Arcserve SaaS Backup vs. Veeam Data Cloud for Microsoft 365

We have various customers within the insurance and law sectors that frequently have to refer back to legacy emails and documents and having the luxury of indefinite backups mean it’s incredibly convenient to recover these files in the event local copies have been deleted. Where it sometimes falls down is when customers have wanted to recover emails that have allegedly been sent/received by disgruntled employees, but were sent, read and deleted in between backup jobs.

Incentivized

The implementation of their services is fairly simple and their engineers will assist in any issues that arise when you attempt to get the solutions implemented. One scenario we experienced in implementation is a server was not able to be backed up. The engineer logged onto our system on a remote support session and helped to diagnose why we were experiencing the issue. They ensured we were up and running again in a timely manner to remain covered on our backed up services.

Incentivized

• Easy recovery
• Low cost solution
• Indefinite backups
• Data sovereignty

Incentivized

• My CFO seemed to have lost a whole year of important emails. I simply restored them to his mailbox in a matter of minutes.
• An employee left the company but an issue came up with a quote this person sent out. I could search his mailbox and got the quote as well as all communications from that customer.
• It is nice to be able to search emails in various mailboxes without disturbing the user.
• It is also nice to go back in time. Say they deleted those emails last month I can go back years if needed.

Incentivized

• Number of licensed users can be unclear at first glance.
• Items created and deleted in between backup jobs are never backed up.

Incentivized

• Veeam Backup for Microsoft 365 isn't 'multi geo' aware - this means we have to manually select resources to back up depending on their geo-location.
• Veeam Backup for Microsoft 365 doesn't backup Private Channels users create in a Team - there are workarounds for this but it would be nice if this just worked.

Incentivized

Veeam Backup for Microsoft 365 just works so well and is so easy to use. I researched multiple options for Office 365 backup and none seemed to be as easy to setup and use as Veeam Backup for Microsoft 365 and the pricing was very comfortable to us. I can't imagine any reason why we would change away from Veeam Backup for Microsoft 365.

Incentivized

While the product is rock-solid and only has errors when Microsoft changes things on their API side, the solution is at times too simplistic. The need to analyze and report on the data being stored is lackluster. The functionality and use of the product is a 10, but the niceties and features you would want in a product of this caliber are lacking.

Incentivized

I have yet to need it during any of their scheduled maintenance windows. It's always online.

Incentivized

We have a lot of data, and pulling backups out of the store sometimes takes a bit of time - but this is within acceptable tolerances. I don't expect restores to be instantaneous, and I can't quantify if the speed is software or data repository.

Incentivized

Veeam Data Cloud support for Microsoft 365 is excellent (just like for Veeam Backup & Replication). It's easy to create a ticket in the support portal, and the support engineers respond quickly and accurately, usually within a few hours! Issues are resolved and/or investigated quickly.

Incentivized

Would have marked a 10 but the storage in AWS was very complicated. Would be nice to have more help/guidance connecting to external storage.

Incentivized

Barracuda Cloud to Cloud backup was never really given a fair comparison due to our existing relationships with Arcserve. From research and light sales meetings, the products seem to be the same premise with no real obvious benefit to either. Our choice was a matter of preference for vendor.

Incentivized

Veeam Data Cloud for Microsoft 365 offered a straightforward, upfront billing model with no hidden storage fees.In contrast, Rubrik’s proposal emphasized enterprise-grade features like air-gapped backups, sensitive data monitoring, and zero-trust architecture—but came with a higher initial investment as well as higher recurring costs. Simplicity and Microsoft 365 Focus Veeam Data Cloud for Microsoft 365’s solution was purpose-built for Microsoft 365, offering granular recovery, seamless integration, and a user-friendly interface

Incentivized

I have had no issues scaling this software as my organisation or data estate has grown. It always does exaclty what it says on the box.

Incentivized

• Being so cheap, it’s easy to package and sell as a service.
• Being so convenient, it sometimes can drain internal resource as clients can rely on it too much.
• Great sales/pre-sales team that can assist.

Incentivized

• The only real impact is from a compliance standpoint. Our company is expected at a regulatory level to be protecting our data and even though the tenant has little traffic there could still be some regulated data in there. We have to be able to tell an auditor that it's being backed up by an enterprise grade solution, and that's what VDC was intended for.

Incentivized