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Top Rated
69 Ratings
Top Rated
69 Ratings
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Score 8.2 out of 101
45 Ratings
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Score 8.2 out of 101

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Likelihood to Recommend

Apple Remote Desktop

This product is great for performing administrative tasks on Mac computers on the network remotely. This is a great automation tool for software installs and upgrades on multiple computers over the network.
Ravinder Gupta profile photo

Remote Desktop Services

Microsoft's Remote Desktop Services is particularly nice if you have a server license for a program and don't want to install it on everyone's machine but do want to give everyone access to the program. They can either use RDS to connect to the server, or you can set up a RemoteApp.It's also nice if you have people who work on two different workstations in two different locations. We have several people who sometimes work at one desk and sometimes in an office, so it's nice for them to be able to access one machine or the other easily without having to walk back and forth.One note, if users don't have an Active Directory account, or if you don't want to mess with putting people into various permissions groups, RDS may not be the best solution for them. This wasn't an issue for us since our organization was small enough that we could manage AD permissions and groups rather easily.
Ho'omana Nathan Horton profile photo

Feature Rating Comparison

Remote Administration

Apple Remote Desktop
7.4
Remote Desktop Services
Screen sharing
Apple Remote Desktop
9.2
Remote Desktop Services
File transfer
Apple Remote Desktop
8.9
Remote Desktop Services
Instant message
Apple Remote Desktop
8.6
Remote Desktop Services
Secure remote access with Smart Card authentication
Apple Remote Desktop
8.0
Remote Desktop Services
Access to sleeping/powered-off computers
Apple Remote Desktop
5.5
Remote Desktop Services
Over-the-Internet remote session
Apple Remote Desktop
8.5
Remote Desktop Services
Initiate remote control from mobile
Apple Remote Desktop
3.4
Remote Desktop Services
Remote management of servers & workstations
Apple Remote Desktop
8.4
Remote Desktop Services
Remote Active Directory® management
Apple Remote Desktop
9.6
Remote Desktop Services
Centralized management dashboard
Apple Remote Desktop
8.0
Remote Desktop Services
Session record
Apple Remote Desktop
7.0
Remote Desktop Services
Annotations
Apple Remote Desktop
6.2
Remote Desktop Services
Monitoring and Alerts
Apple Remote Desktop
7.0
Remote Desktop Services
Multi-platform remote control
Apple Remote Desktop
5.2
Remote Desktop Services

Pros

  • Automator Actions: This is a very cool feature and cost saving as it reduces human effort by automating the workflow of tasks.
  • Curtain Mode: This lets you block your local user's view of the desktop while performing administrative tasks.
  • Spotlight Search: It can perform lightning fast searches on machines using the spotlight search feature of OS X and thus saves a lot of time.
Ravinder Gupta profile photo
  • When you connect with RDS, everything looks and feels (and is) exactly like you're sitting at that desktop. This is great for us and for users.
  • You can sign in with RDS and the desktop will be the same as when you left it (if you choose to set it up that way).
  • Although they take some setup, RemoteApps are a very handy way to let users access a program without requiring them to actually connect to a remote desktop on the server.
Ho'omana Nathan Horton profile photo

Cons

  • Speed. Apple Remote Desktop still appears to be slower when compared to Windows Remote Desktop
  • Cost. The $79.99 price tag seems rather high. Windows Remote Desktop, although not as feature rich, is included with the operating system.
  • Drag and Drop. While functioning, it can be clunky and difficult to use.
Tim Twiss profile photo
  • No centralized management: unlike other products on the market, Remote Desktop Services in 2008r2 provides no single management console. Users are managed through a console on the connection broker, web apps are managed on a per server basis (even when those servers belong to a farm).
  • Image Management: because no use of an agent like PNTools is made, bringing up servers and adding them to the farm is inconvenient. Static IPs are a must and round-robin load balancing is really your only option with the connection broker. Updating a farm of 5+ servers becomes a chore, but still easier than updating 2000+ machines.
  • Still a very green product: while Microsoft offers a lot of the same features as the big guys, it's obvious that Remote Desktop Services is still in it's infancy and has a lot of room for growth. I have discovered and requested fixes for a number of bugs in the mobile app alone - something about the QA process for these apps seems to be lacking.
Nathan Ziehnert profile photo

Likelihood to Renew

Apple Remote Desktop10.0
Based on 1 answer
Great software easy to use
Kevin B. Richardson II profile photo
Remote Desktop Services6.0
Based on 1 answer
No answer on this topic is available.

Usability

Apple Remote Desktop9.0
Based on 2 answers
The user interface is amazing. You don't have to dig in to look for options. It's not overwhelming and yet a powerful utility.
Ravinder Gupta profile photo
No score
No answers yet
No answers on this topic

Support

Apple Remote Desktop10.0
Based on 1 answer
Very easy to use not very buggy
Kevin B. Richardson II profile photo
No score
No answers yet
No answers on this topic

Implementation

Apple Remote Desktop10.0
Based on 1 answer
Very quick and easy install with no real issues
Kevin B. Richardson II profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

We use both of these products and both are great in their own way
No photo available
We selected Remote Desktop Services based upon price alone. Other solutions on the market are significantly more expensive, but if your company can foot the bill you should seriously consider products that have been on the market for longer. The lack of an ability to easily upgrade farm servers has been a challenge for us - although it is still faster than updating an application on 2000+ machines. The lack of a centralized management console in 2008 R2 is also challenging, but you get by with the tools available to you. If you don't have the money to spend on Citrix or VMWare Horizon, Remote Desktop Services is a decent replacement.
Nathan Ziehnert profile photo

Return on Investment

  • We have had 110% success with Apple Remove Desktop.
  • We can provide much better customer service.
  • End users are very happy with results.
Kevin B. Richardson II profile photo
  • It has been easier to share files and access documents together as a team
  • The only negative impact is if there is an issue with the connection to the cloud and our entire company is unable to access the system.
No photo available

Pricing Details

Apple Remote Desktop

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Remote Desktop Services

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details