Aline vs. Betterworks vs. OnShift

Aline is suited for scenarios where it is crucial to gather and document a large amount of key information from prospects and their influencers in order to move the sales process forward. Aline is only as effective as the user chooses to utilize the tools provided. A great CRM should be one that, if another individual needs to access and take the lead over, should be seamless and informative.

Incentivized

BetterWorks really helps keep track of quarterly objectives, as long as the entire company follows the OKRs framework. The objectives and key results of each employee can be linked to the general objectives of the organization and that really helps align on the same mission. I wouldn't recommend using BetterWorks as a standalone platform to follow up on objectives if the rest of the organization is not on board with the OKRs framework.

Incentivized

OnShift is power full one to provide and calculate and analyze the data of the head account of the organization easily and fast and payroll and also absenteeism and adherence and attendance for the agents and anyone else in the organization and major the average performance of the agents as they doing and talking and ending time in chat as the AHT easily and communication method also.

Incentivized

• Helps me keep track of my daily, monthly and annual progress
• Keeps me organized and on task
• Shows me our business progress

Incentivized

• Web based platform with everyone being able to access it anytime anywhere
• Allows for company wide OKRs management and promotes transparency
• Has some reporting functionalities

Incentivized

• Scheduling - ease of creating, managing, modifying schedules.
• PBJ (Payroll-Based Journal) - easy to enter numbers, download CVS file and upload to CMS.
• Communicate to employees regarding open shifts, share open shifts with staff.
• Send mass texts to employees as needed.

Incentivized

• Amount of calls in the team progress section
• Team productivity report fixing so as to not have to scroll through
• In the calendar option the ability to move tasks more than a month at a time, if it could scroll down so I could move it to a few months ahead

Incentivized

• It's sometimes hard to see ONLY your milestones and goals
• Having more default units of measure might be nice (or being able to save your own custom ones)
• Native integrations with software (like HubSpot) would be great

Incentivized

• Problems with app permission
• Could be more robust

We've been using it for going on four quarters now and it's become part of how our team plans our work for the quarter, holds ourselves accountable, and decides who is doing what work and why. Without it we'd certainly have to replace it with something else - plus it's so nice to see the other departments and top company goals so easily.

Incentivized

I think it is a very user-friendly platform where you can find all the information that you need within a few clicks. It is important to be able to navigate the system quickly to communicate with the prospect quickly, and Aline helps in this process.

Incentivized

Overall the platform is clean and easy to use. It's quick to learn and not unnecessarily complex. While a few specific filtering features can be wonky it's nice that it's simple and clean. There are a lot of icons where words may be more appropriate in the navigation but otherwise the platform is easy to use and quick to hop into and check in.

Incentivized

We have utilized Aline's customer support in the past when we were having difficulty curating a list for a needed report. The customer support team was very responsive and followed up to ensure that we were not having any issues following the call. The product training has been very helpful with new hire training.

Incentivized

OnShift account managers consistently respond to emails in less than one business day and are able to address issues very quickly when they occur. Very responsive. This is critical considering integration with the payroll system (ADP).

Incentivized

I worked with Sales Force Assistant for a short time Thus far, Aline has not disappointed me in any way both CRMs are top notice and incredibly user friendly I could not perform my role effectively with Aline

Incentivized

I have used Asana, Jira, and VersionOne. I find BetterWorks the most intuitive and organized. It is fairly easy to use and learn, as long as everyone else does the same. Since the team implemented the quarterly reviews and stayed on top of using it, it has been successful so far.

Incentivized

Overall the UI on OnShift its a great advantage as it will make everything more easier, since basic information to specific details on orders or events. While its only visual the design has a sooting effect as is not annoying while not being so simple, it can help to make feel the users that they are using modern tools for the job.

Incentivized

• When we implemented Aline the team occupancy was 76% by year end we were at 86.4%, this took 10 months.
• The platform saves me countless hours each month for datamining for board reports. The system has paid for itself several times over
• We can now compare year of year marketing campaigns to find out which campaigns to keep or no longer suit our market.

Incentivized

• A tool like this was highly viewed by the new hires as it shows the company's commitment to track everyone's contribution to corporates goals
• Provides transparency into what each team does
• The implementation was a big effort

Incentivized

• Major the performance of the agents.
• Easily communicating with employees regarding open shifts
• Calculating the payroll of every one of the organization

Incentivized