What users are saying about
37 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 10 out of 100
Based on 37 reviews and ratings
44 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 44 reviews and ratings
Attribute Ratings
- Asigra is rated higher in 1 area: Usability
- MSP360 Managed Backup is rated higher in 3 areas: Likelihood to Renew, Support Rating, Implementation Rating
- Asigra and MSP360 Managed Backup are tied in 1 area: Likelihood to Recommend
Likelihood to Recommend

9.0
Asigra
90%
25 Ratings
9.0
MSP360 Managed Backup
90%
14 Ratings
Likelihood to Renew

8.5
Asigra
85%
14 Ratings
10.0
MSP360 Managed Backup
100%
1 Rating
Usability

8.0
Asigra
80%
6 Ratings
7.1
MSP360 Managed Backup
71%
2 Ratings
Availability

8.8
Asigra
88%
10 Ratings
MSP360 Managed Backup
N/A
0 Ratings
Support Rating

7.5
Asigra
75%
12 Ratings
8.4
MSP360 Managed Backup
84%
12 Ratings
In-Person Training

4.5
Asigra
45%
1 Rating
MSP360 Managed Backup
N/A
0 Ratings
Online Training

1.0
Asigra
10%
1 Rating
MSP360 Managed Backup
N/A
0 Ratings
Implementation Rating

1.2
Asigra
12%
6 Ratings
10.0
MSP360 Managed Backup
100%
2 Ratings
Product Scalability

4.5
Asigra
45%
1 Rating
MSP360 Managed Backup
N/A
0 Ratings
Likelihood to Recommend
Asigra
If implemented as a Cloud Service provider (Public Cloud), In House Solution (Private Cloud) or a mixture of both (Hybrid Cloud):
- The Agentless Architecture means there are less support burdens.
- Encryption at Source gives the customer confidence their data is secure.
- WAN Optimisation (Compression & Block Level Incremential Forever and De-deupe of Data), enables a large amount of Data to be protected offsite.
- One step Backup to both Local and Offsite storage enables LAN speed restores with offsite peace of mind.
- Asigra Replication from DS-System to DS-System enables another geographically separate copy of the data.
Operations Director
Fantastic Cloud ServicesInformation Technology and Services, 11-50 employees
MSP360 Managed Backup
For any Managed Service Provider (MSP) that offers backups services to its clients, Cloudberry MBS is a winning solution. It is fast, powerful, flexible and priced to provide room for decent profit margins for the MSP. MSP's that handle clients so large that they need Appliance-based backups and recovery will need more sophisticated (read pricier) solutions, but for the vast majority of customers that have 1-10 servers, CloudberryLab MBS is an excellent solution.
Senior Cloud Services Architect and Engineer
The PC Wizard LLCInformation Technology and Services, 1-10 employees
Pros
Asigra
- Provides capability of local backups while maintaining remote copies on cloud to ensure faster recoveries of recent data and remote protection of all data.
- Helps reduce cost of long term retention by leveraging the BLM functionality.
- It does not need specialized hardware for it to work. Customers and Service Providers can choose their own infrastructure and do not need to rely on any OS or storage based replication even for deploying replication of backups.
- Supports wide range of environments including virtual environments with remarkable features like remote VDR with incremental restores.

Verified User
C-Level Executive in Customer Service
Information Technology and Services Company, 11-50 employeesMSP360 Managed Backup
- Great management panel from the web. You can add and configure existing backup plans without access to the endpoint server.
- You can limit cloud usage for customers and servers.
- You can transfer entire servers or virtual machines to cloud.
- You can backup files, disks, or virtual machines to local and cloud locations.

Verified User
Technician in Information Technology
Information Technology & Services Company, 11-50 employeesCons
Asigra
- We would like to see Asigra come out with a Replication Model for quick Recovery of systems upon Disaster. We can have quicker recovery, DR, with Virtual Machines but we would like to have Physical Machine recovery in less than 2 hours. Replication can accomplish this...
- We would like to see Geolocation and remote wipe for endpoint devices
- We would like to see the solution provide easy "roll back" after a disaster.
Executive Vice President, CTO
Data Storage CorporationInformation Technology and Services, 11-50 employees
MSP360 Managed Backup
- Message errors are hard to understand
- Should add a general interface to manage all accounts, not a specific interface for every account.
- The new backup formats enhancements should be available for all cloud storage companies. More focus with Wasabi would be great because of their focus on storage and low prices.
Managing Partner
Vertic TecnologiaInformation Technology & Services, 1-10 employees
Pricing Details
Asigra
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—MSP360 Managed Backup
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Asigra
Asigra 8.5
Based on 14 answers
- Asigra is a great entry way into the cloud.
- Compliance is a tricky thing. Jumping backup software means having to deal with previous copies somehow. Asigra is built for the long haul.
- Asigra is continuing to increase their feature stack. They have made huge steps in the VM backup in the last 3 years and continue to implement features there.
- As far as cloud backup software goes, there are many that can do it, but none that do it as well as Asigra.
DPS Enterprise Manager
Daymark Solutions Inc.Information Technology and Services, 11-50 employees
MSP360 Managed Backup
MSP360 Managed Backup 10.0
Based on 1 answer
I love Cloudberry. I am using it at three different sites to backup their mission critical file servers and it works great. It is a very cost effective backup solution that is easy to setup and use and the support is also very good. I would recommend it to anyone that needs a good backup solution for their business.
IT Director
Women's Pavilion of South MississippiMedical Practice, 51-200 employees
Usability
Asigra
Asigra 8.0
Based on 6 answers
It is a bit rough around the edges and the GUI feels like a wrap around of a CLI but it is simple to use. The problem comes in when there is an error code you are usually chasing down the error code in the specific vendor's forums rather than Asigra's

Verified User
Consultant in Information Technology
Information Technology and Services Company, 11-50 employeesMSP360 Managed Backup
MSP360 Managed Backup 7.1
Based on 2 answers
The screens are very easy to understand and very detailed. I have not had any issues finding what I was looking for or understanding what options to use to create my backups. Cloudberry has a simple easy to use interface that is well designed and the documentation is excellent compared to some other backup software I have used in the past.
IT Director
Women's Pavilion of South MississippiMedical Practice, 51-200 employees
Reliability and Availability
Asigra
Asigra 8.8
Based on 10 answers
Over 6 consecutive years our Asigra Backend had 99.99% uptime and provided 7x24 data restore availability.
Software is robust in operations, provides N+1 node architecture to protect against failure of half of the nodes (majority of the nodes still up) and software based replication to protect against data loss across two geographically independent datacenter locations. Why not 10 points? Some major upgrades still require short downtime within a planned maintenance windows.
Software is robust in operations, provides N+1 node architecture to protect against failure of half of the nodes (majority of the nodes still up) and software based replication to protect against data loss across two geographically independent datacenter locations. Why not 10 points? Some major upgrades still require short downtime within a planned maintenance windows.
Storage and Data Management Services
matrix technology AGInformation Technology and Services, 51-200 employees
MSP360 Managed Backup
No score
No answers yet
No answers on this topic
Support Rating
Asigra
Asigra 7.5
Based on 12 answers
They respond quickly on your request.They ask for details at the time of logging the support request itself ensuring the first response is not for collecting the basic details only.They refund you the support request if they find it as a functionality issue.They follow up on you to ensure you are satisfied and happy with the response and resolution that they have provided.

Verified User
C-Level Executive in Customer Service
Information Technology and Services Company, 11-50 employeesMSP360 Managed Backup
MSP360 Managed Backup 8.4
Based on 12 answers
I have not had to reach out to their support. However, when we were elvaluating options and looking at MSP360, their reps did a great job. They were able to answer our questions quickly, andf had a real understanding of their product and all the ways that it could be deployed.
Senior Consultant
Moser ConsultingInformation Technology and Services, 201-500 employees
Online Training
Asigra
Asigra 1.0
Based on 1 answer
Anything training past level 1 and level 2 is a waste of time. They do not offer training, just an exam and require you to read 2500 pages of their documentation as their training. They are selling you something which you already have. Training exams are far fetched and cover topics hidden within the documentation. A lot of their documentation does not match across itself. They don't even follow the standard versions Major.Minor.ServicePack.Hotfix. They use the MAJOR.MAJOR.MAJOR.Hotfix method, which doesn't match their documentation.They require you to take training in order to keep your engaged hybrid partnership. If you ask me personally, their training is a scam to make more money.
NOC Manager
SagissInformation Technology and Services, 11-50 employees
MSP360 Managed Backup
No score
No answers yet
No answers on this topic
Implementation Rating
Asigra
Asigra 1.2
Based on 6 answers
Quick to install, easy to create jobs, schedules and retention policies. No large cycles of setting up backup volumes or trash volumes. Retention job itself configures the BLM functionality so you don't need an expertise to handle the BLM module separately.

Verified User
C-Level Executive in Customer Service
Information Technology and Services Company, 11-50 employeesMSP360 Managed Backup
MSP360 Managed Backup 10.0
Based on 2 answers
Easy and successful implementation and the results have been very good with no issues since the install and go live. I highly recommend Cloudberry Backup software to anyone needing an easy to install, setup and manage backup solution. Excellent product with great features and reliability at a very good price point.
IT Director
Women's Pavilion of South MississippiMedical Practice, 51-200 employees
Alternatives Considered
Asigra
I would say that it has the same functionality as the three mentioned above in their respective fields (might have a bit less than some of them) but Asigra offers all of this and more so if you are looking for a single backup solution across the entire firm then Asigra is the much better choice
Servicedesk Consultant
Upheads ASInformation Technology and Services, 11-50 employees
MSP360 Managed Backup
We have looked into other backup providers, but it has all come down to value for the dollar. While some providers are more polished or have better name brand recognition, MSP360 has all the core components and is just as strong of a platform for considerably fewer investment costs. MSP360 is also much more MSP centric in that they allow MSPs to operate with reselling the platform without breaking the bank and being much more competitive to prospective clients than the other larger backup providers.
CEO (Chief Executive Officer)
XTK SystemsConsumer Services, 1-10 employees
Return on Investment
Asigra
- One of the positive impacts is that the solution allows us to free up IT resources to focus on other tasks.
- Asigra has one of the best channel partner programs I have come across.
- This product is one of the few backup solutions that I've worked with that doesn't require an agent installed on the target device, making it easier to deploy to new devices.
Chief Information Technology Officer
Drummond Community BankFinancial Services, 201-500 employees
MSP360 Managed Backup
- Since switching from Mozy Pro to Cloudberrylab four years ago, our ROI has been extremely positive. The reliability of the product has improved significantly such that we do not need to dedicate much staff time to monitor/manage the backups on a daily basis.
- By designating a backup specialist within our organization tasked with keeping up with the latest features, testing restores, and fixing any issues that arise with client backups, we have a high level of efficiency and can respond to restore requests in a very short timeframe.
- We have been able to lower the per GB price to our customers and still maintain our overall profitability for our backup service
Senior Cloud Services Architect and Engineer
The PC Wizard LLCInformation Technology and Services, 1-10 employees