What users are saying about
7 Ratings
5 Ratings
7 Ratings
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Score 9.2 out of 101
5 Ratings
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Score 9.4 out of 101

Likelihood to Recommend

AppFolio

I can only speak for the types of properties I am currently managing, which are single-family, multi-family and small retail. AppFolio is well suited for property management of each of these. As my business grows I will be better able to determine if AppFolio will be suited for other types of property management. I feel very confident that if I have a situation arise that doesn't appear to work well with AppFolio that their development team will work to correct the problem(s).
Robin Quick, CPM®, HCCP profile photo

VTS

- Perfect for Landlord representation.- Less appropriate for someone doing sales transactions.
No photo available

Pros

AppFolio

  • Support is phenomenal. Response time is great and results are immediate.
  • By far the easiest property management software I have ever used. If mistakes are made, making corrections is extremely easy and does not clutter up reports, ledgers or other areas of the account.
  • Posting directly to the website and other internet sites is so simple and quick. No more do I spend time inputting data in my software then again to the website and yet again to internet advertisements. Data is entered once and moved to all of these locations at the click of a button.
Robin Quick, CPM®, HCCP profile photo

VTS

  • Automatic synch with our accounting system, Yardi. This is crucial, as it means that everyone is working from the same set of information.
  • Ease of use, especially with speed. VTS can be as robust as you need it to be. But if you literally have 2 seconds, you can jot a quick note into a prospect's record.
  • Mobile app. The app is so fantastic. Being out in the field and being able to look up a stacking chart or a lease option immediately is key for me. They do this very well.
Jennifer Carrigan profile photo

Cons

AppFolio

  • AppFolio does not have much room for customizability outside of the standard report format
  • Licensing is sometimes a problem, though the company is friendly about using trial accounts
  • Program often hangs on mobile devices
No photo available

VTS

  • VTS is still growing in its features on retail properties. As a product that originated in the office and broker world, it has had a learning curve for shoppiong centers. It has made great progress in the 2+ years we've been on the system, and there is more to come.
  • The defaults for the dashboards go into a longer time frame than how we look at production and leasing activity. We are year-to-date driven, and that view isn't readily available on the dashboards.
  • We are still working on getting Deal Approval flow active in our organization. We have a two-round approval process, and VTS currently is structured for a single approval round. We are finding ways to make it work, but it's still a workaround.
Dan Brandon profile photo

Usability

AppFolio

AppFolio 10.0
Based on 1 answer
It's very user-friendly and it's an easy to learn system. The display is easy to understand and it's easy to find what you're looking for on the desktop site. We've had at least 3 new hires in the last year and everyone has picked up the program rather quickly without much training or assistance. Everyone learns differently but at the same time, everyone was able to implement the program within weeks of starting.
Heather Urban profile photo

VTS

No score
No answers yet
No answers on this topic

Support

AppFolio

AppFolio 8.0
Based on 1 answer
Typically, AppFolio answers all questions the same day. However, I've had issues with Apartments.com pulling our information on available listings and consistently advertising incorrectly. I've contacted AppFolio more than 3 times about this in the last month and they said they would look into it and work on getting it figured out with them. However, I've had two more incidents since then and I just feel like I'm not being heard. However, I do give them a higher rating because I feel like they DO try their best and they are VERY responsive when we have major issues (this is more of an inconvenience issue). They do have room for improvement but overall, they're on the right track.
Heather Urban profile photo

VTS

No score
No answers yet
No answers on this topic

Alternatives Considered

AppFolio

Each of the above have good features. I simply believe that AppFolio is the BEST I have ever used.
Robin Quick, CPM®, HCCP profile photo

VTS

We looked at a number of products when making the decision to go with VTS. What we found was that most of the other products in the space were either real estate addons to SalesForce, or an additional module to a software that was focused on another use, like accounting or property management. VTS was the only product we reviewed that was born, bred, and focused on commercial real estate. It became apparent that it was best in breed at the time, and they have been aggressive at making product enhancements and continuous improvement to stay the leader in their space.
Dan Brandon profile photo

Return on Investment

AppFolio

  • AppFolio has converted prospective clients to actual clients once they saw how my company could use the program to communicate with on-site property management teams and improve the communication and budgeting process.
  • AppFolio is expensive, especially for a small company, so that may have had some negative impact on the ROI.
  • Overall, AppFolio has also helped improve our ability as a company to communicate with asset manager levels.
No photo available

VTS

  • It allows a small leasing team for the owner to quickly look over the entire portfolio and approve/alter proposals with a variety of brokers in a very efficient way.
  • It allows us to track space encumbrances and availability easily.
  • We've given access to our JV partners, and that has cut the number of conference calls sucking away time from our day by about 70%.
Jennifer Carrigan profile photo

Screenshots

Pricing Details

AppFolio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

VTS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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