What users are saying about
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Top Rated
80 Ratings

Atera

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Top Rated
80 Ratings
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Score 8.8 out of 100
3 Ratings
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Score 3.1 out of 100

Feature Set Ratings

  • Atera ranks higher in 4 feature sets: Monitoring Tasks, Management Tasks, Reporting, Security

Monitoring Tasks

8.5

Atera

85%
6.0

CA Unicenter NSM (Discontinued)

60%
Atera ranks higher in 5/5 features

Remote monitoring

8.5
85%
51 Ratings
N/A
0 Ratings

Network device monitoring

7.8
78%
41 Ratings
N/A
0 Ratings

Multiple Server Monitoring

8.9
89%
50 Ratings
N/A
0 Ratings

Multi-device monitoring

8.7
87%
51 Ratings
N/A
0 Ratings

Automated alerts and notifications

8.5
85%
52 Ratings
6.0
60%
1 Rating

Management Tasks

7.8

Atera

78%
6.0

CA Unicenter NSM (Discontinued)

60%
Atera ranks higher in 3/4 features

Patch Management

7.9
79%
50 Ratings
5.0
50%
1 Rating

Service configuration management

7.8
78%
44 Ratings
8.0
80%
1 Rating

Software and hardware inventory

8.4
84%
51 Ratings
5.0
50%
1 Rating

Policy-based automation

7.0
70%
39 Ratings
N/A
0 Ratings

Reporting

8.0

Atera

80%
5.5

CA Unicenter NSM (Discontinued)

55%
Atera ranks higher in 4/4 features

Performance data reports

8.5
85%
46 Ratings
5.0
50%
1 Rating

Customizable reporting

7.8
78%
42 Ratings
7.0
70%
1 Rating

Data visualization

7.8
78%
43 Ratings
5.0
50%
1 Rating

Risk analysis

8.0
80%
35 Ratings
5.0
50%
1 Rating

Security

7.8

Atera

78%
2.0

CA Unicenter NSM (Discontinued)

20%
Atera ranks higher in 3/3 features

Data backup and recovery

7.6
76%
26 Ratings
N/A
0 Ratings

Antivirus and malware management

7.8
78%
33 Ratings
2.0
20%
1 Rating

Administrator access control

8.0
80%
83 Ratings
N/A
0 Ratings

Attribute Ratings

  • Atera is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.8

Atera

88%
53 Ratings
3.0

CA Unicenter NSM (Discontinued)

30%
1 Rating

Likelihood to Renew

9.1

Atera

91%
1 Rating

CA Unicenter NSM (Discontinued)

N/A
0 Ratings

Support Rating

8.9

Atera

89%
7 Ratings
2.0

CA Unicenter NSM (Discontinued)

20%
2 Ratings

Likelihood to Recommend

Atera

For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
Mike Ward | TrustRadius Reviewer

CA Unicenter NSM (Discontinued)

It's a decent system if you're a pure IT shop and want to become ITIL-aligned. It forces everyone into an ITIL mentality - service level agreements, change management, and asset tracking. It's very rote, for better and for worse. It's not appropriate at all as a customer-facing or non-IT facing self-service tool. You will never get your end users to really understand how to use the interface.
Anonymous | TrustRadius Reviewer

Pros

Atera

  • Easy to deploy, both in general or to a specific customer.
  • Remote management tools that are in line with every other major solution out there.
  • Real-time alerts that allow for easy monitoring of vital systems.
  • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
Caleb Yankus | TrustRadius Reviewer

CA Unicenter NSM (Discontinued)

  • ITIL ticketing (incidents, problems, etc.).
  • Change orders.
  • Matching up its asset management system with incidents/change orders.
Anonymous | TrustRadius Reviewer

Cons

Atera

  • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
  • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
  • Integration with other remote access tools would be helpful.
Maycon Menezes | TrustRadius Reviewer

CA Unicenter NSM (Discontinued)

  • The user interface (UX) is antiquated and clunky. Compared to ServiceNow, it feels like it's 15 years behind.
  • It's complicated - We do routine internal training just to get people to use it correctly.
  • It doesn't have an automated way of discovering assets. Everything has to be force-fed.
Anonymous | TrustRadius Reviewer

Pricing Details

Atera

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$79 Per Technician

Atera Editions & Modules

Edition
Pro$791
Growth$1191
Power$1491
  1. Per Technician
Additional Pricing Details
Unlimited devices & agents. No hidden fees. No contracts.

CA Unicenter NSM (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

CA Unicenter NSM (Discontinued) Editions & Modules

Additional Pricing Details

Likelihood to Renew

Atera

Atera 9.1
Based on 1 answer
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Chris Miller | TrustRadius Reviewer

CA Unicenter NSM (Discontinued)

No score
No answers yet
No answers on this topic

Support Rating

Atera

Atera 8.9
Based on 7 answers
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
Terry Irwin | TrustRadius Reviewer

CA Unicenter NSM (Discontinued)

CA Unicenter NSM (Discontinued) 2.0
Based on 2 answers
We have to hire 2 full-time 3rd-party consultants to run this application. That tells me it's not a very IT-friendly, vendor-supported application. Compare that with, say, SolarWinds, which is much easier for regular IT staff to customize without sacrificing features and capability. Sure, we have to bring in Loop1 to consult for us when we need to do a major SolarWinds config change or need a really unusual custom query built, but we never need more than 10 hours of consulting per month.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Atera

We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
Anonymous | TrustRadius Reviewer

CA Unicenter NSM (Discontinued)

I did not select CA. If it were up to me, I would migrate us to ServiceNow. The user interface on ServiceNow is 100% more modern and 200% more user friendly. With ServiceNow, the front page for end users makes it clear: one button that says "Ask for something" and one button that says "Report a problem". That's what our end users need. The biggest problem we have in our organization is that our end users don't report issues to the Help Desk often enough and rarely ask for things through the Help Desk. A clean, simple self-service option like this would open up a world of new information for our customer service team.
Anonymous | TrustRadius Reviewer

Return on Investment

Atera

  • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
Anonymous | TrustRadius Reviewer

CA Unicenter NSM (Discontinued)

  • It helped make us an ITIL shop.
  • It was integral during our large IT consolidation 10 years ago in merging 10 different IT departments into one by converging on one ticketing system for all IT issues.
  • Its lack of user-friendliness has gated us from being able to deploy a true self-service IT help desk.
Anonymous | TrustRadius Reviewer

Screenshots

CA Unicenter NSM (Discontinued)

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