Amazon Pay vs. Worldpay from FIS

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Amazon Pay
Score 8.6 out of 10
N/A
Amazon Pay is a payment and fraud protection service for ecommerce merchants allowing shoppers to log in with their amazon credentials and make purchases.N/A
Worldpay from FIS
Score 7.1 out of 10
N/A
Worldpay, now from FIS (acquired July, 2019) is a solution designed to simplify payment acceptance and improve the user's bottom line by accepting traditional and alternative payment types anywhere, any time, on any device and across channels. Worldpay from FIS also guides crypto exchanges through the complexities of global payment processing. Their card-to-crypto services enable crypto exchanges to leverage global card networks like Visa and Mastercard to accept credit and…N/A
Pricing
Amazon PayWorldpay from FIS
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Amazon PayWorldpay from FIS
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Amazon PayWorldpay from FIS
Top Pros
Top Cons
Best Alternatives
Amazon PayWorldpay from FIS
Small Businesses
Apple Pay
Apple Pay
Score 9.1 out of 10
Apple Pay
Apple Pay
Score 9.1 out of 10
Medium-sized Companies
Apple Pay
Apple Pay
Score 9.1 out of 10
Apple Pay
Apple Pay
Score 9.1 out of 10
Enterprises
Adyen
Adyen
Score 8.8 out of 10
Adyen
Adyen
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Amazon PayWorldpay from FIS
Likelihood to Recommend
8.5
(25 ratings)
4.1
(7 ratings)
Likelihood to Renew
-
(0 ratings)
7.0
(1 ratings)
Usability
8.0
(1 ratings)
-
(0 ratings)
Support Rating
8.0
(6 ratings)
5.0
(1 ratings)
Implementation Rating
1.0
(1 ratings)
-
(0 ratings)
User Testimonials
Amazon PayWorldpay from FIS
Likelihood to Recommend
Amazon AWS
I find it's extremely easy to use Amazon Pay, at least as a consumer. If you have an active Amazon account, and if you have Prime, your features (free shipping) are already connected and ready to use. The advantages are that you don't have to enter new payment info into another new e-commerce site and your Amazon Prime shipping advantages are already built into your options. At least, this has been the case for me the few times I've used it so far - on a couple of different online stores. I also had to cancel an item and the reimbursement went through quickly and easily as well.
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FIS
Vantiv is excellent for companies that need to be able to accept credit cards and want to keep accurate reports. However, if you ever need to contact customer service or your account rep, be prepared to be extremely frustrated. Vantiv recently merged with another company, and we are having a very difficult time getting information from our account manager about how to access out account now.
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Pros
Amazon AWS
  • The experience of using Amazon Pay goes really well if you have paired your Amazon account with an Alexa-enabled device.
  • You don't have to take out your credit card in public and you can simply complete every purchase using Amazon Pay UPI.
  • Amazon Pay later is one of my favorite features that I use to make any purchase on the Amazon website. It allows me to make payments even when I am short on the pocket. And the good part is that you don't have to pay any interest for this pay later amount.
  • In case you have received a gift voucher from your company, you can add it to your account and it will reflect in your Amazon Pay balance.
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FIS
  • It has broad support for networks and software solution.
  • It is fairly easy to implement and configure.
  • Has good technical support when you have the proper contact.
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Cons
Amazon AWS
  • Once you have added the money to the Amazon Pay wallet, you can't transfer it to your bank account and you are not able to purchase an Amazon gift card
  • Sometimes Amazon Pay is slow in server
  • Amazon Pay customer support is not good for India
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FIS
  • In my experience, Some of the WORST tech support/customer service I've ever experienced
  • Two of the last four years, gift cards crashed for multiple days during our Black Friday sale
  • Duplicate charges
  • Fraud controls are weak and (for gift cards) cost extra for dubious protection
  • It took them over a month (and constant badgering) to give us a copy of our contract
  • The system crashes quite a bit, leaving our locations without any ability to charge customers
  • I dread having to deal with WorldPay, yet have to on a daily, if not weekly, basis
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Likelihood to Renew
Amazon AWS
No answers on this topic
FIS
As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else
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Usability
Amazon AWS
It's very helpful for our company. Amazon Pay is an easy use platform. Through this app, you can solve all the problems like pay electricity bills, employees salaries, and transfer money to anyone.
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FIS
No answers on this topic
Support Rating
Amazon AWS
Amazon Pay gets a rating of 9 because it does not drastically improve the business. That said, it allows us to offer another payment method for users who trust Amazon and will always or only checkout with Amazon Pay. The support team for Amazon Pay is top-notch and will help get all issues resolved.
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FIS
Many customer support employees of Vantiv do not seem to know much about the Vantiv website. I have been transferred around to as many as four different people to get an answer to what I thought was a simple question. I am not sure if it would be possible to receive adequate support for a more complex issue.
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Implementation Rating
Amazon AWS
I don't have any idea about this question.
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FIS
No answers on this topic
Alternatives Considered
Amazon AWS
The User Interface of Amazon Pay is far better than any other payment gateway. Moreover, I have very less payment stuck problems with Amazon pay, and even if any payment gets stuck the issue is resolved within 48 hours of the failed transaction. I like that Amazon Pay offers rewards for every payment done which is a very cool feature that other applications often provide its users.
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FIS
ANYONE would be better than Worldpay. My parent company requires its use. Otherwise, I would have run away screaming a long time ago.
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Return on Investment
Amazon AWS
  • Amazon Pay instantly boosted our sales when I realized that customs prefer to use it over PayPal as just about everyone has an Amazon account and it makes it easier for them to just check out using Amazon Pay.
  • The processing fees while higher than the others we are using are the only downside to our return in using Amazon Pay.
  • Customers use their Amazon logins for their Amazon pay orders and it is as hassle-free as it gets.
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FIS
  • Positive- More clients are enticed to use World Pay when they hear the benefits.
  • Negative- Customer service lacks so our clients tend to complain about that.
  • Negative- Rates can be a little high depending if client is currently using a local bank.
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