TrustRadius

Apptentive, now part of Alchemer vs. Click2Magic

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Apptentive, now part of Alchemer
Score 8.0 out of 10
N/A
Apptentive was an app used to measure shifts in customer emotion and gather actionable feedback across their mobile customer journeys. Apptentive was acquired by Alchemer in 2023, and is no longer available. Its features are provided by Alchemer Mobile.N/A
Click2Magic
Score 7.8 out of 10
N/A
Click2Magic helps businesses of all forms and sizes engage their website visitors with its live chat facility. Not just only live chat, but it also allows business owners to assess qualified leads and helps them convert into the potential customer base. This real-time customer engaging software lets users know the behavior, purchasing patterns, expectations, and needs of the customer, making you work on what they want. Click2Magic can be integrated across the websites of web and mobile apps as a…
$18
per month
Pricing
Apptentive, now part of AlchemerClick2Magic
Editions & Modules
No answers on this topic
ADD-ON
$18
per month
PROFESSIONAL
$39
Per Seat/Month, Billed Annually.
ENTERPRISE
$69
Per Seat/Month, Billed Annually.
Offerings
Pricing Offerings
Apptentive, now part of AlchemerClick2Magic
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup fee$39 Per Seat/Month, Billed Annually.
Additional Details——
More Pricing Information
Community Pulse
Apptentive, now part of AlchemerClick2Magic
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User Ratings
Apptentive, now part of AlchemerClick2Magic
Likelihood to Recommend
8.0
(2 ratings)
9.7
(5 ratings)
User Testimonials
Apptentive, now part of AlchemerClick2Magic
Likelihood to Recommend
Discontinued Products
Apptentive is well suited for getting more feedback from mobile app users. It has all the tools to ask the right questions at the right time. It's less appropriate for simply an app metrics solution. While it provides metrics other mobile platforms would be better at compiling the correct metrics needed for insights.
Verified User
Anonymous
Read full review
Tvisha Systems Pvt Ltd
It is best suited for sales, marketplaces, and customer support.
Savitri Nayani | TrustRadius Reviewer
Savitri Nayani
Digital Marketing Executive
Read full review
Pros
Discontinued Products
  • Push notifications for app store reviews.
  • Targeted interactions based on in-app events.
  • Easy in-app messaging service for direct access to our support team.
Verified User
Anonymous
Read full review
Tvisha Systems Pvt Ltd
  • Personalized conversations
  • CRM integration
  • Powerful archives
Maanav Raj | TrustRadius Reviewer
Maanav Raj
Digital Marketing Executive
Read full review
Cons
Discontinued Products
  • Apptentive's metrics aren't as customizable as we would like but what it does measure it does a good job at.
  • Managing multiple apps (iOS and Android) can make for extra work because you're duplicating work on Notes and Events.
  • Finding the right way to interact can take multiple tests, surfacing best practices across the industry would be a help.
Verified User
Anonymous
Read full review
Tvisha Systems Pvt Ltd
  • This live chat app is easy to use and implement. No complexity!
Sai Pratyush | TrustRadius Reviewer
Sai Pratyush
Software Developer
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Alternatives Considered
Discontinued Products
We thought about Firebase, but we ultimately selected Apptentive because it is brand-agnostic. Using a Google app for an iOS application could have proved disastrous if the support for iOS had been lost down the line.
Verified User
Anonymous
Read full review
Tvisha Systems Pvt Ltd
This free live chat app has all the essential features we required for our organization. And the tool we have selected previously has only basic features in the free plan and we need to pay for premium features and the paid plan has some features that we do not want. So, we tried Click2magic for 14 days and we are happy with the features. So, we are continuing with this live chat software.
Shaik Imran | TrustRadius Reviewer
Shaik Imran
Search Engine Optimization Analyst
Read full review
Return on Investment
Discontinued Products
  • Apptentive has helped us increase our app store ratings which results in better listings in search results, etc.
  • Apptentive has helped give us better insights from our users.
  • Apptentive has helped us better manage emergencies that we can address without an App Store update now.
Verified User
Anonymous
Read full review
Tvisha Systems Pvt Ltd
  • Through Click2Magic we got more number of leads
  • it helped our company to understand the query's of the customer through live chat support
Ramya jamanjyothi | TrustRadius Reviewer
Ramya jamanjyothi
Digital Marketing Intern
Read full review
ScreenShots

Apptentive, now part of Alchemer Screenshots

Screenshot of Sentiment and Topic Analysis - The Apptentive dashboard provides key insights into who customers are, what they care about, and how to communicate with them. Apptentive works from day one using machine learning and semantic analysis to bubble up key trends, so the user can stop guessing what customers want and recognize issues not readily seen.Screenshot of The Love Dialog shows how customers feel about a brand and mobile experience by asking one simple question, ‘Do you love our company?’. The Love Dialog allows users to track and analyze customer sentiment over time, and by app version.Screenshot of Apptentive’s Surveys can be changed without updating the app. Collect quantitative data and qualitative information with a tap. Optimized for mobile with in-depth targeting, gather thousands of responses to make faster data-driven decisions.

Click2Magic Screenshots

Screenshot of Click2MagicScreenshot of Click2Magic - DashboardScreenshot of Click2Magic - chat