Apache Guacamole vs. ISL Light

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Apache Guacamole
Score 9.4 out of 10
N/A
Apache Guacamole is a clientless remote desktop gateway. Once installed on a server, all that is needed to access remote desktops is a web browser. Apache Guacamole is free and open source software. It is licensed under the Apache License, Version 2.0, and is maintained by a community of developers that use Guacamole to access their own development environments.N/A
ISL Light
Score 7.8 out of 10
Small Businesses (1-50 employees)
ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS. ISL Light allows the operator to invite a client to join a support session by typing in a unique session code, or to start the remote support session directly from live chat software. The software is translated in 28 languages and used across…
$34.90
per month
Pricing
Apache GuacamoleISL Light
Editions & Modules
No answers on this topic
Cloud
$34.90
per month
Self-Hosted
$44.90
per month
Pay-per-Use (500 minutes)
$125
per year
Offerings
Pricing Offerings
Apache GuacamoleISL Light
Free Trial
NoYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Apache GuacamoleISL Light
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Apache GuacamoleISL Light
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Apache Guacamole
8.7
2 Ratings
5% above category average
ISL Light
8.1
39 Ratings
2% below category average
Screen sharing9.52 Ratings8.637 Ratings
File transfer9.12 Ratings7.736 Ratings
Access to sleeping/powered-off computers9.12 Ratings6.928 Ratings
Over-the-Internet remote session10.02 Ratings8.237 Ratings
Initiate remote control from mobile7.02 Ratings8.128 Ratings
Remote management of servers & workstations9.52 Ratings8.830 Ratings
Centralized management dashboard8.01 Ratings8.521 Ratings
Session record8.01 Ratings8.324 Ratings
Monitoring and Alerts7.01 Ratings7.718 Ratings
Multi-platform remote control9.52 Ratings7.931 Ratings
Instant message00 Ratings6.831 Ratings
Secure remote access with Smart Card authentication00 Ratings7.811 Ratings
Remote Active Directory® management00 Ratings8.812 Ratings
Annotations00 Ratings8.622 Ratings
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User Ratings
Apache GuacamoleISL Light
Likelihood to Recommend
8.6
(2 ratings)
8.6
(39 ratings)
Likelihood to Renew
8.0
(1 ratings)
9.1
(2 ratings)
Usability
10.0
(1 ratings)
9.1
(1 ratings)
Support Rating
-
(0 ratings)
9.1
(2 ratings)
Implementation Rating
10.0
(1 ratings)
9.1
(1 ratings)
User Testimonials
Apache GuacamoleISL Light
Likelihood to Recommend
Apache
Limitations are only the effort you want to have to configure it (correctly).
Read full review
ISL Online
If a colleague needs reliable, fast, easy to manage and easy to learn remote support software, then this is it. If you need a remote support app that just installs and works, it literatlly can be set up in seconds. Open, offer remote support, get code and send it to the other side. The only time I would not recommend ISL Light is if my colleague need remote connect software just to connect to one non essential machine - like home media computer. For that I would suggest some free software. But as soon you need to connect to couple of computers or much more that ISL Light would be the only recommendation.
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Pros
Apache
  • Remote connect to Linux OS
  • Remote connect to Windows OS
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ISL Online
  • Allow remote control of Windows, Mac, Android and iOS
  • Automatically record support / remote sessions
  • Allow UAC easy control remotely
  • Auto-recognize the OS of the client, to download the correct remote file for them to execute
  • Very fast connection speed (initial connect, and on-going session speed)
  • Allowing us to use our own website AND the islonline.net in case there are issues
Read full review
Cons
Apache
  • We have experienced some stability problems (mostly Tomcat related).
  • The interface could be a little more user-friendly.
  • Certain keyboard shortcuts used by Guacamole GUI are impossible to use in the Firefox browser in out-of-the-box configuration.
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ISL Online
  • I would like the chat not to get in the way during the sessions, although it is something not so important if it could be seen better.
  • Something in the design does not look so modern, I would like its interface to look more attractive.
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Likelihood to Renew
Apache
No answers on this topic
ISL Online
We are renew the license for 10 years now and we do not see why would change that. It just gets better with every new version.
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Usability
Apache
it's easy
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ISL Online
Web portal as well as the mobile apps are simple to use interfaces. Nothing daunting about them at all.
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Support Rating
Apache
No answers on this topic
ISL Online
We had issues with mouse skipping on mobile devices. Support is immediatly availabe, they examined our case and in one of the new versions of the app this problem was gone.
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Implementation Rating
Apache
It's easy and free of use, therefore perfect for quick implementations when needed.
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ISL Online
No answers on this topic
Alternatives Considered
Apache
We have successfully used noVNC for remote access.
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ISL Online
- Biggest turnoff for TeamViewer: The different version (Connection doesn't work if there are different versions running) - No password or such things needed, just a code which is automatically generated - Easy Modus to see UAC-Windows and complete administrative tasks - Stay connected even after a restart - Wide range of options and customization - Easy Interface and super maneuverability
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Return on Investment
Apache
  • The software is 100% open source and free, however, we are not currently utilizing it due to stability problems we have experienced.
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ISL Online
  • Saves time: able to help our customers right-away. No need to visit them physically
  • Fastest aid in problem-solving: customer happy and more likely to return
  • Negative: not much negativity about ISL Light, although I get even less in-person contact with clients :-)
Read full review
ScreenShots

ISL Light Screenshots

Screenshot of remote access control in ISL Light.Screenshot of unattended access setup. Access can be allowed to as many computers as desired.Screenshot of a connection with a remote client, which can be set up by sending an email or sharing a link.Screenshot of interactions with the Windows UAC on a remote device.Screenshot of the dual panel File Manager, used to transfer files.Screenshot of the web console where remote desktop sessions can be managed from a web browser.