Anthology Encompass vs. Bonterra Network for Good

Importing and exporting data is failry easy. Automation for e-mail marketing is severely lacking.

Incentivized

Bonterra Network for Good's customer service is one of the best. Not only do they problem solve technical issues with you, but they are very open on ways to make the platform better. Have a need or idea on ways to improve the software? They not only listen, but actively seek to improve the platform on a continual basis. They don't just stop with the product. There are continuous innovations happening that make it one of my favorite tools.

Incentivized

• It allows us to create fields as needed.
• Creating an export of data is really easy.
• Merging of records is fairly simple.

Incentivized

• The donation software is very user friendly to add donations to.
• The report section is very easy to use and to run what you need.
• The contact portion is extremely user friendly and is easy to keep track of donors, what they've paid and communication to them.

Incentivized

• A more inclusive duplicate identification tool would be great.
• QR tickets for event registrants would be great and move you into this century.
• Allowing more flexibility with event creation is vital to us at this time.
• Additional automation would be great. Email event info, then to those not registered, then a reminder to those registered. Now it is entirely manual throughout the entire process.

Incentivized

• In exporting reports, it would be helpful to have a "select all" option so you can easily select everything without having to manually click each one.
• In exporting reports, it may be helpful to have the option of saving various options for different needs so you don't have to manually click or unclick each choice every time, as you can currently only save one type.
• It would be helpful to be able to change an event/ticket information after it has already gone live for sales as we recently had an issue with this.

Incentivized

It does not have the automation or event tools that we are desperately needing at this time.

Incentivized

We are still learning and rebuilding our nonprofit using this platform, so this year is a trial run to see how we can increase our network and our donations. So long as we are able to see a significant return on investment in terms of donations received through the platform, we will renew for next year.

Incentivized

The software is old and complicated. Not very intuitive to learn.

Incentivized

Overall, it was relatively easy to set up our donation, sponsor, and online auction assets. It was easy to share access to the information on donors and sponsors with other members of the team. I felt that the post-event reporting could have been more straightforward. We also used the app to manage donor attendees at the event entrance. The app could be more user-friendly for that purpose.

Incentivized

It is usually up and running.

Incentivized

In 5+ years we have never had an issue with it not working when we needed it to. It is very reliable and doesn't seem to have a lot of bugs or interruptions in service.

Incentivized

No integration.

Incentivized

It is always fast for us and reports have a very quick upload time. We don't integrate it into other programs so I'm not 100% sure about that, but it always works when we use it and is very reliable. Even when we run Excel files for complete information on donors, it always works very fast.

Incentivized

I usually get an accurate response to issues. Your service techs are knowledgeable in how the software works and is set up.

Incentivized

Most of the time they are quick and friendly and help me resolve any issues. There have only been a couple of times that we couldn't find a resolution and I was just told that NFG didn't have that capability.

Incentivized

N/A I've only attended webinar training, which is great when you are on live, not so much when watching a recording.

Incentivized

Most are recorded, so questions that arise are not easy to get answered.

Incentivized

Unknown. I wasn't here.

Incentivized

We only had one hiccup with the domain that was an issue on our end but NFG struggled to help us. It was finally resolved and we've been good ever since

Incentivized

None others to date.

Incentivized

We used Little Green Light for several years at a previous employer. LGL did not have the extensive integration capabilities or the level of sophistication that BGF has in terms of email, video, donor campaign pages, and exceptional customer support. For these reasons, we chose to go with BGF instead of LGL.

Incentivized

We are happy with all of the options

Incentivized

It works for the departments we need it in, finance, administration and fundraising and marketing. It does everything we need.

Incentivized

• The cleanup process is very painful due to lack of any automation
• Identity checkpoint would be great if we could control the fields being matched.

Incentivized

• We went from raising only 12k at our gala to needing to implement the auction software as we work to raise 75k at our next gala. We wouldn't be able to facilitate such a large event without our software.
• We're able to streamline a lot of tasks. Instead of using several interfaces, we're able to rely solely on Bonterra Guided Fundraising, which saves a lot of time.
• We're able to dream about expanding the ways we reach people. Instead of simply sending out emails or using Facebook, we can send out newsletters and promote events with their own website link, which is a huge step up.

Incentivized