We were previously using Trialworks, which was no longer going to be supported, so my firm gave Assembly Neos a try. We built it into exactly what we needed, and it works incredibly well for our firm. We love staying up-to-date with the monthly enhancement training and …
Neos definately has more involved in the program than the others I have used. However, I used those products before we had the technology that we have today.
I haven't used any other products like Neos. Right before joining the company, we used Needles. But I was hired right after the switch to Neos so I cannot speak on Needles.
Needles was what we were using before but with Assembly Neos we can work in the office or work remotely with no worries. Assembly Neos is also customizable to meet our specific and unique needs. The ability to integrate other software is also great because is makes for a more …
Neos gives a lot more options. The updates implemented in Neos helped me keep track of cases more easily. Neos was the easiest system to convert to compared to others. I also appreciate that Neos keeps a backup log of our work so we don't have to worry about losing it.
Assembly Neos has a new and improved look. It is spaced out so it is easy on the eyes and the tabs along the left hand side make it easy to navigate to different areas of the program. With Time Matters, everything was very "compact" view wise, and felt like a very old program …
The only other previous program I used was Needles. Which was incredibly out dated and not as user friendly. I do not have any expierence with any other programs so I cannot give specific feedback.
I have not used any other products other than Assembly Neos, due to our company only having this professional product as our home based to our client's day to day use.
In my personal experience Assembly Neos is well suited for all our business needs here at our law firm. I can't think of any scenario where it's less appropriate. I can't even imagine what my workload would be like without Assembly Neos. It makes my case management easier and bearable. If you haven't worked with Assembly Neos you should give it a try because it will meet your needs.
Stores large files/allows for large files to be easily accessed and pulled up
The Assembly Neos tagging feature in the notes section has been incredibly helpful in keeping assignments organized and directing coworkers to certain case files
The tabs in the Documents section are very detailed and help keep large case files organized
The display of each file is easy to look at and organized, even when the files are very big or busy
I gave Assembly Neos a 10/10 because it has transformed how we manage cases from intake to settlement. The platform combines powerful automation, centralized document management, and seamless communication tracking in a way that saves our team hours every week. It’s intuitive for new users, highly customizable to match our workflows, and backed by responsive customer support. NeosAI and workflow automation have noticeably reduced manual tasks, allowing us to focus more on client service and case strategy. Overall, it’s become an essential tool for running our firm efficiently and effectively.
Because it's been a good and efficient source for our company to manage our client's profiles and being able to track everything that is happening during the process of their case. And while they get the attention needed but also for us to see the progress we have made with their treatment.
Assembly Neos support is top tier. Within minutes, sometimes even seconds after submitting a ticket for help, someone from Assembly Neos is calling to help. The staff has always been extremely nice and so helpful. They always take their time explaining things and helping us to solve whatever problem we may have
Neos stands out strongly against other case management software programs due to its consistent and frequent updates. Most software updates occur once a quarter or even once a year. I feel like I'm receiving a message from Neos Assembly once a week, advising that a new feature is in the beta stage or is now live as a complete new addition.
By creating well-defined processes and implementing automated systems within the platform, it has become significantly easier to handle a higher volume of cases than would be possible without any systems in place.
The time saved on administrative tasks can now be redirected toward higher-value activities, such as client engagement and case strategy, ultimately driving better outcomes and supporting business growth.
With real-time updates and shared access to documents and notes, everyone involved in a case can collaborate more effectively, reducing bottlenecks and ensuring tasks are completed on time. This transparency also helps with tracking progress and identifying areas for improvement.
