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6 Ratings
2 Ratings
6 Ratings
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Score 9.3 out of 101
2 Ratings
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Score 8.5 out of 101

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Likelihood to Recommend

AppFolio

AppFolio Property Manager is best suited when there are multiple people who must receive a specific report related to the on-site property management of a specific asset. This is where it excels the most. However, it can be tricky to export the data sometimes for use in modeling. A lot of the tinkering with numbers must be done within the program rather than externally.
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VTS

- Perfect for Landlord representation.- Less appropriate for someone doing sales transactions.
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Pros

  • It helps us to keep the Maintenance side of the business very organized. Anyone from our organization can go in and know exactly where a work order is in process (new, waiting, assigned, completed). We know if a work order has been printed and if the tenants are still having an issue we know to contact the Maintenance team. We can build on existing work orders by adding a "-2" or "-3" work order and keep track of the history when managing ongoing issues.
  • AppFolio makes it easy to see exactly what tenants owe and categorizes charges/credits efficiently on their ledgers. We can tell if there are water/sewer charges, pet fees, electricity allocations, late fees, security deposits, etc... It's all easy to follow and understand and it set up in chronological order.
  • I also utilize the Reports and Letters section of this software program quite often. It's great to have a uniform format which helps us maintain the professional element by remaining consistent and accurate. It's easy to run a report with tenant information at a certain property for maintenance and send select tenants letters at a large property without everyone being included. It's very intuitive and the formatting has definitely improved over the past two years I've been using the program.
Heather Urban profile photo
  • Provides real-time detailed reporting to our clients.
  • Allows team collaboration and keeps everyone on task and organized.
  • VTS is specifically customized for our day to day business transactions which allows for our team complete business transactions in a timely and efficient manner.
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Cons

  • AppFolio does not have much room for customizability outside of the standard report format
  • Licensing is sometimes a problem, though the company is friendly about using trial accounts
  • Program often hangs on mobile devices
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  • New developments such as the stacking diagram could be improved.
  • Converting existing tenants into deals could be improved.
  • Overall flow of entering data can sometimes be glitchy.
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Usability

AppFolio10.0
Based on 1 answer
It's very user-friendly and it's an easy to learn system. The display is easy to understand and it's easy to find what you're looking for on the desktop site. We've had at least 3 new hires in the last year and everyone has picked up the program rather quickly without much training or assistance. Everyone learns differently but at the same time, everyone was able to implement the program within weeks of starting.
Heather Urban profile photo
No score
No answers yet
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Support

AppFolio8.0
Based on 1 answer
Typically, AppFolio answers all questions the same day. However, I've had issues with Apartments.com pulling our information on available listings and consistently advertising incorrectly. I've contacted AppFolio more than 3 times about this in the last month and they said they would look into it and work on getting it figured out with them. However, I've had two more incidents since then and I just feel like I'm not being heard. However, I do give them a higher rating because I feel like they DO try their best and they are VERY responsive when we have major issues (this is more of an inconvenience issue). They do have room for improvement but overall, they're on the right track.
Heather Urban profile photo
No score
No answers yet
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Alternatives Considered

Each of the above have good features. I simply believe that AppFolio is the BEST I have ever used.
Robin Quick, CPM®, HCCP profile photo
We used Hightower before they merged with VTS and I always said I wished VTS and Hightower would have a "baby" - now that they have merged I feel we get the best of both platforms! There is no other competition to VTS for day to day reporting! I used Salesforce at a previous company but it is not targeted specifically for leasing the way that VTS is so it does not stack up
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Return on Investment

  • AppFolio has converted prospective clients to actual clients once they saw how my company could use the program to communicate with on-site property management teams and improve the communication and budgeting process.
  • AppFolio is expensive, especially for a small company, so that may have had some negative impact on the ROI.
  • Overall, AppFolio has also helped improve our ability as a company to communicate with asset manager levels.
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  • Increased productivity.
  • Better communication with clients.
  • Allows for better time management because it allows us to focus on getting business vs getting bogged down in the paperwork and reporting.
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Screenshots

Pricing Details

AppFolio

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

VTS

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details