Amilia is an association membership software system designed with clubs, gyms, cheer camps, summer camps, soccer leagues, and similar entities in mind. It's primary focus is attracting members with content, maintaining engagement, and making payment processing simple.
$99
per month
Mindbody
Score 7.7 out of 10
N/A
Mindbody is business management software for gyms and spas, as well as fitness and yoga studios built around appointment scheduling and online bookings and calendaring, from the company of the same name in San Luis Obispo, California. Notably, the platform also contains marketing automation to maintain club member engagement, and enrollment.
Building classes is easy and straightforward. Clicking on accounts and seeing age, address, account details all organized and clearly laid out is great
Mindbody excels in areas that rely on the "bread and butter" of its design: scheduling, member management, and payment processing. Overall as a fitness center management solution, Mindbody is by far the best product we have used and they have evolved their capabilities in good alignment with our needs as well.
Mindbody does a great job of sending out reminder emails to clients so they do not miss a class.
Mindbody does a great job at giving instructors a fast and easy way to check in clients and to see who is all signed up for their classes for the week.
Mindbody has a great payroll feature. All you have to do is set the dates and it generates a nicely laid out PDF of all the classes you taught during that time period and what you have made from them.
I don't like how you have to reload everything when changing from the registration tab to the edit tab. For example, if you are looking at a class under the registration tab and need to make an edit, you can't just switch to that class under the edit tab. You have to hit edit and it reloads ALL the programs again.
We have multipasses built under memberships. The multipass function shows up as "drop-in" on our website which is really not what it is. It is used as a 6-class pack, not a drop-in. This causes a lot of confusion with our parents.
There is so much functionality and not enough accountability. I wish there were more tracking of all transactions done on the clients or operations end to be able to review history and learn from mistakes.
The Mindbody branded app connection needs more attention.
Please add a covid vaccination checker to the application (not just to use in the web browser). It has taken way too long to get this feature.
Once you understand how it works, it's awesome. There was definitely a learning curve to get used to it, but everyone in my organization received training from an Amilia/SmartRec associate so it was good once we had all our questions answered
Settings are often buried, user interface rules vary depending on whether it's a newer feature or an older one. From daily usage, people learn how it works and get used to it, but it's not something someone could just pick up without any training or hand-holding.
Mindbody support takes forever to get back to you via email in my experience. The process is not as simple as it was back when they had the chat feature. I really wish they would bring that back! Most items are normally some weird glitch that they can fix in minutes but you have to wait days now.
Mindbody is really the only system of its kind that is widely used by fitness and yoga studios. Its app is the industry standard for looking up and signing up for classes, so most students rely on it exclusively. If there were another viable alternative it would have to promise more ease of use and intuitive backend.
Implementing Amilia on our website was a game changer for our enrollment numbers. It is much easier to use than our previous enrollment software.
The fact that our tuition rates can be prorated automatically is the best part. We used to have to do it manually which was tedious. Now it is easy peasy and parents can sign up and pay for just the classes remaining in the semester!!
I've had agents help me set something up that ended up costing time and money because it was done wrong. [In my experience], less senior agents need to stop guessing or going with "I think so" and talk to a senior agent to make sure what they are telling the client is correct.
