basis for the steps and instructions that we need to follow to make sure that we are providing effective resolutions to customers and that we are calibrated.
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Contract Terms and Pricing Model
Algolia
No answers on this topic
Guru Technologies
Guru is somewhat expensive compared to what our org is typically willing to spend on software solutions. Additionally, there is a price difference per seat when paid monthly versus annually, which was a big downside for us as my company didn't want to commit to an annual cost.
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Scalability
Algolia
Overall is a scalable tool as the environment and the backend functions are the same and many things are done directly on the tool so without the need of further specific developments. However some things could be improved such as documentation for integration that could help in doing whitelabel solutions
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Guru Technologies
Right now, only customer support using Guru
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Return on Investment
Algolia
  • Users who had abandoned our product (attributing slow search speeds as the reason) returned to us thanks to Algolia
  • We used Algolia as our product's backbone to relaunch it, making it the center of all search on our platform which paid off massively.
  • Considering we relaunched our product, with Aloglia functioning as its engine, we got a lot of press coverage for our highly improved search speeds.
  • One negative would be how important it is to read the fine print when it comes to the technical documentation. As pricing is done on the basis of records and indexes, it is not made apparent that there is a size limit for your records or how quickly these numbers can increase for any particular use case. Be very wary of these as they can quite easily exceed your allotted budget for the product.
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Guru Technologies
  • Guru allows our team to quickly reference available learning/knowledge materials with our clients on a daily basis and provide better support at every outreach
  • With that said, spreading those same resources across two major global teams in the USA and Germany can lead to some inconsistencies. The i-frame process is not very intuitive for this scenario and our team treats policy/procedural differences as separate card or article entities.
  • Guru allowed our organization to pioneer and establish a dedicated knowledge team component, of subject matter experts who work in tangent with existing resources, create new ones, and vet collective knowledge.
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ScreenShots

Algolia Screenshots

Screenshot of Index & Query Rules Management: Query Rules helps to enhance an engine's ranking behavior for specific queries. Setting up rules can uncover and enable users to respond more specifically to the intent behind users' queries.Screenshot of Query Monitoring: Offers insight into the status, performance and overall activity happening within the search engine.Screenshot of Algolia Analytics: The search bar is a feedback form. Algolia's analytics drives insights from search to click to conversion.Screenshot of Algolia Dashboard: Products to accelerate search and discovery experiences across any device and platform.Screenshot of Advanced front-end libraries, API clients, and extensive documentation to help developers build, deploy, and maintain.Screenshot of To get started users simply choose an index, denote the events, and choose a model.

Guru Screenshots

Screenshot of VerificationScreenshot of Slack integrationScreenshot of Trending topics for SlackScreenshot of Browser extensionScreenshot of AnnouncementsScreenshot of Duplicate Detection