13 Ratings
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Score 2.7 out of 100
12 Ratings
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Score 6.4 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    6.0

    AT&T Office@Hand

    60%

    Comcast Business VOIP (VoiceEdge)

    Feature Set Not Supported
    N/A
    AT&T Office@Hand ranks higher in 1/1 features

    High quality audio

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Cloud PBX

    AT&T Office@Hand

    Feature Set Not Supported
    N/A
    6.7

    Comcast Business VOIP (VoiceEdge)

    67%
    Comcast Business VOIP (VoiceEdge) ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    5.7
    57%
    4 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    User templates

    N/A
    0 Ratings
    4.3
    43%
    4 Ratings

    Call reports

    N/A
    0 Ratings
    8.7
    87%
    5 Ratings

    Directory of employee names

    N/A
    0 Ratings
    7.7
    77%
    5 Ratings

    Call Management

    AT&T Office@Hand

    Feature Set Not Supported
    N/A
    7.5

    Comcast Business VOIP (VoiceEdge)

    75%
    Comcast Business VOIP (VoiceEdge) ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    6.0
    60%
    5 Ratings

    Call recording

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Call park

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Call screening

    N/A
    0 Ratings
    7.3
    73%
    5 Ratings

    Message alerts

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    VoIP system collaboration

    AT&T Office@Hand

    Feature Set Not Supported
    N/A
    6.0

    Comcast Business VOIP (VoiceEdge)

    60%
    Comcast Business VOIP (VoiceEdge) ranks higher in 3/3 features

    Video conferencing

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Audio conferencing

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Instant messaging

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Mobile apps

    AT&T Office@Hand

    Feature Set Not Supported
    N/A
    6.3

    Comcast Business VOIP (VoiceEdge)

    63%
    Comcast Business VOIP (VoiceEdge) ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    5.7
    57%
    4 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Attribute Ratings

    • Comcast Business VOIP (VoiceEdge) is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    1.0

    AT&T Office@Hand

    10%
    2 Ratings
    6.0

    Comcast Business VOIP (VoiceEdge)

    60%
    5 Ratings

    Support Rating

    AT&T Office@Hand

    N/A
    0 Ratings
    8.0

    Comcast Business VOIP (VoiceEdge)

    80%
    1 Rating

    Likelihood to Recommend

    AT&T Office@Hand

    If I could rate AT&T Office at Hand less than zero I would. Billing is a mystery. Forget about trying to manage your account through an online login. It took me WEEKS to even get one setup, and that required assistance from my original sales rep (whom we've never met.) Since we've been using this service, I get 2 emails a week from other AT&T sales reps trying to sell me the same service I've already bought. As an administrator and a user of the services we get from AT&T, I have to keep up with FOUR logins: My user login for my softphone My admin login to manage other softphone users My login to pay for our internet service to our office location My login to see invoices and manage the billing for Office at Hand -- THIS LOGIN HAS NEVER WORKED ONE SINGLE TIME When I've tried to call the number listed on my paper bill, I get routed to non-English speakers who have hung up on me 3 times. It would be convenient if I could set up automatic billing for Office At Hand online, but since the login never works, that's impossible. Also, now I don't trust anything about the system to give them my credit card or a bank routing number. My next bill is due in less than 10 days, and I still don't have the paper bill in my hand to reference the (always changing) amount so I can mail the check-in time. STAY AWAY. THIS SERVICE IS EXTREMELY DIFFICULT TO MANAGE. Sign up for Office At Hand if you want to waste HOURS doing simple tasks....like trying to pay your bill.
    Janet Mobley | TrustRadius Reviewer

    Comcast Business VOIP (VoiceEdge)

    Good for any situation where there are multiple employees who need to be reached by customers or in-house. Also cuts down on Robo calls because they typically can't / don't press numbers to choose from a menu. Can't really see this system being worth the price in a smaller-sized operation though, as there are far cheaper options that provide a much nicer management interface.
    Anonymous | TrustRadius Reviewer

    Pros

    AT&T Office@Hand

    • [I think] they do nothing well.
    • They do not respond timely, and they fix very few issues.
    • I had to go out and hire an IT person just so he could do their job for them.
    • They could not even port our numbers correctly.
    • They lost two of my numbers.
    • I have lost thousands of dollars in business because of them.
    mark strunk | TrustRadius Reviewer

    Comcast Business VOIP (VoiceEdge)

    • Makes it easy to send and receive phone calls, setup extensions, and generally handle incoming and outgoing phone calls.
    • You're able to receive business calls wherever you go, whether you're in your office or on your mobile device.
    • The Voicemail to Text feature generally works well enough for you to know what a message is about without having to listen to it.
    Nicholas De Salvo | TrustRadius Reviewer

    Cons

    AT&T Office@Hand

    • Customer service is NON EXISTENT
    • Setup was PAINFUL
    • Online account access is horrible, and most of the time doesn't work
    • As an admin of the system, I require 4 different logins to manage it
    • We've been on the system for 5 months, and I have NEVER been able to pay my bill online
    • Online account management just doesn't exists
    Janet Mobley | TrustRadius Reviewer

    Comcast Business VOIP (VoiceEdge)

    • Remote usage.
    • Siloed users that shouldn't be part of phone tree.
    Kyle Moneypenny | TrustRadius Reviewer

    Pricing Details

    AT&T Office@Hand

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Comcast Business VOIP (VoiceEdge)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Support Rating

    AT&T Office@Hand

    No score
    No answers yet
    No answers on this topic

    Comcast Business VOIP (VoiceEdge)

    Comcast Business VOIP (VoiceEdge) 8.0
    Based on 1 answer
    Very helpful and quick
    Kyle Moneypenny | TrustRadius Reviewer

    Alternatives Considered

    AT&T Office@Hand

    Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.
    mark strunk | TrustRadius Reviewer

    Comcast Business VOIP (VoiceEdge)

    I have switched now to MagicJack for business, while their support might not be the most amazing either we are very satisfied with the service/cost relationship and this has been a major game-changer. I am certain that Comcast has a larger client base that they have to look for that might be creating much more significant revenue. We have faced similar situations with other vendors and have found better solutions with smaller, shelving solutions that seem to cater more closely to clients.
    David Duque Seiler | TrustRadius Reviewer

    Return on Investment

    AT&T Office@Hand

    • I wish I had never switched from my local VOIP phone provider
    • Office at Hand is a mistake I wish I'd never made
    Janet Mobley | TrustRadius Reviewer

    Comcast Business VOIP (VoiceEdge)

    • We are using this phone in day to day business communications and in meetings between remotely located teams. Nothing negative for me.
    Jayesh Vaghasiya | TrustRadius Reviewer

    Add comparison