Workato - It just works, beautifully!
November 19, 2018
Workato - It just works, beautifully!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Workato
We've solved quite a few business problems with Workato, that have made development at least 3X faster. We’re deeply integrated with the Shopify API, Twilio, Slack and Gmail. We use Workato to manage purchase orders, stock inventory, track refunds, send invoices, issue refunds, and many more business applications that Workato makes very easy. Workato has allowed our product analytics team to run reports on various user engagement statistics, order volumes, and much more. Recipe Ops to manage error handling and monitor that all our recipes are fully functioning is a critical feature that makes Workato a step above any competitors, and the obvious choice for API integrations.
- The Workato product interface is brilliantly thought through and designed. The learning curve for first timers is easy enough to get started and build useful things, and Workato really shines in their ability to handle complex triggers and interactions. Workato allows people to build software apps so much faster than by coding each functionality.
- Workato has fantastic documentation, making things accessible without any holes in the product. The product just works, never has any bugs, never lags, and just generally allows us to see and change exactly what we need to.
- Workato has an absolutely amazing support team. We tried the free version for a while, then realized it was the single most important software tool we have, and we upgraded. The support at the paid tier is A+, seriously the best from any company we've worked with. Feels more like a good friend then a support rep.
- Workato really doesn't have any draw backs I can think of. The only issues we’ve run into have been from lack of integration depth from the specific platform applications.
- Workato is an unusual type of software in that it’s very much middle-wear, which means it’s extra important for stake holders in your company (especially those who won’t be interacting with Workato on a daily basis) to see the ROI that Workato can provide. Typically ROI is in developer time, as well as replacements for other SaaS tools. For our team, we move 2X as fast and need 1/2 the developers, so the ROI is just incredible.
We've looked at all the companies, Boomi, Jitterbit, SnapLogic and Mulesoft, but each of these are very bulky and enterprise ugly. Whether it's a startup or a F-500 company, it's important to make software that's not only highly sophisticated and capable, but also is fun and easy to use. Workato is both fully functional, as well as being just a great and enjoyable tool to do anything.
Workato Feature Ratings
Workato Support
| Pros | Cons |
|---|---|
Quick Resolution Knowledgeable team Kept well informed Immediate help available Support cares about my success | Poor followup Problems left unsolved Escalation required Need to explain problems multiple times Slow Initial Response |
Yes - We do pay for premium support, not specifically but through the upgraded professional package. The support is amazing, we have complex issues that do sometimes require support and the Workato team is on it!