Appointy vs. Acuity Scheduling, a Squarespace company

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Appointy
Score 8.1 out of 10
N/A
Appointy is appointment management software from the company of the same name headquartered in India.
$29.99
per month
Acuity Scheduling, a Squarespace company
Score 8.8 out of 10
N/A
Acuity Scheduling is an appointment management platform developed by the company of the same name in New York and acquired by Squarespace in 2019.
$14
per month
Pricing
AppointyAcuity Scheduling, a Squarespace company
Editions & Modules
Growth
$29.99
per month
Professional
$59.99
per month
Enterprise
$99.99
per month
Emerging
$14
per month
Growing
$23
per month
Powerhouse
$45
per month
Offerings
Pricing Offerings
AppointyAcuity Scheduling, a Squarespace company
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AppointyAcuity Scheduling, a Squarespace company
Top Pros
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AppointyAcuity Scheduling, a Squarespace company
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User Ratings
AppointyAcuity Scheduling, a Squarespace company
Likelihood to Recommend
8.1
(8 ratings)
8.3
(46 ratings)
Likelihood to Renew
-
(0 ratings)
9.3
(3 ratings)
Usability
-
(0 ratings)
9.9
(7 ratings)
Support Rating
-
(0 ratings)
9.5
(31 ratings)
User Testimonials
AppointyAcuity Scheduling, a Squarespace company
Likelihood to Recommend
Appointy Software
Appointy is very well suited if you need a quick and dirty option to schedule meetings with people outside your company empowering them to choose a time and date. It is less suited for scenarios where you want to be in control or if you want to share info and attachments prior to the meeting.
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Squarespace
I think any business can benefit from Acuity Scheduling. In my experience, however, and maybe I just haven’t found the correct settings yet, it’s been difficult to manage 4 business schedules with multiple employees and varying hours that change day-to-day and week-to-week. So I definitely would recommend it to more simple business models with set hours, as it seems like it would have all the functions one might need. I still would recommend to more complex businesses like mine as well, but also include discussion of some of the potential drawbacks.
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Pros
Appointy Software
  • Eliminate email.call back and forth with web based scheduling.
  • Automate daily tasks to boost staff productivity and manage my entire schedule in one place.
  • Understand my demands and needs and provide personalised solutions.
  • Helps and provide a sub domain that we can use to to create our own page.
  • Flexible time slot intervals.
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Squarespace
  • Clicking on the link opens up my calendar, which has an uncluttered look, making it easy for my prospects and clients to review their options and make their choice.
  • I am able to customize my schedule, the types of appointments I want to offer, and even decide how many appointments I want in a day. There are so many details that I can customize.
  • I can customize how my calendar and emails look for my prospects and clients so that I come across professional and coordinated. I want the look of my business, website, etc. to have a polished, cohesive, and interesting presence.
  • I love that there is a workshop/class/series option for my workshops. My attendees reserve their place and pay upfront. I can duplicate these events or add future dates. It's wonderful. This saves us a lot of time and is so convenient.
  • I haven't had any trouble with my scheduler. It works flawlessly, so I don't have to take time out of my day to fix, troubleshoot or call customer service.
  • I love that I can add questions for my prospects to answer right away before booking a call. This means 3 fewer steps for me. 1. They answer these questions without an email from me. 2. They make their reservation and get a follow-up email, right away. 3. I customized the follow-up email with more details and actions to take to prepare for our call.
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Cons
Appointy Software
  • The interface is a little clunky / glitchy sometimes.
  • The design could be improved
  • It isn't the most streamlined process setting up the opening hours
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Squarespace
  • Administrator interface is tricky to use. It is not easy to add new types of meetings or edit the settings on the current types of meetings we have
  • I'd like to see them send out more reminder emails leading up to the meeting scheduled to reduce the number of no-shows and reschedules
  • Make it easier to customize the confirmation emails-- easier ability to add videos and customizable text
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Likelihood to Renew
Appointy Software
No answers on this topic
Squarespace
Acuity Scheduling has been very reliable. If you don't believe me, check out their status page here. They do a pretty decent job maintaining their app. To be fair, it's a pretty simple tool so they shouldn't run into too many hiccups given it doesn't feature near as many options as other applications on the market run.
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Usability
Appointy Software
No answers on this topic
Squarespace
It's just very intuitive once you get the hang of it, which won't take long. They try not to make complex things very complex and they provide explanations for everything with a greyed-out question mark icon next to the function. Also, I love that they encourage people to just get live help when they need it.
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Support Rating
Appointy Software
No answers on this topic
Squarespace
Every time I had a question on how to do something or had any issues with Acuity Scheduling, mainly in the very beginning, when I was learning the platform, customer service was excellent. They were prompt to respond, friendly, and very helpful until I had the right solution.
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Alternatives Considered
Appointy Software
The level of customization available with Appointy is much better than any other similar application The integration with other applications is seamless & smooth as compared to others Dashboard provided is much more intuitive as compared to its competitors Data security & privacy is addressed in a much better fashion than it's competitors
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Squarespace
In the case of Schedulicity, the system was awesome (very easy to set up and had some nice features) but did not offer the functionality and flexibility that AcuityScheduling does. In the case of SimplyBook.me, they offer lots of functionality but the interface is extremely complex and you pay a la carte for features so you're going to pay exponentially more for the same set of features as compared to AcuityScheduling. Their customer service was also lacking, in my opinion.
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Return on Investment
Appointy Software
  • allowed us to utilize less staff time on scheduling and overseeing crowds for COVID testing
  • saved time and money on staff time
  • minimized staff frustration
  • empowered staff to feel like they were part of the solution to use tech to improve practices
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Squarespace
  • Minimizing no shows
  • Giving me back time by taking tasks off my mind/to-do list to focus on bigger more important things
  • Payment management (it helps me make sure I receive my payments/recurring payments and follow up with clients if a payment has failed)
  • Honestly just saving me from scheduling nightmares and headaches
  • Timezones! It does it for you! (I work internationally)
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