TrustRadius

Arena.im vs. Bird

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Arena.im
Score 9.4 out of 10
N/A
Arena.im is a live chat, live blog, and content wall solution that can be embedded on a website, from the company of the same name headquartered in San Francisco. The solution avails an in-built customer data platform that enables users to activate individual marketing with centralized data and deliver real-time personal experiences to customers.
$99
per month
Bird
Score 8.5 out of 10
N/A
Bird CRM, replacing the former MessageBird, is a CRM for Marketing, Sales, and Payments, powering messages to customers across Email, SMS, and WhatsApp.
$45
per month 3000 monthly contacts
Pricing
Arena.imBird
Editions & Modules
Professional
$99
per month 25,000 page views/month
Business
$249
per month 100,000 page views/month
Enterprise
Custom
API Pricing - WhatsApp
$0.01
per message
API Pricing - Voice
$0.01
per minute
API Pricing - SMS
$0.01
per message
API Pricing - Numbers
$1
per month
Pro
$50
per month
Pro Plus
$150
per month
Start Up
Free
Custom Plan
Contact sales team
Offerings
Pricing Offerings
Arena.imBird
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscounts available for annual subscription.—
More Pricing Information
Community Pulse
Arena.imBird
Best Alternatives
Arena.imBird
Small Businesses
Gist
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Score 9.5 out of 10
Telegram
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Score 9.0 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Telegram
Telegram
Score 9.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Telegram
Telegram
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Arena.imBird
Likelihood to Recommend
8.8
(3 ratings)
5.3
(3 ratings)
User Testimonials
Arena.imBird
Likelihood to Recommend
Arena.im
It is well suited for situations where a chat solution can be embedded on a page. This instance requires minimal setup and allows you to add chat functionality to your site within minutes. I think it's less suited as an internal messaging tool- there are already other solutions like Slack that have cornered that market.
Verified User
Anonymous
Read full review
Bird (formerly MessageBird)
MessageBird seems to me a very useful tool for the times we are living [in] and the paradigm shift in corporate communications in all industries. It is very good at exchanging information and plain text. It works with some difficulty for sending images and other functionalities that the real WhatsApp application has, but the client on the other side does not know about this and sometimes sends information such as location that it is not possible to obtain.
PR
Pablo Ritchie
Product Manager
Read full review
Pros
Arena.im
  • Easy to set up
  • Easy to use
  • Cost efficient
Verified User
Anonymous
Read full review
Bird (formerly MessageBird)
  • Call reminders and follow up incl reviews
  • Easy for the client to access the call without needing to download software
  • Customizable branding
Verified User
Anonymous
Read full review
Cons
Arena.im
  • Offer a lower-priced subscription for smaller blogs and websites.
  • Provide a clearer way to see how many impressions have been used on the account so far.
OS
Read full review
Bird (formerly MessageBird)
  • SMS authentication is pricey (like other players)
  • Lack dedicated SMS phone numbers for Brazil
Verified User
Anonymous
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Alternatives Considered
Arena.im
We did not evaluate any other products as Arena.im fit our needs from the start.
Verified User
Anonymous
Read full review
Bird (formerly MessageBird)
Regarding WhatsApp Business, it is a very useful tool because templates can be programmed for the entire organization and clients can also be referred to other users in order to decongest an agent who can become quite busy. Otherwise there would be no way to serve you through two agents and you could have a bad end user or customer experience.
PR
Pablo Ritchie
Product Manager
Read full review
Return on Investment
Arena.im
  • Allowed us to fulfill customer requirements
  • Saves us from developing it ourselves (build vs buy)
Verified User
Anonymous
Read full review
Bird (formerly MessageBird)
  • Easy video calling for scheduled appointments has meant customer retention as they don't need specific software etc to have a call.
  • Negative impact whilst our internet has been slow as I've been unable to use the product well as dial in to the call using a phone option.
  • Emails reminders has meant more clients turning up for the calls leading to retained income and happier customers.
Verified User
Anonymous
Read full review
ScreenShots