Atera vs. CA Unicenter Network and Systems Management (Discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Atera
Score 8.9 out of 10
N/A
Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it features dozens of integrations with familiar tools. Its pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they…
$99
per month per user
CA Unicenter NSM (Discontinued)
Score 3.1 out of 10
N/A
Unicenter Network and Systems Management (Unicenter NSM) from CA Technologies reached end of life (EOL) in 2015.N/A
Pricing
AteraCA Unicenter Network and Systems Management (Discontinued)
Editions & Modules
MSP - Pro
$129
per month per user
IT Department - Professional
$149
per month per user
MSP - Growth
$179
per month per user
IT Department - Expert
$189
per month per user
MSP - Power
$209
per month per user
IT Department - Master
$219
per month per user
No answers on this topic
Offerings
Pricing Offerings
AteraCA Unicenter NSM (Discontinued)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsUnlimited devices. Prices per user, per month, billed annually.
More Pricing Information
Community Pulse
AteraCA Unicenter Network and Systems Management (Discontinued)
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Top Pros
Top Cons
Features
AteraCA Unicenter Network and Systems Management (Discontinued)
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
Atera
10.0
1 Ratings
5% above category average
CA Unicenter Network and Systems Management (Discontinued)
-
Ratings
Virtualization monitoring10.01 Ratings00 Ratings
IT Asset Discovery10.01 Ratings00 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Atera
9.4
92 Ratings
23% above category average
CA Unicenter Network and Systems Management (Discontinued)
6.0
1 Ratings
28% below category average
Remote monitoring9.491 Ratings00 Ratings
Network device monitoring8.679 Ratings00 Ratings
Activity Monitoring10.01 Ratings00 Ratings
Automated alerts and notifications00 Ratings6.01 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Atera
9.1
91 Ratings
21% above category average
CA Unicenter Network and Systems Management (Discontinued)
6.0
1 Ratings
21% below category average
Patch Management8.790 Ratings5.01 Ratings
Policy-based automation8.677 Ratings00 Ratings
Service configuration management00 Ratings8.01 Ratings
Software and hardware inventory00 Ratings5.01 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
Atera
7.8
1 Ratings
11% below category average
CA Unicenter Network and Systems Management (Discontinued)
-
Ratings
Attended device access10.01 Ratings00 Ratings
Unattended device access10.01 Ratings00 Ratings
Mobile device access1.01 Ratings00 Ratings
Virtual device access10.01 Ratings00 Ratings
Multiple-display support7.01 Ratings00 Ratings
Multiple concurrent sessions9.01 Ratings00 Ratings
Reporting
Comparison of Reporting features of Product A and Product B
Atera
-
Ratings
CA Unicenter Network and Systems Management (Discontinued)
5.5
1 Ratings
32% below category average
Performance data reports00 Ratings5.01 Ratings
Customizable reporting00 Ratings7.01 Ratings
Data visualization00 Ratings5.01 Ratings
Risk analysis00 Ratings5.01 Ratings
Security
Comparison of Security features of Product A and Product B
Atera
-
Ratings
CA Unicenter Network and Systems Management (Discontinued)
2.0
1 Ratings
107% below category average
Antivirus and malware management00 Ratings2.01 Ratings
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AteraCA Unicenter Network and Systems Management (Discontinued)
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Score 9.4 out of 10
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Score 9.3 out of 10
Enterprises

No answers on this topic

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Score 9.3 out of 10
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User Ratings
AteraCA Unicenter Network and Systems Management (Discontinued)
Likelihood to Recommend
9.1
(94 ratings)
3.0
(1 ratings)
Likelihood to Renew
9.5
(4 ratings)
-
(0 ratings)
Usability
9.3
(41 ratings)
-
(0 ratings)
Support Rating
9.0
(5 ratings)
2.0
(1 ratings)
User Testimonials
AteraCA Unicenter Network and Systems Management (Discontinued)
Likelihood to Recommend
Atera
The main aspect we utilize Atera for is its combined solution, where we can keep track of Client Systems and Tickets in a single dashboard. To assist our clients, third-party remote access is no hindrance, as it is accessible by popular remote access tools like Teamviewer, Anydesk, etc.
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Discontinued Products
It's a decent system if you're a pure IT shop and want to become ITIL-aligned. It forces everyone into an ITIL mentality - service level agreements, change management, and asset tracking. It's very rote, for better and for worse. It's not appropriate at all as a customer-facing or non-IT facing self-service tool. You will never get your end users to really understand how to use the interface.
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Pros
Atera
  • Remoting in from anywhere, even on my phone or tablet, has enabled me to quickly diagnose, or even fully resolve, problems.
  • The ticketing, once users are set up, is a breeze. It also keeps everything in one place for them.
  • With Atera the need to travel on-site has been dramatically reduced.
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Discontinued Products
  • ITIL ticketing (incidents, problems, etc.).
  • Change orders.
  • Matching up its asset management system with incidents/change orders.
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Cons
Atera
  • Some basic functions need some extra work
  • Some basic things are behind paywalls
  • Feature board is not credible. Ideas taking very, very long to implement
  • Atera has no clear road map
  • SNMP monitoring needs a make over and needs more options
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Discontinued Products
  • The user interface (UX) is antiquated and clunky. Compared to ServiceNow, it feels like it's 15 years behind.
  • It's complicated - We do routine internal training just to get people to use it correctly.
  • It doesn't have an automated way of discovering assets. Everything has to be force-fed.
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Likelihood to Renew
Atera
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
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Discontinued Products
No answers on this topic
Usability
Atera
This has been a great platform to handle both service requests and device maintenance. Without it, we would have to do manual ticket creation through another platform that does not link with a RMM making the help desk inefficient and frustrating both Employees and the Executives of the company. The addition of AI makes all of this even easier!
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Discontinued Products
No answers on this topic
Support Rating
Atera
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
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Discontinued Products
We have to hire 2 full-time 3rd-party consultants to run this application. That tells me it's not a very IT-friendly, vendor-supported application. Compare that with, say, SolarWinds, which is much easier for regular IT staff to customize without sacrificing features and capability. Sure, we have to bring in Loop1 to consult for us when we need to do a major SolarWinds config change or need a really unusual custom query built, but we never need more than 10 hours of consulting per month.
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Alternatives Considered
Atera
Atera was the clear winner for us. The interface and tools were very easy to learn and setup. Atera's licensing incorporates good feature sets and value levels. Some of the other products were difficult to setup and lacked good flow between tools. The value proposition was also not as good.
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Discontinued Products
I did not select CA. If it were up to me, I would migrate us to ServiceNow. The user interface on ServiceNow is 100% more modern and 200% more user friendly. With ServiceNow, the front page for end users makes it clear: one button that says "Ask for something" and one button that says "Report a problem". That's what our end users need. The biggest problem we have in our organization is that our end users don't report issues to the Help Desk often enough and rarely ask for things through the Help Desk. A clean, simple self-service option like this would open up a world of new information for our customer service team.
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Return on Investment
Atera
  • We have been able to add new employees/devices without increasing my staff to support them.
  • The value of charging per technician verses per device cannot be stated enough. Without that pricing, I wouldn't be able to budget enough to pay for all of the things I get with Atera.
  • They have a customer portal which allows the end user to check on submitted tickets, open new tickets and recommend any new features.
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Discontinued Products
  • It helped make us an ITIL shop.
  • It was integral during our large IT consolidation 10 years ago in merging 10 different IT departments into one by converging on one ticketing system for all IT issues.
  • Its lack of user-friendliness has gated us from being able to deploy a true self-service IT help desk.
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ScreenShots

Atera Screenshots

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