What users are saying about
66 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 66 reviews and ratings
55 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7 out of 100
Based on 55 reviews and ratings
Feature Set Ratings
API Management
8.4
Amazon API Gateway
84%
Workato
Feature Set Not Supported
N/A
Amazon API Gateway ranks higher in 7/7 features
Amazon API Gateway ranks higher in 7/7 features
API access control
9.0
90%
10 Ratings
N/A
0 Ratings
Rate limits and usage policies
9.2
92%
10 Ratings
N/A
0 Ratings
API usage data
8.5
85%
10 Ratings
N/A
0 Ratings
API user onboarding
6.1
61%
10 Ratings
N/A
0 Ratings
API versioning
9.0
90%
10 Ratings
N/A
0 Ratings
Usage billing and payments
9.0
90%
9 Ratings
N/A
0 Ratings
API monitoring and logging
7.6
76%
11 Ratings
N/A
0 Ratings
Cloud Data Integration
Amazon API Gateway
Feature Set Not Supported
N/A
6.4
Workato
64%
Workato ranks higher in 6/6 features
Workato ranks higher in 6/6 features
Pre-built connectors
N/A
0 Ratings
7.0
70%
37 Ratings
Connector modification
N/A
0 Ratings
6.3
63%
35 Ratings
Support for real-time and batch integration
N/A
0 Ratings
6.5
65%
33 Ratings
Data quality services
N/A
0 Ratings
6.0
60%
30 Ratings
Data security features
N/A
0 Ratings
7.0
70%
33 Ratings
Monitoring console
N/A
0 Ratings
5.8
58%
37 Ratings
Attribute Ratings
- Amazon API Gateway is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
7.8
Amazon API Gateway
78%
11 Ratings
6.3
Workato
63%
37 Ratings
Likelihood to Renew
Amazon API Gateway
N/A
0 Ratings
1.0
Workato
10%
3 Ratings
Usability
Amazon API Gateway
N/A
0 Ratings
6.0
Workato
60%
3 Ratings
Support Rating
10.0
Amazon API Gateway
100%
2 Ratings
8.0
Workato
80%
11 Ratings
Implementation Rating
Amazon API Gateway
N/A
0 Ratings
3.0
Workato
30%
1 Rating
Likelihood to Recommend
Amazon API Gateway
API GW is great for giving access to asynchronous operations that are fast and don't need to be online all the time. Lambda functions are the classic example. In the past, an operation that is called on via an HTTP endpoint would be implemented using a server-based solution. With high availability in place that would include a server or two and a load balancer. Over time this setup can be costly, especially if the service is not used at full capacity; cycles are wasted when the servers are sitting there waiting to respond.If the operation can be distilled down to a function, an API GW + Lambda solution could be put in place that performs the operation as needed only when requested. Comparing the low price point for API GW requests and Lambda CPU+Memory, the savings can be night and day over the server-based implementation.
Senior Systems Reliability Engineer
The Walt Disney CompanyEntertainment, 10,001+ employees
Workato
Workato is brilliant to make separate applications work together without much effort or specialists being needed. When specific events on software A should trigger actions on B (or more) and you want that to happen without any development or big budgets, that's where Workato comes into play. It's a great help if you want tasks automated, communications flowing and data synced between different applications.
Lead | E-Commerce Support | JUMIA
Jumia GroupInternet, 1001-5000 employees
Pros
Amazon API Gateway
- API Gateway integrates well with AWS Lambda. This allows us to build a web server in the language and framework of our choice, deploy it as a Lambda function, and expose it through API Gateway.
- API Gateway manages API keys. Building rate limiting and request quota features are not trivial (or interesting).
- API Gateway's pricing can be very attractive for services that are accessed infrequently.

Verified User
Engineer in Engineering
Research Company, 11-50 employeesWorkato
- The Workato product interface is brilliantly thought through and designed. The learning curve for first timers is easy enough to get started and build useful things, and Workato really shines in their ability to handle complex triggers and interactions. Workato allows people to build software apps so much faster than by coding each functionality.
- Workato has fantastic documentation, making things accessible without any holes in the product. The product just works, never has any bugs, never lags, and just generally allows us to see and change exactly what we need to.
- Workato has an absolutely amazing support team. We tried the free version for a while, then realized it was the single most important software tool we have, and we upgraded. The support at the paid tier is A+, seriously the best from any company we've worked with. Feels more like a good friend then a support rep.
Founder
Harvey HealthHospital & Health Care, 11-50 employees
Cons
Amazon API Gateway
- I think there should be another way of enabling CORS. It basically creates OPTIONS for every endpoint, which makes your API Gateway look complicated.
- The integration timeout limit is 30 seconds, which limits you into that time.
- API Gateway UI should be improved and should work correctly when more than two people are adding/editing endpoints.

Verified User
Engineer in Information Technology
Computer Software Company, 1001-5000 employeesWorkato
- Customer support - responsive, but often not equipped to help efficiently identify root cause of issue. Need to improve escalation to technical resources and turnaround time
- Recipe organization and sharing. Can be challenging to copy recipes, or grab recipes from publicly available site. There are often dependencies and errors that have vague descriptions.
Senior Solutions Engineer
Quick BaseComputer Software, 201-500 employees
Pricing Details
Amazon API Gateway
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0.9 Per Million
Amazon API Gateway Editions & Modules
Edition
First 300 Million | $1.001 |
---|---|
Past 300 Million | $0.901 |
- Per Million
Additional Pricing Details
—Workato
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Workato Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Amazon API Gateway
No score
No answers yet
No answers on this topic
Workato
Workato 1.0
Based on 3 answers
We need to develop Enterprise Application Integrations and Workato was not designed for this
Systems Integrator
Newlightsoftware.comInformation Technology & Services, 1-10 employees
Usability
Amazon API Gateway
No score
No answers yet
No answers on this topic
Workato
Workato 6.0
Based on 3 answers
Due to prebuilt recipes, Workato is easy to learn and use for non-technical users if their use case fits the existing recipes. It is not easy for non-technical users to create, modify, debug or maintain complex integrations that are outside the prebuilt recipes.
Systems Integrator
Newlightsoftware.comInformation Technology & Services, 1-10 employees
Support Rating
Amazon API Gateway
Amazon API Gateway 10.0
Based on 2 answers
We always had a great experience with the AWS support team. They were always on time and very dependable. It was a good partnership while we worked to resolve our issues.

Verified User
Engineer in Engineering
Financial Services Company, 5001-10,000 employeesWorkato
Workato 8.0
Based on 11 answers
They employ an extremely knowledgeable team of problem solvers. I've never had a disappointing interaction or one that has left me still searching for answers. I know that when I ask for help, they'll partner with me until we find a solution together

Verified User
Employee in Information Technology
Computer Software Company, 201-500 employeesImplementation Rating
Amazon API Gateway
No score
No answers yet
No answers on this topic
Workato
Workato 3.0
Based on 1 answer
We discovered that we could not use Workato for our more complex, large enterprise integrations. It was useful for simple workflows that matched the prebuilt recipes.
Systems Integrator
Newlightsoftware.comInformation Technology & Services, 1-10 employees
Alternatives Considered
Amazon API Gateway
When we tested Azure API Management at the time, it had serious connectivity issues, it was very unstable, and it needed to do a lot using the command line. Comparing with the AWS solution, which was more mature, and the fact that we have services in use on AWS, we ended up choosing to continue using AWS products. This so as not to run the risk of increasing latency in accesses, and of some functionality not working, due to being developed yet.

Verified User
Technician in Information Technology
Banking Company, 51-200 employeesWorkato
We already used Zapier, but since it doesn't support NetSuite we had to choose another automation platform. Now that we've been using Workato for a few months, we have plans to move the stuff we're going through Zapier to Workato.We set up a trial account with all the other platforms, and they were all more expensive and A LOT more complicated than Workato.

Verified User
C-Level Executive in Information Technology
Information Technology and Services Company, 201-500 employeesReturn on Investment
Amazon API Gateway
- ROI is negative, you need either to hire them to work with you or spend days/weeks to figure out issues.
- For some of the projects in the end it is not worth it, it is just a "buzz" to use serverless but not practical.
- Service is easy to set up authorization and it is easy to manage.

Verified User
Administrator in Information Technology
Higher Education Company, 501-1000 employeesWorkato
- As business consultants, Workato has greatly improved our offerings to our clients as well as improved the time frame to implement automated workflows and integrations.
- For our clients, the return on investment is almost immediate. Once a Workato recipe is up and running (which can be done very fast), data is integrating, duplicate data entry and user errors are eliminated, and cross-company KPI metrics are easier to report than ever.
QSP Program Director & Senior Technical Lead
MCF Technology SolutionsComputer Software, 11-50 employees