What users are saying about

Apple Remote Desktop

Top Rated
64 Ratings

Apple Remote Desktop

Top Rated
64 Ratings
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Score 8.1 out of 101

Remote Desktop Services

42 Ratings
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Score 8.3 out of 101

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Likelihood to Recommend

Apple Remote Desktop

For a small deployment of macOS, I can see where Apple Remote Desktop could suffice. I can see where a company that is strapped for cash could benefit from a knowledgeable employee using it to automate some tasks. I am not comfortable giving an estimate number-wise.For a large deployment of macOS or iOS, this would be a very inappropriate tool. There are far too many obstacles for an app like Apple Remote Desktop to successfully manage a large fleet of macOS computers or really any number of iOS devices. You simply need an MDM solution in this day and age. This will become increasingly necessary, even in small numbers, but MDM providers have started to provide solutions for customers in these situations.
No photo available

Remote Desktop Services

Remote Desktop Services is well suited for companies where staff may have to quite often work from outside the office. With Remote Desktop Services established, now staff can have access to all their needed applications to modify all the data files on their network servers without having to step foot into the office. But I would not recommend attempting to copy very large data files back & forth between the offsite laptop and the network server. Even if you have access to very fast broadband internet speeds, the transfer rates are still not going to be as fast as you're sitting at your desk inside the office local area network environment.
Paul Li profile photo

Feature Rating Comparison

Remote Administration

Apple Remote Desktop
7.3
Remote Desktop Services
Screen sharing
Apple Remote Desktop
9.0
Remote Desktop Services
File transfer
Apple Remote Desktop
8.7
Remote Desktop Services
Instant message
Apple Remote Desktop
8.4
Remote Desktop Services
Secure remote access with Smart Card authentication
Apple Remote Desktop
8.0
Remote Desktop Services
Access to sleeping/powered-off computers
Apple Remote Desktop
5.6
Remote Desktop Services
Over-the-Internet remote session
Apple Remote Desktop
8.1
Remote Desktop Services
Initiate remote control from mobile
Apple Remote Desktop
4.0
Remote Desktop Services
Remote management of servers & workstations
Apple Remote Desktop
8.4
Remote Desktop Services
Remote Active Directory® management
Apple Remote Desktop
9.4
Remote Desktop Services
Centralized management dashboard
Apple Remote Desktop
7.9
Remote Desktop Services
Session record
Apple Remote Desktop
6.8
Remote Desktop Services
Annotations
Apple Remote Desktop
6.3
Remote Desktop Services
Monitoring and Alerts
Apple Remote Desktop
6.2
Remote Desktop Services
Multi-platform remote control
Apple Remote Desktop
5.3
Remote Desktop Services

Pros

  • Pushing software.
  • Easily restart or shutdown of systems.
  • Being able to work on a user's computer with the curtains closed for uninterrupted maintenance.
Eric Kelley profile photo
  • Easy access to systems
  • Response time is good
  • Some nice tools & options are available
  • Connect to/from anywhere is an obvious win
No photo available

Cons

  • Unable to remote into Windows Machines.
  • Need to connect to VPN to support users out of the local network.
Eric Kelley profile photo
  • File movement
  • Reboot process
  • BIOS/POST display and access
No photo available

Likelihood to Renew

Apple Remote Desktop10.0
Based on 1 answer
Great software easy to use
Kevin B. Richardson II profile photo
Remote Desktop Services6.0
Based on 1 answer
No answer on this topic is available.

Usability

Apple Remote Desktop10.0
Based on 1 answer
Great software! Enjoy using in my workplace.
Kevin B. Richardson II profile photo
No score
No answers yet
No answers on this topic

Support

Apple Remote Desktop10.0
Based on 1 answer
Very easy to use not very buggy
Kevin B. Richardson II profile photo
No score
No answers yet
No answers on this topic

Implementation

Apple Remote Desktop10.0
Based on 1 answer
Very quick and easy install with no real issues
Kevin B. Richardson II profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I use TeamViewer with users who are having trouble connecting to the VPN. I think TeamViewer is a good alternative when ARD isn't working. However supporting the number of users we support, TeamViewer can come with a pretty hefty price tag.
Eric Kelley profile photo
I use Remote Desktop Services only and have never used other services to replace it.
No photo available

Return on Investment

  • Saves time
  • Cuts down on travel
  • Issues are resolved faster
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  • Remote Desktop Services has good impact in meeting 100 percent of the objectives laid by our Enterprise of 1000 employees.
  • Return of imvestment is measured in return of uninterrupted services and it can be termed as 100 percent
  • Remote Desktop Services had no negative impacts on the business
No photo available

Pricing Details

Apple Remote Desktop

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Remote Desktop Services

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details