What users are saying about
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Top Rated
117 Ratings
156 Ratings
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Score 8.6 out of 100

SolarWinds Pingdom

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Top Rated
117 Ratings
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Score 8.7 out of 100

Attribute Ratings

  • SolarWinds Pingdom is rated higher in 1 area: Likelihood to Recommend
  • Amazon CloudWatch and SolarWinds Pingdom are tied in 1 area: Support Rating

Likelihood to Recommend

8.8

Amazon CloudWatch

88%
39 Ratings
8.9

SolarWinds Pingdom

89%
64 Ratings

Likelihood to Renew

Amazon CloudWatch

N/A
0 Ratings
10.0

SolarWinds Pingdom

100%
4 Ratings

Usability

Amazon CloudWatch

N/A
0 Ratings
10.0

SolarWinds Pingdom

100%
7 Ratings

Performance

Amazon CloudWatch

N/A
0 Ratings
6.0

SolarWinds Pingdom

60%
2 Ratings

Support Rating

8.1

Amazon CloudWatch

81%
14 Ratings
8.1

SolarWinds Pingdom

81%
59 Ratings

Likelihood to Recommend

Amazon AWS

Cloud watch is great and essential if you decide to invest in AWS and have any need to monitor the health of all aspects of your VPC resources, or at the organizational level (multiple accounts). Another benefit of the service is constant upgrades at no additional costs; the software evolves to develop modules and interface improvements. For first-time users in AWS, this is going to take a bit to understand, so the learning curve to this metrics environment can seem overwhelming at first glance/use.
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SolarWinds

I believe the scenarios we used it for were quite well covered, from the executive perspective. The downtime alarms worked very well and were easy to setup, uptime monitoring tools were clear and easy to use, even for non-technical people (C-level) and the SLA management tools allowed us to spend less time, and have less friction, with our clients
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Pros

Amazon AWS

  • It provides lot many out of the box dashboard to observe the health and usage of your cloud deployments. Few examples are CPU usage, Disk read/write, Network in/out etc.
  • It is possible to stream CloudWatch log data to Amazon Elasticsearch to process them almost real time.
  • If you have setup your code pipeline and wants to see the status, CloudWatch really helps. It can trigger lambda function when certain cloudWatch event happens and lambda can store the data to S3 or Athena which Quicksight can represent.
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SolarWinds

  • The alerts are very responsive offering quite detailed timing information
  • The UI for reports is very clear and set up of reports is very intuitive
  • Customer service was good when there were problems - e.g. lapsing billing causing reporting to go down
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Cons

Amazon AWS

  • Memory metrics on EC2 are not available on CloudWatch. Depending on workloads if we need visibility on memory metrics we use Solarwinds Orion with the agent installed. For scalable workloads, this involves customization of images being used.
  • Visualization out of the box. But this can easily be addressed with other solutions such as Grafana.
  • By design, this is only used for AWS workloads so depending on your environment cannot be used as an all in one solution for your monitoring.
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SolarWinds

  • The PagerDuty integration could be a lot better. When you use the PagerDuty integration, it doesn't send any information about which check failed! It just sends a message like "Timeout (> 30s)" -- this isn't very helpful when we have hundreds of checks. We've worked around this by using both the PagerDuty and Slack integrations and having them both post to the same Slack channel. But this means that when an engineer is paged from PagerDuty, they have to go to Slack (or Pingdom) to find the details about the page; it's not available on the page itself.
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Pricing Details

Amazon CloudWatch

Starting Price

$0.0,012 per canary run

Editions & Modules

Amazon CloudWatch editions and modules pricing
EditionModules
First 10,000 Metrics$0.301
Next 240,000 Metrics$0.102
Next 750,000 Metrics$0.053
Over 1,000,000 Metrics$0.024
Dashboard$3.005
Alarm - Standard Resolution (60 Sec)$0.106
Alarm - High Resolution (10 Sec)$0.307
Alarm - Composite$0.508
Logs - Collect (Data Ingestion)$0.509
Logs - Store (Archival)$0.0310
Logs - Analyze (Logs Insights queries)$0.00511
Events - Custom$1.0012
Events - Cross-account$1.0013
Contributor Insights$0.5014
Contributor Insights - Matched Log Events$0.0215
Canaries$0.001216
CloudWatch Evidently - Events$517
CloudWatch Evidently - Analysis Units$7.5018
CloudWatch RUM$119

Footnotes

  1. per month
  2. per month
  3. per month
  4. per month
  5. per month per dashboard
  6. per month per alarm metric
  7. per month per alarm metric
  8. per month per alarm
  9. per GB
  10. per GB
  11. per GB of data scanned
  12. per million events
  13. per million events
  14. per month per rule
  15. per month per one million log events that match the rule
  16. per canary run
  17. per 1 million events
  18. per 1 million analysis units
  19. per 100k events

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

With Amazon CloudWatch, there is no up-front commitment or minimum fee; you simply pay for what you use. You will be charged at the end of the month for your usage.

SolarWinds Pingdom

Starting Price

$14.95 per month

Editions & Modules

SolarWinds Pingdom editions and modules pricing
EditionModules
Synthetic Monitoring101
Real User Monitoring102
EnterpriseCustom Pricing3

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

View Pricing Details

Likelihood to Renew

Amazon AWS

No answers on this topic

SolarWinds

Recently added features have made Pingdom less intuitive for our requirements. While Pingdom has a broad offering and remains a good value, it is becoming more than we need. Our customer base is becoming more and more global and Pingdom still lacks Asia-Pacific monitoring, which we will need within a year.
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Usability

Amazon AWS

No answers on this topic

SolarWinds

Pingdom is easy to use, very intuitive and has a very short learning curve. From the onset, we've been able to jump in and leverage the tool to accomplish our goals for page speed performance and discover the insights we need to make improvements. Its a well-designed tool and makes for a good user experience.
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Performance

Amazon AWS

No answers on this topic

SolarWinds

Interface is unnecessarily complicated and frequently responds slowly.
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Support Rating

Amazon AWS

Support is effective, and we were able to get any problems that we couldn't get solved through community discussion forums solved for us by the AWS support team. For example, we were assisted in one instance where we were not sure about the best metrics to use in order to optimize an auto-scaling group on EC2. The support team was able to look at our metrics and give a useful recommendation on which metrics to use.
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SolarWinds

Support responded the same day to my query, as I was setting the product up but couldn't find the setting I needed. This was successfully resolved in a short time frame, so I was pleased with how quickly we were able to get this resolved. I haven't needed to contact support since.
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Alternatives Considered

Amazon AWS

I believe that CloudWatch is a better solution to use with AWS services and resources in terms of cost and ease of integration with AWS infrastructure services. But keep in mind that Elasticsearch is better at aggregating application-level metrics. We chose CloudWatch because of its capabilities to integrate and monitor AWS services in almost real-time.
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SolarWinds

  1. PRTG Network Monitor was a far more complicated tool to use and set up albeit it does both Internal and External monitoring. The setup wasn't intuitive and there are too many configuration options to complete to form an alert
  2. Amazon CloudWatch is specific to AWS resources and cannot be easily use outside of the AWS Ecosystem
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Return on Investment

Amazon AWS

  • We were able to set up log streaming, retention, and simple downtime alerts within a few hours, having no prior experience with CloudWatch, freeing up our engineers to focus on more important business goals.
  • CloudWatch log groups have made it relatively easy to detect and diagnose issues in production by allowing us to aggregate logs across servers, correlate failures, isolate misbehaving servers, etc. Thanks to CloudWatch, we are generally able to identify, understand and mitigate most production fires within 10-15 minutes.
  • Choosing CloudWatch to manage log aggregation has saved us quite a bit of time and money over the past year. Generally, 3rd-party log aggregation solutions tend to get quite expensive unless you self-host, in which case you typically need to spend a fair amount of time setting up, maintaining, and monitoring these services.
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SolarWinds

  • Makes sure people trying out Quepid.com don't experience broken onboarding experiences.
  • Confidence that when I bring up a demo for a customer, it is up and responding!
  • Keeps my cloud-deployed services "warm" by hitting them every minute, so when I go to hit them, they are up and running.
  • Confidence in your infrastructure.
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