What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
69 Ratings

Atera

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
69 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 3.1 out of 100

Likelihood to Recommend

Atera

Atera is well suited for small to medium sized MSPs. Enterprise grade sized MSPs may find some of the menus and details difficult to work with. Mac Houses should feel good about the platform - the reporting and alerting works like a charm. Patching is as good as any I've seen.
Anonymous | TrustRadius Reviewer

CA Unicenter NSM (Discontinued)

It's a decent system if you're a pure IT shop and want to become ITIL-aligned. It forces everyone into an ITIL mentality - service level agreements, change management, and asset tracking. It's very rote, for better and for worse. It's not appropriate at all as a customer-facing or non-IT facing self-service tool. You will never get your end users to really understand how to use the interface.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Atera
7.9
CA Unicenter NSM (Discontinued)
6.0
Remote monitoring
Atera
7.3
CA Unicenter NSM (Discontinued)
Network device monitoring
Atera
8.3
CA Unicenter NSM (Discontinued)
Multiple Server Monitoring
Atera
7.9
CA Unicenter NSM (Discontinued)
Multi-device monitoring
Atera
8.3
CA Unicenter NSM (Discontinued)
Automated alerts and notifications
Atera
7.7
CA Unicenter NSM (Discontinued)
6.0

Management Tasks

Atera
7.2
CA Unicenter NSM (Discontinued)
6.0
Patch Management
Atera
7.2
CA Unicenter NSM (Discontinued)
5.0
Service configuration management
Atera
6.6
CA Unicenter NSM (Discontinued)
8.0
Software and hardware inventory
Atera
8.1
CA Unicenter NSM (Discontinued)
5.0
Policy-based automation
Atera
6.8
CA Unicenter NSM (Discontinued)

Reporting

Atera
7.6
CA Unicenter NSM (Discontinued)
5.5
Performance data reports
Atera
8.1
CA Unicenter NSM (Discontinued)
5.0
Customizable reporting
Atera
7.7
CA Unicenter NSM (Discontinued)
7.0
Data visualization
Atera
7.4
CA Unicenter NSM (Discontinued)
5.0
Risk analysis
Atera
7.1
CA Unicenter NSM (Discontinued)
5.0

Security

Atera
6.9
CA Unicenter NSM (Discontinued)
2.0
Data backup and recovery
Atera
7.3
CA Unicenter NSM (Discontinued)
Antivirus and malware management
Atera
7.3
CA Unicenter NSM (Discontinued)
2.0
Adinistraor access control
Atera
6.1
CA Unicenter NSM (Discontinued)

Pros

Atera

  • Remote Access--Splashtop provides direct access so we can see what users see and help them with current issues
  • Sound Troubleshooting--Splashtop is phenomenal in pulling sound from the machine and helping with remote sound troubleshooting
  • Remote Background Access
  • Patch Management--While we have other solutions for mass patch management, whenever we run into a machine being stubborn, I just turn to Atera and target that machine directly to install the annoying patches. Seems to work beautifully. I rarely get an error on install.
  • CMD/Powershell Access--The ability to remote CMD and remote Powershell is key to solving lots of remote issues. This access is better than most other platforms and once setup is easier than actual Powershell remoting. A real plus.
Anonymous | TrustRadius Reviewer

CA Unicenter NSM (Discontinued)

  • ITIL ticketing (incidents, problems, etc.).
  • Change orders.
  • Matching up its asset management system with incidents/change orders.
Anonymous | TrustRadius Reviewer

Cons

Atera

  • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
  • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
  • Integration with other remote access tools would be helpful.
Maycon Menezes | TrustRadius Reviewer

CA Unicenter NSM (Discontinued)

  • The user interface (UX) is antiquated and clunky. Compared to ServiceNow, it feels like it's 15 years behind.
  • It's complicated - We do routine internal training just to get people to use it correctly.
  • It doesn't have an automated way of discovering assets. Everything has to be force-fed.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Atera

Atera 9.1
Based on 1 answer
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Chris Miller | TrustRadius Reviewer

CA Unicenter NSM (Discontinued)

No score
No answers yet
No answers on this topic

Support Rating

Atera

Atera 8.7
Based on 7 answers
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
Terry Irwin | TrustRadius Reviewer

CA Unicenter NSM (Discontinued)

CA Unicenter NSM (Discontinued) 2.0
Based on 2 answers
We have to hire 2 full-time 3rd-party consultants to run this application. That tells me it's not a very IT-friendly, vendor-supported application. Compare that with, say, SolarWinds, which is much easier for regular IT staff to customize without sacrificing features and capability. Sure, we have to bring in Loop1 to consult for us when we need to do a major SolarWinds config change or need a really unusual custom query built, but we never need more than 10 hours of consulting per month.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Atera

Atera is a lightweight cloud application that handles most every need of small and large IT Firms alike. It closely resembles Ninja, N-Able, and Syncro in performance and scale. The biggest difference is the pricing models as Atera and Syncro charge per user as opposed by device it is managing. When speaking of Connectwise, it truly is an apple to oranges comparison. Connectwise Licensing is very expensive and the program is so robust that you basically have to be trained really well in order to manage the system itself. Onboarding can take precious too many hours, whereas with Atera you can have your basic setup running in a matter of an hour or 2. I think my biggest applause to Atera is the live support chat that is not a bot and is very responsive right within the console as opposed to having to draft emails to create tickets. Questions truly are answered in real-time.
Michael Kubelka | TrustRadius Reviewer

CA Unicenter NSM (Discontinued)

I did not select CA. If it were up to me, I would migrate us to ServiceNow. The user interface on ServiceNow is 100% more modern and 200% more user friendly. With ServiceNow, the front page for end users makes it clear: one button that says "Ask for something" and one button that says "Report a problem". That's what our end users need. The biggest problem we have in our organization is that our end users don't report issues to the Help Desk often enough and rarely ask for things through the Help Desk. A clean, simple self-service option like this would open up a world of new information for our customer service team.
Anonymous | TrustRadius Reviewer

Return on Investment

Atera

  • High ROI is beacuse of the licencing model by technician instead of by agent.
  • Negative impact is that we are not billed in our own currency, so we have to add exchange rate fee.
  • Give us a good challenge on our customer offer.
Dominic Larouche | TrustRadius Reviewer

CA Unicenter NSM (Discontinued)

  • It helped make us an ITIL shop.
  • It was integral during our large IT consolidation 10 years ago in merging 10 different IT departments into one by converging on one ticketing system for all IT issues.
  • Its lack of user-friendliness has gated us from being able to deploy a true self-service IT help desk.
Anonymous | TrustRadius Reviewer

Screenshots

CA Unicenter NSM (Discontinued)

Pricing Details

Atera

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Atera Editions & Modules

Edition
Pro$791
Growth$1191
Power$1491
  1. Per Technician
Additional Pricing Details
Unlimited devices & agents. No hidden fees. No contracts.

CA Unicenter NSM (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CA Unicenter NSM (Discontinued) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Atera
7.9
CA Unicenter NSM (Discontinued)
3.0

Likelihood to Renew

Atera
9.1
CA Unicenter NSM (Discontinued)

Support Rating

Atera
8.7
CA Unicenter NSM (Discontinued)
2.0

Add comparison