Arcserve Backup vs. Arcserve ShadowProtect

Arcserve UDP is fully suited for small to large size environments that need complete data protection solutions with the ability to run the fastest backups, replications, instant VM and DR.

In situations where business continuity needs are high, ShadowProtect backups provide the ability to keep operations running with very minimal downtime, even in situations like crypto-locked data. If a backup server is set up in an environment to resume a live server from backup, this is even more helpful. In situations where clients don't care as much about quickly recovering their data, they can go without a solution like this.

Incentivized

• It offers excellent features like dedupe, high availability, DR, and BMR.
• Arcserve Backup has many offerings to fit many business sizes and needs.
• Arcserve Backup sales and technical support is good to work with.
• Very nice reseller program and benefits.

Incentivized

• You can virtualize your backups using Virtualbox, a free program that works on any PC.
• Backups are versatile, and you can back up to any location you'd like.
• Alerting can be set up for failed backups.

Incentivized

• Arcserve Backup can be costly.
• To utilize Arcserve Backup and all its features may require a layout of dedicated equipment or additional infrastructure.
• They don't always explain that for Arcserve Backup to work well, and it requires specific system requirements and extensive internet bandwidth.

Incentivized

• The replication offsite can have issues over time. It takes manual involvement to keep it working right.
• SPX remote management isn't easy out of the box.

Incentivized

Arcserve UDP provides our organization lots of benefits and it is much more than a simple backup and restore solution. We use it for cross platform DR, storage agnostic replications, DR solution instead of VMware SRM and more.

It basically covers all our required scenarios, including VMs, partitions, files or any other objects through NAS, SAN or DAS connections. It's easy to set up and utilize the features and functions. There are a few times that we needed to switch over for the RHA replications and UDP backups. For the RHN replication, there was a roughly 10 minutes downtime during the switchover. For the UDP, it works pretty well.

Incentivized

Arcserve Backup support is usually very good. Their chat is usually able to fix most general issues, but will escalate more in depth issues to technical engineers that call you back. Their product knowledge is really good and usually resolve issues promptly.

Incentivized

We don’t need support often, but when we do, the support has been strong. Sometimes it is hard to determine how to access support for the exact issue we are having. There are a decent forum and online ticketing system. Support for the cloud center seems to be provided only by phone, though.

Incentivized

We use Veeam Backup and Replication at our larger sites where Vmware Virtualization is being used and is our product of choice in this venue. When it comes to our smaller sites, nothing is more affordable and reliable than Arcserve Backup.

Incentivized

Speed, we rely on Shadowprotect to provide us with fast backups and also backups that are smaller in size compared to the other products.

Incentivized

• We were able to roll back up and replication into one product, which reduced the costs without having to go with multiple vendors.
• As a result of Arcserve UDP, we were able to implement a full DR scenario test, which until that point hadn't been successful.

Incentivized

• We have been with Shadowprotect for 5 years and are now only moving off of them due to limited functionality and Shadowprotect doubling our billing.
• The product now requires a lot more babysitting so I have one person just stuck managing backups, which is not a fulfilling job and hard to keep someone in that seat.
• While Shadowprotect has been fantastic for years, it is time for us to move on to something that makes financial sense and requires less labour.
• Storagecraft Cloud is fairly expensive compared to competitors.

Incentivized