Workato is THE TOOL for automation and integration
August 17, 2018

Workato is THE TOOL for automation and integration

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Workato

We purchased Workato only a few months ago.

We targeted it for the integrations and automations for our business processes for sales and manufacturing, connecting between NetSuite, Salesforce and JIRA.

It is very straightforward to set up integration via Workato, so we ended up connecting more applications to it, including some in-house applications with REST APIs.
  • Recipes are powerful and yet simple and straightforward. They give all the programming concepts in a sleek user interface: conditions, loops, try/catch, refactoring.
  • Rich integrations. Workato supports many applications out of the box, and where it isn't, it is very simple to connect with HTTP REST APIs.
  • Logging. Workato has a long job retention, and you can see the input, output and timing of each step. VERY useful for debugging.
  • Centralized logging and search. It could be helpful to have all the job history across all recipes in one place, and to be able to search on it
  • We bought Workato two months before deploying our ERP (NetSuite). Without it, it would've been impossible for us to integrate our business processes with NetSuite and Salesforce in two months without Workato
We already used Zapier, but since it doesn't support NetSuite we had to choose another automation platform. Now that we've been using Workato for a few months, we have plans to move the stuff we're going through Zapier to Workato.

We set up a trial account with all the other platforms, and they were all more expensive and A LOT more complicated than Workato.
So far we did not come across any integration/automation that we needed to implement and ended up doing on another platform.

The platform is very powerful and yet simple to use, an unless you have custom HTTP connectors, the only thing left for you to do is implement the logic.

I guess that if you have a very complex and long logic you'd think implementing the automation in a script and run it somewhere else. But since Workato connects to standard applications very well, it just beats the learning curve of figuring out how to connect to the APIs on your own.

Workato Feature Ratings

Pre-built connectors
10
Connector modification
9
Support for real-time and batch integration
10
Data quality services
10
Data security features
10
Monitoring console
10

Using Workato

3 - Administrators and analysts from information systems, and operations from Sales, Supply Chain
3 - We have a team of information systems maintaining and supporting Workato along with other applications. They maintain and improve our business processes across all functions in the company.
  • Sales
  • Manufacturing
  • Support
  • Not sure how to answer that
  • We are planning on adding more integrations and automations to Workato

Workato Support

Their support team is VERY responsive.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - The support is included in the plan.
Yes - Yes, both the easy and the complex ones
When we started implementing recipes, we found a number of bugs and improvements we needed for the NetSuite Connector.
I opened support tickets and those were implemented quickly, and I didn't need to escalate at all.