What users are saying about
11 Ratings
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Top Rated
510 Ratings
11 Ratings
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Score 8.7 out of 100

Talkdesk

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Top Rated
510 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Feature Set Ratings

    Contact Center Software

    Ameyo

    Feature Set Not Supported
    N/A
    8.6

    Talkdesk

    86%
    Talkdesk ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    8.5
    85%
    372 Ratings

    Validate callers

    N/A
    0 Ratings
    8.4
    84%
    329 Ratings

    Outbound response

    N/A
    0 Ratings
    8.6
    86%
    343 Ratings

    Call forwarding

    N/A
    0 Ratings
    8.7
    87%
    333 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    8.7
    87%
    312 Ratings

    Warm transfer

    N/A
    0 Ratings
    9.1
    91%
    352 Ratings

    Predictive dialing

    N/A
    0 Ratings
    8.2
    82%
    171 Ratings

    Interactive voice response

    N/A
    0 Ratings
    9.0
    90%
    241 Ratings

    REST APIs

    N/A
    0 Ratings
    8.0
    80%
    199 Ratings

    Call scripts

    N/A
    0 Ratings
    8.5
    85%
    168 Ratings

    Call tracking

    N/A
    0 Ratings
    8.7
    87%
    343 Ratings

    Multichannel integration

    N/A
    0 Ratings
    8.5
    85%
    254 Ratings

    CRM software integration

    N/A
    0 Ratings
    8.5
    85%
    303 Ratings

    Workforce Optimization (WFO)

    Ameyo

    Feature Set Not Supported
    N/A
    8.8

    Talkdesk

    88%
    Talkdesk ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    8.9
    89%
    340 Ratings

    Omnichannel inbound routing

    N/A
    0 Ratings
    8.6
    86%
    242 Ratings

    Recording

    N/A
    0 Ratings
    9.4
    94%
    364 Ratings

    Quality management

    N/A
    0 Ratings
    9.0
    90%
    330 Ratings

    Call analytics

    N/A
    0 Ratings
    8.7
    87%
    341 Ratings

    Historical reporting

    N/A
    0 Ratings
    8.8
    88%
    344 Ratings

    Live reporting

    N/A
    0 Ratings
    9.0
    90%
    341 Ratings

    Customer surveys

    N/A
    0 Ratings
    8.6
    86%
    190 Ratings

    Customer interaction analytics

    N/A
    0 Ratings
    8.7
    87%
    213 Ratings

    Attribute Ratings

      Likelihood to Recommend

      Ameyo

      N/A
      0 Ratings
      8.8

      Talkdesk

      88%
      402 Ratings

      Likelihood to Renew

      Ameyo

      N/A
      0 Ratings
      8.4

      Talkdesk

      84%
      17 Ratings

      Usability

      Ameyo

      N/A
      0 Ratings
      8.9

      Talkdesk

      89%
      211 Ratings

      Availability

      Ameyo

      N/A
      0 Ratings
      10.0

      Talkdesk

      100%
      2 Ratings

      Performance

      Ameyo

      N/A
      0 Ratings
      10.0

      Talkdesk

      100%
      2 Ratings

      Support Rating

      Ameyo

      N/A
      0 Ratings
      8.1

      Talkdesk

      81%
      187 Ratings

      In-Person Training

      Ameyo

      N/A
      0 Ratings
      10.0

      Talkdesk

      100%
      1 Rating

      Online Training

      Ameyo

      N/A
      0 Ratings
      10.0

      Talkdesk

      100%
      1 Rating

      Implementation Rating

      Ameyo

      N/A
      0 Ratings
      8.7

      Talkdesk

      87%
      175 Ratings

      Product Scalability

      Ameyo

      N/A
      0 Ratings
      10.0

      Talkdesk

      100%
      2 Ratings

      Likelihood to Recommend

      Ameyo

      No answers on this topic

      Talkdesk

      Talkdesk might not be needed for smaller companies (1-10 employees) where everyone has their own number and doesn't need to transfer calls. However, Talkdesk helps larger companies become incredibly efficient with their call routing. For our call center, Talkdesk is especially helpful because it puts callers in a queue with an option for a callback. On the internal side, we can see how many guests are in line in the queue, which helps us with understanding how many employees we need on the phone. This also helps us understand how busy we are at a certain time and tracks what's working and what's not. This also helps us track our data of how many inbound calls we have. As an Account Manager in sales with different territories, Talkdesk is especially helpful in using "ring groups." If I'm not available for a call in my territory, it will send the call to someone who is related to me to try and get an agent on the phone who has a similar knowledge set.
      Anonymous | TrustRadius Reviewer

      Pros

      Ameyo

      No answers on this topic

      Talkdesk

      • Studio Academy - We / our team can self learn on how to address our own problems
      • Studio Building - Very easy to draft up a phone tree and have it operational in hours!
      • Onboarding - It's so easy to swap seats for Callbar and then run new members through the Academy to understand how to use the system
      Tyler Neuwirth | TrustRadius Reviewer

      Cons

      Ameyo

      No answers on this topic

      Talkdesk

      • Better status page. The status page is not updated in real-time and it's really a disappointment when agents are flagging that Talkdesk is having an outage and when you check their status page, it's not updated. We create a ticket to flag this on Talkdesk and they are saying that they are aware of the issues.
      Anonymous | TrustRadius Reviewer

      Pricing Details

      Ameyo

      General

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services
      Yes
      Entry-level set up fee?
      No

      Starting Price

      Ameyo Editions & Modules

      Additional Pricing Details

      Talkdesk

      General

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services
      Entry-level set up fee?
      No

      Starting Price

      $0

      Talkdesk Editions & Modules

      Edition
      Professional$651
      Professional +Contact sales team
      EnterpriseContact sales team
      1. per seat/per month
      2. none
      Additional Pricing Details

      Likelihood to Renew

      Ameyo

      No score
      No answers yet
      No answers on this topic

      Talkdesk

      Talkdesk 8.4
      Based on 17 answers
      It's not a 10 because we're always open to some technological, fiscal improvement that may come along. I've opted for an 8 because the product is reliable and easy to use. It fits our current needs for the most part. However, we would like to see some improvement in the reporting and easy call tracking/identification if/when questions come up regarding a particular call.
      Anonymous | TrustRadius Reviewer

      Usability

      Ameyo

      No score
      No answers yet
      No answers on this topic

      Talkdesk

      Talkdesk 8.9
      Based on 211 answers
      Talkdesk is seamless. Very easy to use and self-explanatory. Once shown how to navigate the web app and caliber, there is no need for a review of the information. I was a part of the initial purchase decision for Talkdesk and its usability was one of the main reasons for our purchase.
      Desiree Moore | TrustRadius Reviewer

      Reliability and Availability

      Ameyo

      No score
      No answers yet
      No answers on this topic

      Talkdesk

      Talkdesk 10.0
      Based on 2 answers
      Nothing so far , no issues which is very good, first time in this business i have seen something like this.
      Anonymous | TrustRadius Reviewer

      Performance

      Ameyo

      No score
      No answers yet
      No answers on this topic

      Talkdesk

      Talkdesk 10.0
      Based on 2 answers
      We have never had a Talkdesk performance issue.As long as you follow the system requirements, which are MINIMAL, neither will you.
      Ken Cohen | TrustRadius Reviewer

      Support Rating

      Ameyo

      No score
      No answers yet
      No answers on this topic

      Talkdesk

      Talkdesk 8.1
      Based on 187 answers
      If Talkdesk had a dedicated phone support line I would have given this rating an overall 10. Their knowledge base is absolutely HUGE and at times very helpful. It's easy to search through and their customer support chat system works perfectly fine, but there are just some times that you need to speak to a human on the phone to ensure you are always on the same page.
      Mark de Gruiter | TrustRadius Reviewer

      In-Person Training

      Ameyo

      No score
      No answers yet
      No answers on this topic

      Talkdesk

      Talkdesk 10.0
      Based on 1 answer
      I was shown how to use Talkdesk and was happy with it. I learned all I needed.
      Anonymous | TrustRadius Reviewer

      Online Training

      Ameyo

      No score
      No answers yet
      No answers on this topic

      Talkdesk

      Talkdesk 10.0
      Based on 1 answer
      Easy to use, digestable bits of information
      Ken Cohen | TrustRadius Reviewer

      Implementation Rating

      Ameyo

      No score
      No answers yet
      No answers on this topic

      Talkdesk

      Talkdesk 8.7
      Based on 175 answers
      The implementation was rather seamless. Our architect was competent and was able to guide us through the necessary critical questions to ensure our implementation aligned with the business needs. The turnaround time was rather fast. While our initial ask and setup were not complex, we were using the platform in under 3 weeks from the time we engaged the implementation services. As we have expanded our feature usage, we have had very similar experiences.
      Anonymous | TrustRadius Reviewer

      Alternatives Considered

      Ameyo

      No answers on this topic

      Talkdesk

      I didn't select Talkdesk, the company did, I had no choice but to embrace it, I think Five9 is somewhat better because it is 100% web-based and it is really simple to manipulate agent groups, and data exports. TD can improve on that, Team Leader licenses are very limited.
      Anonymous | TrustRadius Reviewer

      Scalability

      Ameyo

      No score
      No answers yet
      No answers on this topic

      Talkdesk

      Talkdesk 10.0
      Based on 2 answers
      Works very well where I work , serves the purpose of the business.
      Anonymous | TrustRadius Reviewer

      Return on Investment

      Ameyo

      No answers on this topic

      Talkdesk

      • Decreased average response time on emails - due to proper forecasting by our team but of course by usage of data received from this tool.
      • Increase in quality audit scores through weekly reviews by this tool.
      • Employee morale and company survey as agents are not stressing with the easy use of this tool.
      • Reduced average handle time to ensure first response is addressed or first rings are addressed immediately.
      Carlos A | TrustRadius Reviewer

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