Amazon Deep Learning AMIs vs. Navisite Managed Infrastructure Services (NaviCloud) vs. Rackspace Managed Hosting

Amazon AMIs has been very useful for the quick setup and implementation of deep learning for data analysis which is something I have used the service for in my own research. We commonly use the service to enable students to run intensive deep learning algorithms for their assessments. This service works well in this scenario as it allows students to quickly set up a suitable environment and get started with little hassle. If you are looking to run simple, surface level deep learning algorithms (kind of contradictory statement I know) then AMI is more complicated than most will need. When it comes to teaching the basics of Machine Learning, this kind of system is unnecessary and there are other alternatives which can be used. That being said this service is a must if you are looking to run complex deep learning via the cloud.

Incentivized

Clarify before hand any additional charges for remote hand and arrangement/SLA for remote hand. Negotiate well on these terms as they tend to be more flexible around this. Clarify shipping and handling charges if any.

Incentivized

Rackspace is very well suited as a IaaS (Infrastructure as a Service) provider, particularly when you're planning on leaving the infrastructure up for a period of time. They seem to focus a bit more on that aspect of infrastructure. That is to say, they seem to promote running servers for longer periods of time and not spinning up/shutting down servers frequently based on usage spikes. While, they do support that sort of availability -- they don't have features built into their offering, necessarily, that make it a lot easier to implement. Our experiences with Rackspace have been 100% around their cloud platform, but they have another entire part of their business that is centered around hosting/maintaining/supporting physical hardware (bare metal). They have had a great reputation over the last several years (10+) for being top-notch providers in this space, which is one reason we even considered them for our Cloud-based hosting needs. We don't have any direct experience with their "bare metal" offerings, but their reputation is certainly great, and worth noting.

Incentivized

• Setting up environment
• Support for different types of machines
• Perfect for Machine Learning / Deep Learning use cases
• Nvidia / Cuda / Conda support easily

Incentivized

• 24/7 monitoring
• Immediate notification in the event of failures
• Dedicated Senior DBA
• Dedicate Account rep

Incentivized

• Fanatical Support - I can't stress how great their team is. Not only are they knowledgeable, whenever I call in (during the day or in the middle of the night), I never have to wait more than a minute to speak to someone.
• Webmail, Hosted Exchange, and Office365 Support - As an IT team of one, Rackspace's cloud solution and migration team has really helped me over the years to minimize issues for users, but also provide a reliable and flexible email platform.

Incentivized

• Some aspects of the User Interface are quite confusing and activating packages can be a bit convoluted
• It can be a bit confusing to switch between frameworks for novice users

Incentivized

• San Jose facility power outage caused damage to company's credibility, this should not occur again being 7x24 facility and backup generator
• Avoiding too many management changes will help create good connection with individuals for sustained harmony

Incentivized

• Latest outage 12/2/22 and counting over 75 hours - in my opinion, support has been miserable. In my experience, there's little/no communication regarding the problem or cause. No support. In my opinion, erroneous advice. Virtually NOTHING for users. I feel we've been abandoned.
• Outage appears to have been caused by unpatched servers & no backup servers
• In my opinion, NO COMPANY should trust their data or services to a nonresponsive company like Rackspace.
• In my experience, there are NO published policies/practices re: server maintenance (patching) to mitigate hacking, NO published policies/practices re: backup servers in the event of problems. I feel it's stupid of me as a user to have chosen to trust them with critical services

Price and facility equipment, location of the hosting facility factor into the decision to renew

Incentivized

If I wake tomorrow completely incapable of managing a client cloud operation, our dedicated Rackspace Cloud Engineering Team is deployable as literal extension of our business, immediately addressing all needs and requirements without cause of business disruption for our consultancy, and more importantly for the mission-critical ones of our clients. For this reason alone, Rackspace is our choice of choices!

Incentivized

The company does not put as much focus on usability as other cloud competitors and it is kind of clear. It would be good to take a quarter and gather intense feedback, and then another quarter and focus purely on UI enhancements and backend interoperability

Incentivized

In my experience, their support team is massively overworked — taking FOUR DAYS to look at tickets, and a MONTH to fix problems!

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Both of these services provide similar functionality and from my experience both are top class services which cover most of your needs. I think ultimately it comes down to what you need each service for. For example Amazon DL AMIs allows for clustering by default meaning I am able to run several clustering algorithms without a problem whereas IBM Watson Studio doesn't provide this functionality. They both provide a wide range of default packages such as Amazon providing caffe-2 and IBM providing sci-kitlearn. My main point is that both are very good services which have very similar functionality, you just need to think about the costs, suitability of features and integration with other services you are using.

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Navisite's rates were better and they seemed to have more SQL Server expertise. This was about 5 years ago and it may not be the case anymore

Incentivized

LiquidWeb or Amazon both offer some products that could be considered similar. I will say though, after years of dealing with Rackspace, their service is what always has me coming back. Their support is typically so much better than other vendors that I hesitate to use other vendors. Pricing might be cheaper, but when you have an issue and need it resolved ASAP, then Rackspace has come through in the majority of cases for me.

Incentivized

• Saves a lot of Infra Costs
• Saves a lot of time in handling environment issues
• Easy to start a new instance

Incentivized

• Cost savings by not having a full-time DBA on staff - saving of at least 50K a year
• Data team not on call 24/7
• Navisite team will try to fix issue if possible - e.g. shrink log files that have grown

Incentivized

• We've found it helpful to host our own web sites on their cloud servers, which is a positive.
• We've also hosted our Nagios instance on a low-end cloud server, which is also a positive.
• A negative impact is that they've now decided to start charging for their support.

Incentivized