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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Amdocs CES

    Score9.4 out of 10
    N/AN/AN/A

    Copper

    Score8.7 out of 10
    N/ACopper is a customer relationship management (CRM) built as an integration into Google Apps.

    $12

    per month per user

    Pricing
    Amdocs CESCopper
    Editions & Modules
    No answers on this topic
    Starter - Paid Annually
    $9.00
    per month per user
    Basic - Paid Annually
    $23.00
    per month per user
    Professional - Paid Annually
    $59.00
    per month per user
    Business - Paid Annually
    $99.00
    per month per user
    Offerings
    Pricing Offerings
    Amdocs CESCopper
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Up to 15% discount for annual pricing.
    More Pricing Information
    Community Pulse
    Amdocs CESCopper
    Considered Both Products
    Amdocs
    No answer on this topic
    Copper
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    89%
    Would buy again
    48 Answers
    Delivers good value for the price
    No answers on this topic
    89%
    Delivers good value for the price
    42 Answers
    Happy with the feature set
    No answers on this topic
    85%
    Happy with the feature set
    46 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    89%
    Lived up to sales and marketing promises
    39 Answers
    Implementation went as expected
    No answers on this topic
    94%
    Implementation went as expected
    44 Answers
    Features
    Amdocs CESCopper
    Sales Force Automation
    Comparison of Sales Force Automation features of Amdocs CES and Copper CRM
    Feature
    Amdocs CES
    8.1
    1 Ratings
    3% above category average
    Copper CRM
    5.5
    62 Ratings
    35% below category average
    Customer data management / contact management10.01 Ratings7.360 Ratings
    Workflow management3.01 Ratings7.458 Ratings
    Territory management7.01 Ratings5.04 Ratings
    Opportunity management7.01 Ratings8.457 Ratings
    Integration with email client (e.g., Outlook or Gmail)10.01 Ratings7.462 Ratings
    Contract management10.01 Ratings5.29 Ratings
    Quote & order management8.01 Ratings2.07 Ratings
    Interaction tracking8.01 Ratings6.158 Ratings
    Channel / partner relationship management10.01 Ratings1.07 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Amdocs CES and Copper CRM
    Feature
    Amdocs CES
    7.5
    1 Ratings
    3% below category average
    Copper CRM
    1.4
    10 Ratings
    138% below category average
    Case management10.01 Ratings1.29 Ratings
    Help desk management5.01 Ratings1.67 Ratings
    Call center management00 Ratings1.55 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Amdocs CES and Copper CRM
    Feature
    Amdocs CES
    10.0
    1 Ratings
    26% above category average
    Copper CRM
    5.7
    48 Ratings
    30% below category average
    Lead management10.01 Ratings6.945 Ratings
    Email marketing10.01 Ratings4.538 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Amdocs CES and Copper CRM
    Feature
    Amdocs CES
    7.0
    1 Ratings
    10% below category average
    Copper CRM
    6.0
    59 Ratings
    25% below category average
    Task management7.01 Ratings8.857 Ratings
    Billing and invoicing management7.01 Ratings1.75 Ratings
    Reporting7.01 Ratings7.653 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Amdocs CES and Copper CRM
    Feature
    Amdocs CES
    9.3
    1 Ratings
    20% above category average
    Copper CRM
    7.9
    55 Ratings
    3% above category average
    Forecasting10.01 Ratings7.538 Ratings
    Pipeline visualization10.01 Ratings8.752 Ratings
    Customizable reports8.01 Ratings7.547 Ratings
    Customization
    Comparison of Customization features of Amdocs CES and Copper CRM
    Feature
    Amdocs CES
    7.0
    1 Ratings
    9% below category average
    Copper CRM
    4.5
    58 Ratings
    52% below category average
    Custom fields6.01 Ratings7.457 Ratings
    Custom objects6.01 Ratings3.412 Ratings
    Scripting environment6.01 Ratings4.13 Ratings
    API for custom integration10.01 Ratings3.037 Ratings
    Security
    Comparison of Security features of Amdocs CES and Copper CRM
    Feature
    Amdocs CES
    9.0
    1 Ratings
    7% above category average
    Copper CRM
    8.4
    50 Ratings
    0% above category average
    Single sign-on capability9.01 Ratings8.712 Ratings
    Role-based user permissions9.01 Ratings8.149 Ratings
    Social CRM
    Comparison of Social CRM features of Amdocs CES and Copper CRM
    Feature
    Amdocs CES
    10.0
    1 Ratings
    28% above category average
    Copper CRM
    2.0
    12 Ratings
    116% below category average
    Social data10.01 Ratings2.012 Ratings
    Social engagement10.01 Ratings2.07 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Amdocs CES and Copper CRM
    Feature
    Amdocs CES
    6.5
    1 Ratings
    15% below category average
    Copper CRM
    2.6
    40 Ratings
    97% below category average
    Marketing automation6.01 Ratings4.340 Ratings
    Compensation management7.01 Ratings1.01 Ratings
    Platform
    Comparison of Platform features of Amdocs CES and Copper CRM
    Feature
    Amdocs CES
    10.0
    1 Ratings
    27% above category average
    Copper CRM
    8.3
    50 Ratings
    8% above category average
    Mobile access10.01 Ratings8.350 Ratings
    Best Alternatives
    Amdocs CESCopper
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Amdocs CESCopper
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.8
    (65 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.2
    (1 ratings)
    Usability
    8.0
    (1 ratings)
    8.8
    (55 ratings)
    Support Rating
    5.0
    (1 ratings)
    8.2
    (12 ratings)
    User Testimonials
    Amdocs CESCopper
    Likelihood to Recommend
    Amdocs
    Amdocs CES is well suited for organizations looking for robust and highly integrated CES tools, I would definitely recommend it for medium or large sized enterprises. Is less appropiate for small business that do not have a skilled team in place to operate it and doing maintenance.
    Incentivized
    Read full review
    Copper
    If you need to track contract expiration dates of your clients or your prospects that you're trying to sell - Copper is your tool. If you want to track specific products, solutions, vendors, etc. Copper can do it. I use it to track many brands of IT products and services with the use of custom fields to track which prospects/clients have any number of these items. Rather than taking notes, I can select the product from a drop down list that I created VERY EASILY within Copper.
    Read full review
    Pros
    Amdocs
    • Modern User Interface
    • Improved User Experience and Intuitiveness
    • Highly scalable plattform
    Incentivized
    Read full review
    Copper
    • Allows for contacts to be synced and organized directly from Gmail.
    • Gives a flexible style and customizable settings to match our company's specific needs.
    • Does a great job of helping us keep track of projects. We easily created a customized "Status" field with several status options that help us update the many phases of our project.
    Incentivized
    Read full review
    Cons
    Amdocs
    • Is a very robust service, but it could be more economically accessible
    • It could have more features powered by AI, Auto-Typing, etc for data input into the platform
    • Could improve Amdocs delivery center
    Incentivized
    Read full review
    Copper
    • Window change: for mobile - when you tap on a card from a pipeline it takes you to the lead’s basic info. I wish it would immediately just open all activities so I can quick see notes
    • I usually use Copper on the go. When you open the Copper app, it immediately opens a collab window. I wish it had some sort of easy dashboard….plus a notes area. I open Copper on mobile to quickly search for someone’s name or to take quick notes from a sales meeting
    Read full review
    Likelihood to Renew
    Amdocs
    No answers on this topic
    Copper
    It is good value for money
    Incentivized
    Read full review
    Usability
    Amdocs
    The most robust tool available on market, highly intuitive, scalable. But the process to start operations and customization is quite hard/complicated.
    Incentivized
    Read full review
    Copper
    Copper is simple to use and it's simple to figure out the additional functionality you may need or want to use. There are a lot of support articles and the support itself is great. But it's also fairly simple to figure out on your own. It integrates easily with Google Workspace as well.
    Incentivized
    Read full review
    Support Rating
    Amdocs
    Support is centralized in Israel, sometimes the time when we get answers are considered delayed compared with the price you are paying.
    Incentivized
    Read full review
    Copper
    There have been a few times when I contacted the "help desk" or "support team" and they just told me to watch a video or join a seminar to learn what I am looking to do. I would have expected someone to take a few minutes and literally walk me through the steps one by one until either I figured it out or accomplished the goal of my request.
    Read full review
    Alternatives Considered
    Amdocs
    Amdocs CES is more robust, scalable and powerful. Although the project delivery method and high customizations / development to reach the final problemas are points of attention
    Incentivized
    Read full review
    Copper
    We selected Copper over these other CRMs mainly because of its ability to integrate with Google Workspace. Members of our team have used Salesforce in the past and found it to be a nightmare to work with/on. Candidly, Copper doesn't fill all of our needs so we supplement that with the use of Asana.
    Incentivized
    Read full review
    Return on Investment
    Amdocs
    • It has empowered our organization to handle our customer requests without services interruption.
    • The customization required to put the service operational, at the beginning, delayed some processes.
    • Amdocs CES has helped driving innovation and aligns with our digital transformation objectives.
    Incentivized
    Read full review
    Copper
    • Copper has simplified our CRM and makes it easy for the sales team to keep track of leads and opportunities.
    • Copper has allowed us to save money as it is a fairly competitively priced platform.
    • Copper has simplified our workflow, allowing us to work more efficiently and save time from tedious data entry.
    Incentivized
    Read full review
    ScreenShots