Workato - It just works, beautifully!
Mike Townsend | TrustRadius Reviewer
November 19, 2018

Workato - It just works, beautifully!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Workato

We've solved quite a few business problems with Workato, that have made development at least 3X faster. We’re deeply integrated with the Shopify API, Twilio, Slack and Gmail. We use Workato to manage purchase orders, stock inventory, track refunds, send invoices, issue refunds, and many more business applications that Workato makes very easy. Workato has allowed our product analytics team to run reports on various user engagement statistics, order volumes, and much more. Recipe Ops to manage error handling and monitor that all our recipes are fully functioning is a critical feature that makes Workato a step above any competitors, and the obvious choice for API integrations.
  • The Workato product interface is brilliantly thought through and designed. The learning curve for first timers is easy enough to get started and build useful things, and Workato really shines in their ability to handle complex triggers and interactions. Workato allows people to build software apps so much faster than by coding each functionality.
  • Workato has fantastic documentation, making things accessible without any holes in the product. The product just works, never has any bugs, never lags, and just generally allows us to see and change exactly what we need to.
  • Workato has an absolutely amazing support team. We tried the free version for a while, then realized it was the single most important software tool we have, and we upgraded. The support at the paid tier is A+, seriously the best from any company we've worked with. Feels more like a good friend then a support rep.
  • Workato really doesn't have any draw backs I can think of. The only issues we’ve run into have been from lack of integration depth from the specific platform applications.
  • Workato is an unusual type of software in that it’s very much middle-wear, which means it’s extra important for stake holders in your company (especially those who won’t be interacting with Workato on a daily basis) to see the ROI that Workato can provide. Typically ROI is in developer time, as well as replacements for other SaaS tools. For our team, we move 2X as fast and need 1/2 the developers, so the ROI is just incredible.
We've looked at all the companies, Boomi, Jitterbit, SnapLogic and Mulesoft, but each of these are very bulky and enterprise ugly. Whether it's a startup or a F-500 company, it's important to make software that's not only highly sophisticated and capable, but also is fun and easy to use. Workato is both fully functional, as well as being just a great and enjoyable tool to do anything.
Workato is great for small teams looking to move fast, going through quick product iteration and testing. However, it's also powerful enough to be a perfect tool for larger companies who want to build more stable products by minimizing the lines of code you need to develop and maintain.

I think it would be less appropriate if you don't have a need to integrate into other applications and are building something 100% in house. This is a rarely the case, but if it is I don't know if Workato makes sense.

Workato Feature Ratings

Pre-built connectors
10
Connector modification
10
Support for real-time and batch integration
10
Data quality services
10
Data security features
10
Monitoring console
10

Workato Support

They Workato support team is fantastic, they cover each other well, and make time for you no matter how big you are or what your issue is.

My support rep actually pulled over on the side of the road (on his motorcycle!) to pick up my call after hours!
ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Poor followup
Problems left unsolved
Escalation required
Need to explain problems multiple times
Slow Initial Response
Yes - We do pay for premium support, not specifically but through the upgraded professional package. The support is amazing, we have complex issues that do sometimes require support and the Workato team is on it!