Appian vs. PaperCut

Appian is well suited for the areas which involve a workflow. For Example: Consider there is a task and 3 teams are required to work on the task, with Appian we can create tasks for each team and monitor the comments and completion. Together with the integration capabilities, this tool can function in many areas. In our firm, we are using it to automate the workflows for our business teams and help them in capturing the OLA's and SLA's.

Incentivized

For environments that have multiple different departments or programs that would like to have printing costs tracked. The exact costs per page printed can be changed within the software - so exact costs can be calculated and billed back appropriately. It also makes printer management easier as you can see toner levels and any issues the printer may have remotely without having to utilize the printers GUI at all. Scan to folder/email options can be done on the admin side, so that it makes things easier for users

Incentivized

• Allows at a glance workflow documentation which assists in the need we have for information readiation.
• Drag and drop interface for workflow development greatly speeds our apps time to market.
• Using the advanced features of Appian, we are able to create working sites in a fraction of the time it would take to do so using "traditional" development.

Incentivized

• Centralized printing via virtual hold / release queues.
• Confidential and secure printing via card authentication.
• Scan to folder/email integration with Active Directory.
• Printer specific scripting actions give you a ton of options. The canned scripts are super helpful as they are prebuilt and need very little modification.
• Overall printing reports are very informative.
• Mobility Print gives you a great solution for printing from Chromebook devices.

Incentivized

• Search issues when type ahead and database search are used in the same field.
• Buttons implementation where user is require[d] to click on the button description - if clicks on the button outside that text - button will not work.
• Problems with using certain off-the-shelf performance tools like WebLoad or Neoload. That is because of different dynamic variables being used internally in Appian - which these tools are unable to correlate. We are still investigating using other tools like Jmeter to overcome dynamic correlation problem for performance testing.

Incentivized

• Not accounting for jobs that did not release.
• Ensuring that jobs sent through are processed.
• Greater description of tree size etc for reference.

Incentivized

We recently renewed our license with Appian. We are convinced that its flexibility, relative ease of use, the support they provide, there mobile advancements and their general willingness and desire to see us succeed all contributed to our reason to renew our agreement with Appian

There are many differences between using Appian and using other programming languages. Additionally, there are many trade offs that have to be made and that have to be accepted for using Appian. In some cases, you give up control of one small area, but in others, it may open settings that are unavailable to a developer when using other program languages.

Incentivized

It’s mostly a “set it and forget it” solution, though we did need a third-party integrator to assist with the installation. The setup was complex, but once that hurdle was overcome, the system has been easy to maintain. The software also integrates seamlessly with Active Directory and other authentication platforms.

Incentivized

Appian is one of the leading low code business automation platforms that support RPA, decision rules, case management, workflow automation, and machine learning all in a single bundle. But it is also harder to implement and replace the traditional business process.

Incentivized

The user community for PaperCut is smaller than other products we use in HR, IT, marketing and project management. We had an account manager assigned to us. Whenever we had any issues we would email him. The account manager was acting as an interface with the developers and other teams. The response times were reasonable.

Incentivized

As analyst I participated in a developer boot camp. At times it was hard to keep up but most of the time it made sense. Trainer took the time to explain and slowed pace down to answer questions etc.

Incentivized

Very boring; hard to get through quickly, but rather effective in demonstrating the use of the platform.

Incentivized

It was really seamless. SaaS in the true definition of the word. We logged on and started using the product. Very easy.

Incentivized

Appian compares favorably with other vendors in the space. It is strongest with business workflow automation and to create custom business applications. The tool base for coding is extremely straightforward and allows for faster coding and deployment. Handles very complex process flows and has the ability to discover new opportunities for automation.

Incentivized

Xerox Docu print is great but the cost and scalability is simply out matched by PaperCut. Licensing alone is significantly cheaper with PaperCut and we find more flexible with our needs in the education sector. PaperCut can have a less corporate feel if needed which is great for pupils and also some of our staff!

Incentivized

• Our IT automated procurement process has sped up time to get paid by a few days on every transaction
• Our approvals are more organized as a result of being put in digitally
• Managing our own tenant requires more than we have available, given the quarterly updates
• Since we have business-critical functions running in the platform, we have to thoroughly review every note of every update. Because of this we skip half of the updates since we don't have enough time to review these changes four times a year.

Incentivized

• Reduction in paper usage due to prints only being printed when a user swipes in
• Less overhead managing the printer environment, no need to manually update address for scan to email etc
• One printer that is deployed to all users client computers making deployment really easy.

Incentivized