AnyDesk vs. MSP360 Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AnyDesk
Score 8.4 out of 10
N/A
AnyDesk Software in Stuttgart offers their eponymous remote desktop software, designed to provide resilient remote access even with poor network access.
$274.80
per year 1 licensed user with 3 login devices
MSP360 Connect
Score 0.0 out of 10
N/A
MSP360 Connect (formerly Remote Desktop) MSP360 Connect is a remote desktop solution designed for MSPs and IT teams. It allows users to access and control Windows computers from any system, as well as oversee and manage all remote connections in a single web console.
$89.99
per year
Pricing
AnyDeskMSP360 Connect
Editions & Modules
Solo
$22.90
per month (billed annually) 1 licensed user with 3 login devices
Standard
$35.90
per month (billed annually) 20 licensed users in a team
Advanced
$79.90
per month (billed annually) 100 licensed users in a team
Enterprise
Custom
per year billed annually
No answers on this topic
Offerings
Pricing Offerings
AnyDeskMSP360 Connect
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsAnyDesk is free for personal use and offers a limited set of features and support. Professional users need a license. Only the initiator of a session needs a license, participants are free.The price depends on the selected edition – Free Connect, Standalone Connect or Managed Connect.
More Pricing Information
Community Pulse
AnyDeskMSP360 Connect
Considered Both Products
AnyDesk
Chose AnyDesk
AnyDesk's advantage lies in its compatibility with older operating systems. Some other remote control systems only work with the latest versions, and older systems are incompatible. Being multi-platform, it eliminates the need for a separate remote for each environment. It …
Chose AnyDesk
It is incredibly easy to download and run and most of all its free.
It can be downloaded on multiple platforms and I can help my co-workers without worrying about cross platform compatibility.
Chose AnyDesk
It is much more practical and easier to use, and it is also the most compatible software across different platforms, whether mobile or desktop, on different operating systems.

Es mucho más práctico y fácil de usar, además de que es el software más compatible entre distintas …
Chose AnyDesk
AnyDesk's advantage lies in its compatibility with older operating systems. Some other remote control systems only work with the latest versions, and older systems are incompatible. Being multi-platform, it eliminates the need for a separate remote for each environment. It …
Chose AnyDesk
It is easier to use and is less costly. I haven't checked the pricing recently, but since I started with AnyDesk, they have tripled their prices. Compared to the Turbo meeting, there is no device to set up or maintain, and AnyDesk address book is easier to use to maintain …
Chose AnyDesk
If my co-worker uses MacBooks, Linux development machines, or needs support on a mobile device, standard RDP/RDS cannot natively or easily provide support.
MSP360 Connect

No answer on this topic

Features
AnyDeskMSP360 Connect
Remote Administration
Comparison of Remote Administration features of Product A and Product B
AnyDesk
8.6
61 Ratings
9% above category average
MSP360 Connect
-
Ratings
Screen sharing9.459 Ratings00 Ratings
File transfer9.160 Ratings00 Ratings
Instant message8.753 Ratings00 Ratings
Secure remote access with Smart Card authentication9.217 Ratings00 Ratings
Access to sleeping/powered-off computers7.042 Ratings00 Ratings
Over-the-Internet remote session8.957 Ratings00 Ratings
Initiate remote control from mobile8.349 Ratings00 Ratings
Remote management of servers & workstations8.846 Ratings00 Ratings
Remote Active Directory® management8.537 Ratings00 Ratings
Centralized management dashboard8.545 Ratings00 Ratings
Session record8.851 Ratings00 Ratings
Annotations7.643 Ratings00 Ratings
Monitoring and Alerts8.432 Ratings00 Ratings
Multi-platform remote control8.952 Ratings00 Ratings
Best Alternatives
AnyDeskMSP360 Connect
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Getscreen.me
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Score 9.6 out of 10
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Score 9.6 out of 10
Medium-sized Companies
Remote Desktop Manager
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Score 9.5 out of 10
Remote Desktop Manager
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Score 9.5 out of 10
Enterprises
Remote Desktop Manager
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Score 9.5 out of 10
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Score 9.5 out of 10
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User Ratings
AnyDeskMSP360 Connect
Likelihood to Recommend
8.9
(53 ratings)
-
(0 ratings)
Likelihood to Renew
9.8
(5 ratings)
-
(0 ratings)
Usability
9.1
(31 ratings)
-
(0 ratings)
Support Rating
8.5
(14 ratings)
-
(0 ratings)
Implementation Rating
9.0
(1 ratings)
-
(0 ratings)
Configurability
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
AnyDeskMSP360 Connect
Likelihood to Recommend
AnyDesk Software
Quick connection with pre-set clients, where you can connect with or without a password, and even turn on your computer if you have it configured that way. When connecting to multiple devices, managing several windows can be confusing when, in my opinion, it could be better managed by tabs with the connections listed sequentially for visual identification.
Read full review
MSP360
No answers on this topic
Pros
AnyDesk Software
  • It allows you to troubleshoot and fix system issues remotely
  • It enables you to give online training and presentations to your team and record it for future use.
  • It enhances you remote support experience with advanced tools
  • It offers affordable remote support solution
  • It offers higher availability
Read full review
MSP360
No answers on this topic
Cons
AnyDesk Software
  • we should be able to connect from windows to iphone or ipad, it is now possible to connect to ipad or iphone. AnyDesk can work on this.
  • the field where we enter remote address should be more visible. New user cannot find where to enter the remote address that takes some time to connect. AnyDesk should change the placement of it.
  • If we can change the colour theme of the UI that will be an addon thing. when you daily use AnyDesk you get bored of the same UI.
  • Just like a Xmax UI. Any desk should constantly change somethings which makes the UI visually appealing.
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MSP360
No answers on this topic
Likelihood to Renew
AnyDesk Software
This is the best remote access tool to any pc/laptop/desktop. We can make sure that we are 24/7 monitored, connected and if any technical problem arises, there can be a solution remotely with the help of AnyDesk. As AnyDesk has a remote access tool, it is easy to show clients how to do simple technical tasks on their remote pc/laptop just by loggin in from abroad
Read full review
MSP360
No answers on this topic
Usability
AnyDesk Software
I would like to rate it 9 out of 10 stars because the software has significantly simplified the interaction process for us. Additionally, knowledge sharing and team support can be accomplished in just a few seconds through video conferencing and screen sharing. The physical movement of manpower has been minimised after installing this software in our business.
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MSP360
No answers on this topic
Support Rating
AnyDesk Software
I didn't have any technical problems and I didn't suffer from bugs or errors. Customer service has improved a lot and I no longer need to leave the office to go to the user's computer. With AnyDesk I install and remove programs, printers, scanners, settings in general. Screen sharing is excellent and without delays. Overall, I recommend and approve AnyDesk.
Read full review
MSP360
No answers on this topic
Implementation Rating
AnyDesk Software
Its easy to implement
Read full review
MSP360
No answers on this topic
Alternatives Considered
AnyDesk Software
Getscreen.me connects remotely directly from your browser, it's very convenient - no need to explain to customers what and how to install. Also, it has a very user-friendly interface. They also have all the necessary features for remote access (file sharing, WoL, black screen, session recording) and are significantly cheaper.
Read full review
MSP360
No answers on this topic
Return on Investment
AnyDesk Software
  • It helps us reduce in-person visits, saving time and money.
  • Being able to serve more than one client at a time is very profitable because, whereas before it was one agent per client in person, now that everything is online, productivity is multiplied
Read full review
MSP360
No answers on this topic
ScreenShots

MSP360 Connect Screenshots

Screenshot of MacOSScreenshot of the quick support interface.Screenshot of where to control a computer remotely.Screenshot of where to allow remote access.