amoCRM vs. Bigin by Zoho CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
amoCRM
Score 6.1 out of 10
Small Businesses (1-50 employees)
amoCRM is a cloud-based sales management solution designed for small to medium sized businesses. Some key features include: Webform Integration, Pipeline Management and Tasks Management.
$15
/user/month
Bigin by Zoho CRM
Score 8.7 out of 10
N/A
Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to manage these customer relationships effectively.
$9
per month
Pricing
amoCRMBigin by Zoho CRM
Editions & Modules
Basic
$15
/user/month
Advanced
$25.00
/user/month
Enterprise
$45
/user/month
Express
$9.00
per month per user
Premier
$15.00
per month
Offerings
Pricing Offerings
amoCRMBigin by Zoho CRM
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsNo minimum amount of users. Free set-up assistance with your own personal amoCRM expert.20% discount for annual pricing.
More Pricing Information
Community Pulse
amoCRMBigin by Zoho CRM
Top Pros
Top Cons
Features
amoCRMBigin by Zoho CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
amoCRM
8.8
2 Ratings
13% above category average
Bigin by Zoho CRM
8.0
64 Ratings
3% above category average
Customer data management / contact management10.02 Ratings8.759 Ratings
Workflow management8.42 Ratings8.361 Ratings
Opportunity management8.02 Ratings8.760 Ratings
Integration with email client (e.g., Outlook or Gmail)8.42 Ratings8.055 Ratings
Interaction tracking9.01 Ratings8.253 Ratings
Contract management00 Ratings6.325 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
amoCRM
8.4
2 Ratings
11% above category average
Bigin by Zoho CRM
-
Ratings
Call center management8.42 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
amoCRM
8.8
2 Ratings
15% above category average
Bigin by Zoho CRM
8.1
51 Ratings
6% above category average
Lead management10.02 Ratings8.748 Ratings
Email marketing7.72 Ratings7.543 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
amoCRM
6.3
2 Ratings
19% below category average
Bigin by Zoho CRM
8.2
52 Ratings
8% above category average
Task management8.22 Ratings8.351 Ratings
Billing and invoicing management5.01 Ratings00 Ratings
Reporting5.72 Ratings8.128 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
amoCRM
7.5
2 Ratings
2% below category average
Bigin by Zoho CRM
8.2
54 Ratings
7% above category average
Forecasting7.22 Ratings00 Ratings
Pipeline visualization10.02 Ratings8.654 Ratings
Customizable reports5.12 Ratings7.947 Ratings
Customization
Comparison of Customization features of Product A and Product B
amoCRM
8.5
2 Ratings
12% above category average
Bigin by Zoho CRM
8.4
57 Ratings
10% above category average
Custom fields10.02 Ratings8.457 Ratings
Scripting environment7.01 Ratings00 Ratings
API for custom integration8.42 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
amoCRM
9.2
2 Ratings
10% above category average
Bigin by Zoho CRM
8.8
55 Ratings
5% above category average
Single sign-on capability10.01 Ratings8.845 Ratings
Role-based user permissions8.42 Ratings8.853 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
amoCRM
10.0
1 Ratings
31% above category average
Bigin by Zoho CRM
7.5
32 Ratings
2% above category average
Social data10.01 Ratings7.531 Ratings
Social engagement10.01 Ratings7.531 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
amoCRM
8.4
2 Ratings
15% above category average
Bigin by Zoho CRM
8.2
42 Ratings
13% above category average
Marketing automation8.42 Ratings8.242 Ratings
Platform
Comparison of Platform features of Product A and Product B
amoCRM
8.4
2 Ratings
12% above category average
Bigin by Zoho CRM
8.5
55 Ratings
13% above category average
Mobile access8.42 Ratings8.555 Ratings
Best Alternatives
amoCRMBigin by Zoho CRM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.3 out of 10
Creatio
Creatio
Score 9.3 out of 10
Enterprises
Creatio
Creatio
Score 9.3 out of 10
Creatio
Creatio
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
amoCRMBigin by Zoho CRM
Likelihood to Recommend
8.2
(2 ratings)
9.1
(64 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(1 ratings)
Usability
-
(0 ratings)
8.7
(35 ratings)
Support Rating
-
(0 ratings)
6.5
(7 ratings)
User Testimonials
amoCRMBigin by Zoho CRM
Likelihood to Recommend
amoCRM, LLC
Where amoCRM is extremely beneficial is with sales teams needing to find a cloud platform that can be easily learned and implemented. At the high school, college and small business level it is fairly priced and easy to work with. The automated pipeline to track calls, sites visits and online chats makes it fast and quick to connect with potential customers. In a day like today where it is crucial to make sales as fast as possible, because any hesitate could result in a loss of a sale, this platform makes it pretty simple. Web forms implemented on our website really helps to connect all of our communication. I would highly recommend it as a means for small businesses to track sales, clients and data. I think as the business grows there may be software that does the sales, marketing tracking side, as well as payroll and HR services as well to not need multiple providers.
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Zoho
Bigin by Zoho CRM is suitable for medium-size or small-size companies. In our case, being a small company, all the functions that Bigin by Zoho CRM offers are more than enough. If in the future we need features that are not currently covered by the platform, we will evaluate the possibility of migrating to Zoho CRM. But for the moment (until now we had never used a CRM), everything that Bigin by Zoho CRM offers us fits our needs perfectly. Perhaps for other very large companies, Bigin by Zoho CRM surely does not cover all needs, although I couldn't give examples.
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Pros
amoCRM, LLC
  • Easy to use interface. You can customize your lead's view to show the most important information for amoCRM users.
  • Ready to use Integrations. You can integrate amoCRM with your virtual PBX service, end-to-end analytics service, mailing services.
  • Rich API. You can easily export all leads from amoCRM to different services and work with this data.
  • Customization. You can add your own fields to lead card to fit your needs.
  • Access management. You can set up different rights for different users, so only several users can, for example, delete leads or export data.
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Zoho
  • Bigin by Zoho CRM has embedded the marketing automation feature in its operations.
  • Also, Bigin supports CRM, through social media engagement and other working platforms.
  • Bigin provides the management team with customizable reports, after extensive analysis from the entire market segment.
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Cons
amoCRM, LLC
  • Room for improvement would be that you need to manually integrate some of the apps for use.
  • Adding information to different fields is timely, and having an auto-fill would be very useful for a lot of the text fields. Perhaps using AI platforms could help identify what content should flow where on the platform.
  • Allow for Twitter integration. Grabbing leads from twitter is very important, using it for FB Messenger is great, but what about other platforms?
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Zoho
  • I would like to link the same contact to more than one company.
  • I would like to be able to use only the name field, but I need to use first and last name
  • I would like to have a plan where there is no limit on the number of customizable fields
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Likelihood to Renew
amoCRM, LLC
No answers on this topic
Zoho
Because it is good.
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Usability
amoCRM, LLC
No answers on this topic
Zoho
Overall it does a perfect job at all the basics, plus more. There are obviously always going to be some features that you feel are missing, or things that you may wand done differently. but with the value for money, you really can't complain.
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Support Rating
amoCRM, LLC
No answers on this topic
Zoho
The support is all international and it takes a while to get support as you have to go through chats and set up times, not as easy to just call and get the support you need. They are very nice when you do finally connect with someone and they are knowledgeable, just challenging being international sometimes.
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Alternatives Considered
amoCRM, LLC
Reasons why we chose amoCRM: 1. It's customizable, we can add custom fields and processes. 2. It has a lot of ready integrations with services we use. 3. Rich API that allows building completely custom analytics based on data from CRM. 4. UI can be customized too. We show our internal users all the data they need to work with the client.
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Zoho
The price is much more attractive than equivalent tools. Pipe drive is as good, but the cost is a big factor when you are a small company, especially at the beginning. So that is why we chose BIgin, and we are delighted with it. With five members, it saves a few hundreds of euros a year.
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Return on Investment
amoCRM, LLC
  • Positive impact is on time, the mobile app makes it easy to implement on all devices. For students, it helps to improve their communication skills.
  • Positive, the leads you can gather all in one place makes it much more of an efficient process to track communication, so it saves time, and as a result, saves money.
  • Negative, it seems to take up a lot of data on our mobile devices. Overall it does not have a major impact on the business, but on a mobile device it does drain the battery more than other apps do.
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Zoho
  • I was able to migrate from Hubspot CRM easily saving me hours of time
  • I have recieved 5 x replies to the email sequence i set up since i started using it
  • I have improved lead conversion by 5% so far
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ScreenShots

amoCRM Screenshots

Screenshot of Digital Pipeline (Automated lead warming and follow-up)Screenshot of Customizable pipeline is easy to learn and navigate. It's refreshed in live time, so you're always up-to-date.Screenshot of Quick and intuitive Salesbot builder will help you in getting your own chatbot in no time. Save time and effort by getting rid of repetitive tasks and providing 24/7 communication line with your business.Screenshot of Take your business with you wherever you go. Our mobile app is capable of lead tracking, calls, sending emails and much more.Screenshot of Tons of integrations with different services, as well as the most popular communication channels can be connected to amoCRM for free.Screenshot of Lead profile with click to call, email, and chat

Bigin by Zoho CRM Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of