Lets Talk about Talkdesk
March 31, 2022
Lets Talk about Talkdesk
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Currently, Talkdesk is our main telephony software. We use the software as a medium to receive inbound calls, voicemails, and to make outbound calls. We also rely on Talkdesk for reporting purposes of team metrics.
- Reports.
- Daily Functionality.
- Stability.
- Optimization.
- Training.
- Overall Call Continuity.
- Increased Agent Statistical Reporting.
- Increased Accuracy on Activity Measuring.
In the beginning, during our trial, implementation, and after. Talkdesk was there every step of the way. We have not had any issues in which we needed support for the product. But Talkdesk did provide amazing bubble support after our initial launch and was available to answer any questions or address any hiccups.
We were unable to easily access call metrics using WM. Since the switch to Talkdesk, we have not had to struggle with our reporting at all. All the information we need is readily available and can be exported. We are also able to modify the metrics that we need and have them compiled in different ways. The information on Talkdesk is modifiable and makes it easy for us to get the numbers that we need at the end of the day.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes