Item: AnyDesk
Rating: 8
Author: Verified User

Overall Satisfaction with AnyDesk

Use Cases and Deployment Scope

Hi, at our company, we use it to provide remote support to our clients. Being able to access their computers and configure our system helps prevent configuration errors that occur when support is only provided over the phone, and clients follow step-by-step instructions. It also works for peer-to-peer file transfers.

Pros and Cons

Pros

Remote control of other devices.
Peer-to-peer file transfers.
Multiplatform connectivity.

Cons

Improve the connection quality; sometimes it appears distorted.
The system occasionally freezes and closes windows unexpectedly.
I would like it to handle remote connections via tabs; currently, it's a separate window per connection.

Return on Investment

It helps us reduce in-person visits, saving time and money.
Being able to serve more than one client at a time is very profitable because, whereas before it was one agent per client in person, now that everything is online, productivity is multiplied

Usability

AnyDesk is easy to use; all its functions are visible, and the buttons with icons are easy to identify. It is very intuitive to use; no prior training is needed for its use or configuration. The functions are designed to be basic and easy to use, and it doesn't matter what operating system you have; it is cross-platform, so it doesn't have many limitations. stem you have; it is cross-platform, so it doesn't have many limitations.

Alternatives Considered

TeamViewer, Supremo Remote Desktop, Chrome Remote Desktop, Microsoft Remote Desktop Connection Manager (RDCMan), Zoho Assist and LogMeIn Pro by GoTo

AnyDesk's advantage lies in its compatibility with older operating systems. Some other remote control systems only work with the latest versions, and older systems are incompatible. Being multi-platform, it eliminates the need for a separate remote for each environment. It essentially offers everything in one remote control: file transfer and audio. It only lacks improvements, but it's very useful, being a close second in the market.

Key Insights

Do you think AnyDesk delivers good value for the price?

Yes

Are you happy with AnyDesk's feature set?

Yes

Did AnyDesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of AnyDesk go as expected?

Yes

Would you buy AnyDesk again?

Yes

Other Software Used

TeamViewer, Supremo Remote Desktop, Chrome Remote Desktop, Microsoft Remote Desktop Connection Manager (RDCMan), Zoho Assist

Likelihood to Recommend

Quick connection with pre-set clients, where you can connect with or without a password, and even turn on your computer if you have it configured that way. When connecting to multiple devices, managing several windows can be confusing when, in my opinion, it could be better managed by tabs with the connections listed sequentially for visual identification.

AnyDesk Feature Ratings

Comments

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AnyDesk is one of the best remote control software programs.