Asana is a web and mobile project management app. With tasks, projects, conversations, and dashboards, Asana lets an entire team know who's doing what by when, enabling workload balancing. Users can also add integrations for GANTT charts, time tracking and more.
$50
per month
Zendesk Suite
Score 8.5 out of 10
N/A
The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer…
Against Jira it offers a more modern experience with less complex user interfaces. The admin and setup experience is also way faster with less (or no) legacy complexity.
Against other modern players like Linear and Basecamp it offers way more integrations so we can pull in data …
We ended up moving to Zendesk because we switched ticketing systems and Zendesk has the same functionality that Asana has. We would have stayed on Asana had Zendesk not had the same functions.
Freshdesk lacks the integration across channels. Their chat and email experience feels disconnected. Their reporting lacks customizability and some data is just not available.
For agents pulling in external information is more complex due to it's lack of fully integrated apps …
In my experience, I prefer Zendesk Support Suite over Salesforce. I feel that it's much more user friendly across the board. My biggest complaint is the user navigation frustrations that I run into with Salesforce. I feel like Zendesk Support Suite is much more intuitive on …