What users are saying about
5 Ratings
12 Ratings
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Score 8.4 out of 100
5 Ratings
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Score 9.7 out of 100

Likelihood to Recommend

AppFolio Property Manager

We are able to manage the move-in process from scheduling a tour to the day of move-in through AppFolio. On the management side, budgetary things are managed in this system as well. When it comes to a true tool that’s easy to use and effective in helping to manage a property--this is it! Leasing consultant performance can even be tracked easily in this system.
Chantal Matthews, MSEd, CHES®, CHWC | TrustRadius Reviewer

VTS

VTS is well suited for any leasing environment; we use it exclusively for our in-house team, but it is also very functional for brokers and outside agents. We have some people who travel extensively, and they are able to keep abreast of activity through the mobile functionality of VTS. It provides a good set of email digests and reports on key items such as lease expirations and daily activities.
Dan Brandon | TrustRadius Reviewer

Pros

AppFolio Property Manager

  • Wonderful user experience. I can log on to the interface, see exactly what is going on for the day: move-outs, move-ins, who owes rent, late fees, etc. You can also modify your screen exactly how you want it!
  • I love the quicklinks. You can see who is delinquent with their rent and automatically add late fees or even send a quick email/text.
  • LOVE the option to text the entire property. Ex: the pool shut down for emergency cleaning, and I was able to send out a quick text so that all tenants were notified, even if they were out of state.
hayley schreihart | TrustRadius Reviewer

VTS

  • Provides real-time detailed reporting to our clients.
  • Allows team collaboration and keeps everyone on task and organized.
  • VTS is specifically customized for our day to day business transactions which allows for our team complete business transactions in a timely and efficient manner.
Anonymous | TrustRadius Reviewer

Cons

AppFolio Property Manager

  • Only a few very technical items that wouldn't necessarily make sense to non-users and I haven't even cared enough to submit requests on the issues. It'd be nice if parking was easier to keep track of on the system. Right now, if you run a report it doesn't show all the information our company requires for the vehicles and therefore we have to keep track of it elsewhere.
  • Another obstacle we've encountered is that the program charges "by door" so if you have multiple units and properties you can really rack up pricing. That's especially true for large multi-unit buildings with parking.
Heather Urban | TrustRadius Reviewer

VTS

  • Uploading market data is difficult. They still have you email a document to them.
  • Fluidity of pricing. This is getting better, but it's still a bit awkward. On my end, we pay by the square foot. But we have a multi-year contract, so it's annoying to have to continually work on the billing as our portfolio trades and acquisitions are finalized.
  • Self help section. Emailing support is very quick and easy. Generally you get correct and helpful information very quickly. But their knowledge library is not robust enough yet.
Jennifer Carrigan | TrustRadius Reviewer

Usability

AppFolio Property Manager

AppFolio Property Manager 10.0
Based on 2 answers
The system is so intuitive and easy to use. There’s almost nothing in the system that can’t be undone if you make a mistake. Important things also have their own tabs. It’s also easy to use from the resident side which is helpful for in a world where everyone is not tech-savvy.
Chantal Matthews, MSEd, CHES®, CHWC | TrustRadius Reviewer

VTS

No score
No answers yet
No answers on this topic

Support Rating

AppFolio Property Manager

AppFolio Property Manager 8.8
Based on 8 answers
The customer support is slow but reliable. Getting someone to get back to you on a forum is quick and easy. That hey use client's as their workforce to answer questions of other clients is crowd-sourcing at its finest.
Arcoma L. Lambert | TrustRadius Reviewer

VTS

No score
No answers yet
No answers on this topic

Alternatives Considered

AppFolio Property Manager

Each of the above have good features. I simply believe that AppFolio is the BEST I have ever used.
Robin Quick, CPM®, HCCP | TrustRadius Reviewer

VTS

We looked at a number of products when making the decision to go with VTS. What we found was that most of the other products in the space were either real estate addons to SalesForce, or an additional module to a software that was focused on another use, like accounting or property management. VTS was the only product we reviewed that was born, bred, and focused on commercial real estate. It became apparent that it was best in breed at the time, and they have been aggressive at making product enhancements and continuous improvement to stay the leader in their space.
Dan Brandon | TrustRadius Reviewer

Return on Investment

AppFolio Property Manager

  • Collecting rents via ACH is a positive.
  • Managing turnover via rpeorts is a positive.
  • Not being able to talk to someone in support regarding questions is a problem.
Edward Lowery | TrustRadius Reviewer

VTS

  • VTS has helped with efficiencies.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

AppFolio Property Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

AppFolio Property Manager Editions & Modules

Edition
Residential1.251
Commercial1.501
Community Associations0.801
Student Housing1.251
Plus - Residential$31
Plus - Commerical1.501
Plus - Community Associations0.851
Plus - Student Housing$31
  1. per unit/per month
Additional Pricing Details

VTS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

VTS Editions & Modules

Edition
VTS$20,000.001
  1. Per Year
Additional Pricing Details

Add comparison